Job summary
To provide administrative support within a designated area and contribute to the effective running of the ward by concentrating on tasks which directly support administration systems and procedures.
Main duties of the job
To maintain the patient records/notes and other ward records using computer-based systems
To ensure patients demographics and other personal details is updated.
To complete the process and dispatch discharge notes and forward patient notes appropriately.
To use effective communication skills to answer the telephone according to the agreed standard and give the appropriate information as required.
To photocopy/scan documents as required
To ensure patient confidentiality at all times in line with the Trust Policy.
To assist in the induction and development of others by demonstrating own duties.
To undertake other ad hoc tasks to support the service needs.
About us
Please submit your application as soon as possible as we reserve the right to close adverts once we have received sufficient applications
Kettering General Hospital NHS Foundation Trust is on an exciting journey with all of our divisions committed to doing things better, with more efficiency as we update, modernise, and advance. We have also entered a Group Model with neighbouring Northampton General Hospital NHS Trust and become University Hospitals of Northamptonshire (UHN). As part of this collaborative approach, there may be a requirement for you to work across both the Kettering and Northampton hospital sites, depending on the needs of the service.
Our Excellence Values
- Compassion
- Accountability
- Respect
- Integrity
- Courage
We want to recruit the best people to deliver our services across UHN and help to unleash everyone's full potential.
UHN encourages applications from people who identify from all protected groups. We understand that we need to work with colleagues from diverse backgrounds and make sure the environment they work in is inclusive and collaborative.
We recognise the valuable contribution that the Armed Forces community make to our organisation. We have signed the Armed Forces Covenant and achieved Silver Award under the Armed Forces Employer Recognition Scheme.
We have active Networks that promote and support colleagues from all backgrounds. This ensures everyone feels supported and has a sense of belonging working for UHN.
Job description
Job responsibilities
For more details about this role please refer to attached job description and personal specification.
Job description
Job responsibilities
For more details about this role please refer to attached job description and personal specification.
Person Specification
Educations, Training and Qualifications
Essential
- NVQ Level 2 qualifictions in admin or equivalent training or experience
- A good standard of general education including Maths and English
Knowledge and Experience
Essential
- Proficient keyboard and data entry experience
- Knowledge of administrative procedures
- Knowledge and understanding of GDPR
Desirable
- Experience in the use of computerised administration systems
Skills
Essential
- Be able to demonstrate the use of office equipment including photocopier, printers, and telephone
- Demonstrate a high-level of personal self-management and organisation i.e., Organising own day-today activities
- Demonstrate skills of tact, sensitivity when dealing with the complaints and enquires both verbally and written
- Be able to respond to patient and families where there is distress/emotional circumstance and manage appropriately
Key Competencies/Personal Qualities and Attributes
Essential
- Working as part of a team
- Able to use own initiative
- Punctual/Good timekeeper
- Flexible/Adaptable to any given situation
- Passionate and committed to bring our Dedicated to Excellence values to life, improving the way we work with each other, particularly focusing on empowerment, equality diversity and inclusion of our staff, patients and service users
Person Specification
Educations, Training and Qualifications
Essential
- NVQ Level 2 qualifictions in admin or equivalent training or experience
- A good standard of general education including Maths and English
Knowledge and Experience
Essential
- Proficient keyboard and data entry experience
- Knowledge of administrative procedures
- Knowledge and understanding of GDPR
Desirable
- Experience in the use of computerised administration systems
Skills
Essential
- Be able to demonstrate the use of office equipment including photocopier, printers, and telephone
- Demonstrate a high-level of personal self-management and organisation i.e., Organising own day-today activities
- Demonstrate skills of tact, sensitivity when dealing with the complaints and enquires both verbally and written
- Be able to respond to patient and families where there is distress/emotional circumstance and manage appropriately
Key Competencies/Personal Qualities and Attributes
Essential
- Working as part of a team
- Able to use own initiative
- Punctual/Good timekeeper
- Flexible/Adaptable to any given situation
- Passionate and committed to bring our Dedicated to Excellence values to life, improving the way we work with each other, particularly focusing on empowerment, equality diversity and inclusion of our staff, patients and service users
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
