Maxillofacial and Orthodontic Clinic Coordinator/Receptionist

Kettering General Hospital NHS Foundation Trust

The closing date is 05 March 2025

Job summary

As a busy, expanding Maxillofacial and Orthodontic unit, we are looking for a dynamic, well organised, proactive individual who's looking for a challenge.

This position requires a friendly individual who can work within a busy environment and has a ability to problem solve. The department has recently expanded and offers a range of services. The successful applicant will be expected to work as a team but show initiative, they must be able to adapt to a changing work environment and work well under pressure.

Excellent communication skills are essential as you will be negotiating, booking and co ordinating patient appointments over a multitude of platforms. You will also be the welcoming face of the department so a friendly, professional disposition is an absolute requirement !

If you enjoy being part of a friendly, motivated team where you will have the responsibility of working alongside the clinical team, ensuring the preparation for these fast moving and diverse services - this is the job for you!

Main duties of the job

Post holder will be front of house and the greeting face of the department, therefore must have a pleasant and friendly manner. Will be required to greet the patients and ensure the patients demographics are correct, updating where necessary. Good communication skills are essential as working alongside the multidisciplinary team, liaising with different departments, trusts and departments to ensure good continuity of care for patient cohort. This includes negotiation of outpatient clinic appointments with patients and subsequent booking of clinics on electronic systems. Booking Minor surgery appointments for patients within the department following consultation - filling and fully utilising clinical procedure sessions. Liaising with medical secretaries, medical records and other department to ensure correct documentation is available for patient attendance.

The post holder will require a good working knowledge of IT as all systems used in this post are digital.

Please see attached Job description for more details

About us

Kettering General Hospital NHS Foundation Trust is one of the largest employers in the area and we are on an exciting journey.Our mission is to provide safe, compassionate, and clinically excellent patient care, by being an outstanding employer for our people. We have entered into a Group Model with neighbouring Northampton General Hospital and have become University Hospitals of Northamptonshire.

Our Excellence Values:

Compassion

Respect

Integrity

Courageous

Accountable

Date posted

19 February 2025

Pay scheme

Agenda for change

Band

Band 3

Salary

£24,071 to £25,674 a year Pro rata

Contract

Permanent

Working pattern

Part-time

Reference number

264-6956146-SUR

Job locations

Kettering General Hospital

Rothwell Road

Kettering

NN16 8UZ

Job description

Job responsibilities

For further information on the advertised role, please refer to the job description located under the Supporting Documents heading. The full person specification can be accessed under the Shortlisting Criteria section of the document.

Job description

Job responsibilities

Person Specification

Qualifications

Essential

NVQ level 3 in admin or Equivalent Hospital Experience

Knowledge and Experience

Essential

Evidence of full range of IT skills
Experience of data entry, storage of data
Excellent Verbal and written communication Skills
Ability to overcome communication barriers
Evidence of organisational skills and prioritisation

Desirable

Has working knowledge of digital systems used within the trust
Understanding of RTT referral pathways
Experience of working in a hospital environment
Knowledge of administrative procedures
Minimum of 2 years experience working in a similar post, internally or externally

Person Specification

Qualifications

Essential

NVQ level 3 in admin or Equivalent Hospital Experience

Knowledge and Experience

Essential

Evidence of full range of IT skills
Experience of data entry, storage of data
Excellent Verbal and written communication Skills
Ability to overcome communication barriers
Evidence of organisational skills and prioritisation

Desirable

Has working knowledge of digital systems used within the trust
Understanding of RTT referral pathways
Experience of working in a hospital environment
Knowledge of administrative procedures
Minimum of 2 years experience working in a similar post, internally or externally

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information