Job summary
An exciting opportunity has become available with the Surgery Division for a Service Support Manager. The Division are looking for an individual with operational management experience as well as experience of process improvement and with high levels of attention to detail.
We are looking for highly motivated individuals with excellent communication skills who have the ability to work well as part of a large multidisciplinary team.
The post will be of interest to those who wish to pursue a career in hospital management and would like to gain more experience in a busy service with a wide variety of challenges.
Main duties of the job
The post holder will have a key role in supporting the delivery of 18 Weeks 'Referral To Treatment (RTT)' and 62-Day Cancer targets, to include theatre and outpatient scheduling as well as managing the administration function of the Division. The role will also involve validation of the PTL (Patient Tracking List) to ensure a timely pathway for each patient.
Good communication skills and being able to work with all levels of staff are crucial, with the ability to remain calm under pressure to meet deadlines. An overview of both strategic and operational issues within the Trust and Division is required. Providing senior support and expert knowledge to the administrative teams within the Division overseeing all administrative and clerical processes to enable a high quality, effective patient focused service to be delivered, utilising standard operating procedures to ensure achievement of all KPI's.
About us
Kettering General Hospital NHS Foundation Trust is one of the largest employers in the area and we are on an exciting journey.Our mission is to provide safe, compassionate, and clinically excellent patient care, by being an outstanding employer for our people. We have entered into a Group Model with neighbouring Northampton General Hospital and have become University Hospitals of Northamptonshire.
Our Excellence Values:
Compassion
Respect
Integrity
Courageous
Accountable
Job description
Job responsibilities
For further information on the advertised role, please refer to the job description located under the Supporting Documents heading. The full person specification can be accessed under the Shortlisting Criteria section of the document.
For further information please contact Kerry Althorpe, Associate Divisional Manager via email:kerry.althorpe@nhs.net; Tel 01536 491726 or Sue Cross Associate Divisional Manager, via email: sue.cross14@nhs.net ; Tel 01536 491462
Job description
Job responsibilities
For further information on the advertised role, please refer to the job description located under the Supporting Documents heading. The full person specification can be accessed under the Shortlisting Criteria section of the document.
For further information please contact Kerry Althorpe, Associate Divisional Manager via email:kerry.althorpe@nhs.net; Tel 01536 491726 or Sue Cross Associate Divisional Manager, via email: sue.cross14@nhs.net ; Tel 01536 491462
Person Specification
Qualifications
Essential
- Degree level education or equivalent experience
- Significant knowledge of RTT
- Complex / Data reporting
Desirable
- Willingness to undertaken internal and external training as required
Experience
Essential
- Experience of first line management including setting of team objectives, team and individual appraisal, recruitment and disciplinary issues
- Proven success in managing operational change, whilst maintaining high standards of quality
- Significant knowledge of RTT
- Experience and knowledge of challenges within the acute healthcare sector
- Evidence of report writing skills, service planning and presentation skills
- Analysing of data and complex reports
Desirable
- Experience of using capacity and demand models
- Experience of NHS Performance Management
Skills
Essential
- Excellent communication skills used across the organisation and with a wide range of staff at differing levels of responsibility and with different professional backgrounds
- Full range of IT skills
- Ability to work with staff from all professions and levels within the Trust and in the wider Health Community
- Ability to demonstrate on-going personal development
- Ability to prioritise and work to deadlines
Desirable
- Strong influencing, negotiating and decision making skills
Person Specification
Qualifications
Essential
- Degree level education or equivalent experience
- Significant knowledge of RTT
- Complex / Data reporting
Desirable
- Willingness to undertaken internal and external training as required
Experience
Essential
- Experience of first line management including setting of team objectives, team and individual appraisal, recruitment and disciplinary issues
- Proven success in managing operational change, whilst maintaining high standards of quality
- Significant knowledge of RTT
- Experience and knowledge of challenges within the acute healthcare sector
- Evidence of report writing skills, service planning and presentation skills
- Analysing of data and complex reports
Desirable
- Experience of using capacity and demand models
- Experience of NHS Performance Management
Skills
Essential
- Excellent communication skills used across the organisation and with a wide range of staff at differing levels of responsibility and with different professional backgrounds
- Full range of IT skills
- Ability to work with staff from all professions and levels within the Trust and in the wider Health Community
- Ability to demonstrate on-going personal development
- Ability to prioritise and work to deadlines
Desirable
- Strong influencing, negotiating and decision making skills
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
