Job summary
We are looking for flexible and enthusiastic candidates who are excellent team players, well-motivated and capable of working in a busy and challenging environment.
To join our team, you must be committed to the delivery of a first class administrative service. As well as having excellent organisational, communication and interpersonal skills it is imperative that the applicants are able to prioritise work, handle difficult situations and have a flexible approach to working.
Having the ability to communicate with members of the public, all staff and health care providers are essential requirements of the role as is working effectively as part of a multi-disciplinary team to ensure that our high standard of patient care is maintained.
Main duties of the job
To provide an effective and efficient Appointment Booking Centre and administrative service across the organisation ensuring that a high quality of customer care is delivered
To continue to develop and maintain competencies in all areas of work
About us
Kettering General Hospital NHS Foundation Trust is one of the largest employers in the area and we are on an exciting journey. Our mission is to provide safe, compassionate, and clinically excellent patient care, by being an outstanding employer for our people. We have entered into a Group Model with neighbouring Northampton General Hospital and have become University Hospitals of Northamptonshire.
Job description
Job responsibilities
- Managing a large volume of inbound and outbound calls in a timely manner.
- To provide an effective and efficient administrative service at the Appointment Booking Centre ensuring that a high quality of customer care is delivered.
- To continue to develop and maintain competencies in all areas of work.
For more details, please refer to attached job description.
Job description
Job responsibilities
- Managing a large volume of inbound and outbound calls in a timely manner.
- To provide an effective and efficient administrative service at the Appointment Booking Centre ensuring that a high quality of customer care is delivered.
- To continue to develop and maintain competencies in all areas of work.
For more details, please refer to attached job description.
Person Specification
Education, Training & Qualifications
Essential
- A good standard of general education, including spoken and written English.
- Minimum pass GCSE English and Mathematics
- IT skills - inc Microsoft word and Office
Knowledge & Experience
Essential
- Previous clerical experience
- Customer service delivery
- Telephone experience with external agencies
- Call centre experience
Skills
Essential
- Excellent communication skills at all levels
- Ability to prioritise workload and experience of working to deadlines
- office administrative skills
- Sound computer skills and knowledge
Desirable
- Previous knowledge of hospital computer systems
Key Competencies/ Personal Qualities & Attributes
Essential
- To work effectively in a team
- Quick thinking/learning
- Excellent telephone manner
- Flexible/Adaptable
- Able to work under pressure
Person Specification
Education, Training & Qualifications
Essential
- A good standard of general education, including spoken and written English.
- Minimum pass GCSE English and Mathematics
- IT skills - inc Microsoft word and Office
Knowledge & Experience
Essential
- Previous clerical experience
- Customer service delivery
- Telephone experience with external agencies
- Call centre experience
Skills
Essential
- Excellent communication skills at all levels
- Ability to prioritise workload and experience of working to deadlines
- office administrative skills
- Sound computer skills and knowledge
Desirable
- Previous knowledge of hospital computer systems
Key Competencies/ Personal Qualities & Attributes
Essential
- To work effectively in a team
- Quick thinking/learning
- Excellent telephone manner
- Flexible/Adaptable
- Able to work under pressure
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
