Patient Catering Host

Job description

Job responsibilities

You will be responsible for providing an efficient food and beverage service to patients on wards ensuring that food and beverages meets patients medical, dietary and cultural needs. You will help to prepare the service areas with the necessary equipment, such as crockery, and condiments. In addition, you will be responsible, maintaining a high standard of hygiene and food handling, whilst ensuring all food served to patients is easily accessible.

Full uniform, on the job training and full Trust induction will be given so experience although desired is not essential.

Applicants must be fully vaccinated against Covid 19 before their start date

Ensuring a high quality food and beverage service is provided (Provision of meals and hot or cold beverages).

To communicate with Patients and visitors over their food choices and issues with the service that is being delivered in a tactful and courteous manner.

To maintain a pleasant customer focussed manner at all times.

Carry out cleaning duties and maintain hygiene levels to ensure Food Hygiene Legislation, Environmental Health Officer requirements and Hazard Analysis Critical Control Point Procedures are conformed to and maintained.

To ensure all Codes of Practice for Food Safety, Health & Safety, Infection prevention, COSHH and HACCP are adhered to.

Ensure correct storage, labelling and rotation of chilled produce is followed and relevant temperature monitoring is undertaken.

To maintain food quality and service at all times and to action any defects immediately and proactively.

To monitor levels of food waste and report back to the Patient Catering Supervisors/ Co-ordinators.

To report maintenance defects and problems immediately to the Patient Catering Supervisors / Team Co-ordinators.

Security of all Trust property when on duty, in accordance with Departmental Policy.Our Vision and Values

Northampton General Hospital NHS Trust and Kettering General Hospital NHS Foundation Trust are both part of the University Hospitals of Northamptonshire Group. Both hospitals are separate hospitals/employers with hospital board and leadership. We share a group executive team, leading on a shared vision, mission, priorities, strategies and Dedicated to Excellence Values.

Person Specification

Education and Qualifications

Essential

• No formal education is required as on the job instruction, training and theoretical knowledge is provided. Therefore the ability to retain information and learning is essential together with excellent communication skills (oral and written)
• Be willing to undertake the Basic Food Hygiene Certificate

Desirable

• NVQ/Apprenticeship in catering / hospitality / customer service

Knowledge & Experience

Essential

• Previous experience of working in a customer facing role
• Knowledge of good health & safety practices
• Knowledge & Understanding of different cultural needs
• Knowledge of food safety

Desirable

• Customer service training.

Skills

Essential

• Basic Computer Skills
• Ability to remain calm under pressure or challenging situations
• o Ability to multi task effectively and move from one task to another rapidly when priorities change
• Ability to remain calm under pressure or challenging situations

Previous experience

Essential

• Catering experience
• o Good time management to meet the demands of the service
• Team Player
• Ability to work unsupervised

Desirable

• Hospital ward hosting

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Northampton General Hospital

Address

Patient Catering Services

Cliftonville

Northampton

NN1 5BD

Employer's website

https://www.northamptongeneral.nhs.uk/Home.aspx (Opens in a new tab)