Kettering General Hospital NHS Foundation Trust

Call Handler/Phlebotomy Receptionist

Information:

This job is now closed

Job summary

We are looking for a dedicated person with high communication skills that uses dignity and empathy whilst adhering to data protection and Information Governance Policy.

The post holder will be responsible for handling patient calls for the booking of blood tests appointments and face to face booking in of patients attending the Pathology department on a Rota basis and on occasion working at our other pathology sites at Corby Nuffield Diagnostic , Nene Park, Isebrook.

Main duties of the job

  • It is the responsibility of the post holder to ensure that all patients are greeted in a polite and sympathetic manner.
  • Use of computer systems where appropriate, using our telephone software including patient management systems, email system, the Internet and intranet and other office systems.
  • Communicate with all levels of hospital staff, outside agencies and members of the publicin a professional and effective manner.
  • To answer the telephone and transfer calls to the appropriate person as required.
  • To arrange appointments for specialised blood tests as appropriate.
  • To carry out specific clerical and administrative duties as requested by clinical staff and line managers.
  • To operate office and computing equipment, keep it in good order and report faults to appropriate person.
  • The post holder will undertake duties as required within their sphere of competency and after undertaking appropriate training.
  • The post holder will be expected to maintain and develop their skills in accordance with the needs of the post and the Directorate.
  • Any other duties that may be necessary within the scope and remit of the grading of the post.

About us

Kettering General Hospital NHS Foundation Trust is one of the largest employers in the area and we are on an exciting journey. Our mission is to provide safe, compassionate, and clinically excellent patient care, by being an outstanding employer for our people. We have entered into a Group Model with neighbouring Northampton General Hospital and have become University Hospitals of Northamptonshire. Our Excellence Values: Compassion Respect Integrity Courageous Accountable

Details

Date posted

29 July 2024

Pay scheme

Agenda for change

Band

Band 2

Salary

£22,383 a year Pro rata

Contract

Permanent

Working pattern

Part-time

Reference number

264-6460651-FAM

Job locations

Kettering General

Rothwell Road

Kettering

NN16 8UZ


Job description

Job responsibilities

For further information on the advertised role, please refer to the job description located under the Supporting Documents heading. The full person specification can be accessed under the Shortlisting Criteria section of the document.

Job description

Job responsibilities

For further information on the advertised role, please refer to the job description located under the Supporting Documents heading. The full person specification can be accessed under the Shortlisting Criteria section of the document.

Person Specification

Education, Training & Qualifications

Essential

  • GCSE in English & Maths
  • NVQ Level 2 in Administration or equivalent health care based experience

Knowledge/Experience

Essential

  • Experience of working in a health care environment
  • Ability to overcome communication barriers
  • Experience of working as part of a team

Desirable

  • Experience of receptionist work
  • Knowledge of administrative/clerical procedures

Skills

Essential

  • Able to update records both written and computer
  • Ability to deal queries both face to face and on the telephone
  • Ability to work under pressure

Desirable

  • Ability to undertake multiple tasks at the same time

Key Competencies/ Personal Qualities & Attributes

Essential

  • Requirement to use DSE
  • Requirement to interact with patients and other users of our service
Person Specification

Education, Training & Qualifications

Essential

  • GCSE in English & Maths
  • NVQ Level 2 in Administration or equivalent health care based experience

Knowledge/Experience

Essential

  • Experience of working in a health care environment
  • Ability to overcome communication barriers
  • Experience of working as part of a team

Desirable

  • Experience of receptionist work
  • Knowledge of administrative/clerical procedures

Skills

Essential

  • Able to update records both written and computer
  • Ability to deal queries both face to face and on the telephone
  • Ability to work under pressure

Desirable

  • Ability to undertake multiple tasks at the same time

Key Competencies/ Personal Qualities & Attributes

Essential

  • Requirement to use DSE
  • Requirement to interact with patients and other users of our service

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Kettering General Hospital NHS Foundation Trust

Address

Kettering General

Rothwell Road

Kettering

NN16 8UZ


Employer's website

https://www.kgh.nhs.uk/working-for-us (Opens in a new tab)

Employer details

Employer name

Kettering General Hospital NHS Foundation Trust

Address

Kettering General

Rothwell Road

Kettering

NN16 8UZ


Employer's website

https://www.kgh.nhs.uk/working-for-us (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Pathology Manager

Simon Hewson

s.hewson2@nhs.net

01536493368

Details

Date posted

29 July 2024

Pay scheme

Agenda for change

Band

Band 2

Salary

£22,383 a year Pro rata

Contract

Permanent

Working pattern

Part-time

Reference number

264-6460651-FAM

Job locations

Kettering General

Rothwell Road

Kettering

NN16 8UZ


Supporting documents

Privacy notice

Kettering General Hospital NHS Foundation Trust's privacy notice (opens in a new tab)