Ward Clerk/ Receptionist

Job description

Job responsibilities

• Answer telephone enquiries in an appropriate manner, solving problems and reporting information to patients, nursing staff and other members of the multi-disciplinary team.
• Maintain good written and verbal communication between all departments and outside agencies.
• Use the computerised patient management system to access patient details, update information and make follow up appointments.
• Photocopy documents/notes as required.
• Locate, collate, file and store patients notes as appropriate.
• Contribute to developing a welcoming atmosphere within the department making users of the department feel comfortable and at ease.
• Ensure up to date personal awareness and knowledge of Trust wide issues and directives, applying knowledge in the workplace, including attending appropriate directorate briefings and meetings.
• Ensure that all mandatory training is up to date.
• Organise workload in conjunction with other members of staff reporting any problems as necessary.
• Undertake training and professional development as identified in an annual performance review.
• Assist in the training of new members of staff.
• Adhere to infection prevention guidance. Ensuring a clean workspace and that visitors are adhering to guidelines.

Person Specification

APPLICATION FORM AND INTERVIEW

Essential

• Minimum 3 GCSE'S graded 3 and above
• Previous experience with computers

Desirable

• ADMIN COURSES OR HIGHER EDUCATION

INTERVIEW

Essential

• Knowledge and Experience Experience as a receptionist/ admin

Desirable

• Previous experience in NHS setting
• Previous experience in a ward environment
• Previous experience with NHS IT systems

INTERVIEW

Essential

• IT skills

INTERVIEW

Essential

• TEAM PLAYER
• Friendly
• Flexible

Desirable

• ADAPT TO CHANGES

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Northampton General Hospital

Address

Collingtree A Ward; Northampton General Hospital

Cliftonville Road

Northampton

NN1 5BD

Employer's website

https://www.northamptongeneral.nhs.uk/Home.aspx (Opens in a new tab)