Job summary
We are looking for people for 3 specific volunteer roles within the Trust.
If you are not interested in any of these roles, please DO NOT APPLY.
Ward Volunteer - Spending time with patients, sitting and engaging in friendly. Conversation. Help and assist with hydration. Running errands for staff as and when required. Restocking.
Response Volunteer- ad hoc requests from all over the hospital to support patients, wards, and departments.
Clinic Support Volunteer - Supporting our outpatient clinics to greet and chat with patients and visitors on arrival and during their stay providing a welcoming and relaxing atmosphere. Serving drinks and supporting staff.
We are looking for Response & Clinic Support volunteers Monday to Friday:
AM Shift - start 8.30am and finish at 12.30pm.
PM Shift - starts 12.30am and finish at 4.30pm.
We are looking for Ward Volunteers:
Monday - Sunday 8am - 8pm
IMPORTANT - When you apply, in your supporting information please include the following:
Which role do you want to do and why?
Why do you want to volunteer at the hospital?
** Please note: If applicants do not meet the criteria, then the application will not be shortlisted. **
Our volunteers are an invaluable part of the hospital team. When you volunteer with us, you help to improve patient experience through supporting staff with patient care.
Main duties of the job
WARD VOLUNTEER
- To greet and chat with patients or visitors on arrival and during their stay, providing a welcoming and relaxing atmosphere.
- Spending time with patients, providing a listening ear and engaging in friendly conversation as appropriate.
- Helping to serve for patients as appropriate under the guidance and supervision of clinical staff.
RESPONSE VOLUNTEER
Collecting and delivering notes / swabs / medication / equipment & running errands from various departments / wards
Providing a courtesy 'Meet & Greet' service (wheelchair training required)
Assisting with patient / family video calls on wards.
Operating a library service to wards
Visiting / chatting to patients who may not have visitors on wards.
Support within A&E and Pharmacy departments (over 18's only with full training)
CLINIC SUPPORT VOLUNTEER
- To greet and chat with patients or visitors on arrival and during their stay, providing a welcoming and relaxing atmosphere.
- Making drinks for patients whilst they wait for their appointments.
- Spending time with patients, providing a listening ear and engaging in friendly conversation as appropriate.
About us
Working for our organisation
Volunteering at Kettering General Hospital NHS Foundation Trust is more than just an opportunity to 'give back', it is an environment to utilise your skills to help others based on your own experiences, form lifelong friendships with other volunteers and incorporate your wealth of knowledge and experience to shape a fantastic volunteer service.
We want everyone to gain satisfaction from their volunteering in an environment that is inclusive, supportive, stimulating, and friendly. Offering your support
What we look for in a volunteer is:
Caring and a good listener
Reliable and adaptable
Friendly and approachable
Kettering General Hospital is one of the largest employers in the area and we are on an exciting journey. All of our divisions are committed to doing things better, with more efficiency as we update, modernise, and advance. We have also entered into a Group Model with neighbouring Northampton General Hospital and become University Hospitals of Northamptonshire.
Job description
Job responsibilities
Ward
To greet and chat with patients or visitors on arrival and during their stay providing a welcoming and relaxing atmosphere.
Spending time with patients providing a listening ear and engaging in friendly conversation as appropriate.
Ensure confidentiality is maintained at all times of all details appertaining to patients, their relatives and staff.
Helping to serve for patients as appropriate under the guidance and supervision of clinical staff
Give clear and accurate information and directions and assist patients, relatives and staff. Refer patients/visitors to the appropriate member of staff if further assistance is required
To engage in any other appropriate activity under the supervision and direction of the Clinical staff.
Making drinks for visitors, including the day area, and staff and wash/tidy away any used crockery/cutlery used.
To sit alongside/alone with patients at mealtimes by chatting and encouraging them to eat and drink, ensuring food and drink is within easy reach and accessible to the patient.
Visiting/chatting/reading to patients who may not have visitors.
Response
Collecting and delivering notes / swabs / medication / equipment & running errands from various departments / wards
Providing a courtesy Meet & Greet service (wheelchair training required)
Assisting with patient / family video calls on wards
Operating a library service to wards
Visiting / chatting to patients who may not have visitors on wards
Support within A&E and Pharmacy department (over 18s only with full training)
Assist with wellbeing rounds, offering drinks to patients
Cover desks and welcome patient and visitors to the hospital, providing clear, accurate directions
Undertake patient / staff surveys to collect data to understand their experience
Confidentiality must be always maintained regarding patients and their property
Guide people around the hospital and be proactive in assisting anyone who may be lost or need help
Take the Brew Buddy out to support staff wellbeing
Whilst carrying a radio always ensuring you speak professionally over the system and never speak about patients over the radio
Clinic Support
To greet and chat with patients or visitors on arrival and during their stay providing a welcoming and relaxing atmosphere.
Spending time with patients providing a listening ear and engaging in friendly conversation as appropriate.
Making drinks for patients whilst they wait for their appointments
Job description
Job responsibilities
Ward
To greet and chat with patients or visitors on arrival and during their stay providing a welcoming and relaxing atmosphere.
Spending time with patients providing a listening ear and engaging in friendly conversation as appropriate.
Ensure confidentiality is maintained at all times of all details appertaining to patients, their relatives and staff.
Helping to serve for patients as appropriate under the guidance and supervision of clinical staff
Give clear and accurate information and directions and assist patients, relatives and staff. Refer patients/visitors to the appropriate member of staff if further assistance is required
To engage in any other appropriate activity under the supervision and direction of the Clinical staff.
Making drinks for visitors, including the day area, and staff and wash/tidy away any used crockery/cutlery used.
To sit alongside/alone with patients at mealtimes by chatting and encouraging them to eat and drink, ensuring food and drink is within easy reach and accessible to the patient.
Visiting/chatting/reading to patients who may not have visitors.
Response
Collecting and delivering notes / swabs / medication / equipment & running errands from various departments / wards
Providing a courtesy Meet & Greet service (wheelchair training required)
Assisting with patient / family video calls on wards
Operating a library service to wards
Visiting / chatting to patients who may not have visitors on wards
Support within A&E and Pharmacy department (over 18s only with full training)
Assist with wellbeing rounds, offering drinks to patients
Cover desks and welcome patient and visitors to the hospital, providing clear, accurate directions
Undertake patient / staff surveys to collect data to understand their experience
Confidentiality must be always maintained regarding patients and their property
Guide people around the hospital and be proactive in assisting anyone who may be lost or need help
Take the Brew Buddy out to support staff wellbeing
Whilst carrying a radio always ensuring you speak professionally over the system and never speak about patients over the radio
Clinic Support
To greet and chat with patients or visitors on arrival and during their stay providing a welcoming and relaxing atmosphere.
Spending time with patients providing a listening ear and engaging in friendly conversation as appropriate.
Making drinks for patients whilst they wait for their appointments
Person Specification
Knowledge and Experience
Essential
- Show empathy and compassion towards others and treats people with dignity and respect
- Experience assisting the public
- Ability to complete forms in a comprehensive manner
Skills
Essential
- Ability to communicate in a calm and professional manner
- Attention to detail and accuracy
Desirable
- Good interpersonal skills
Key Competencies/Personal Qualities and Attributes
Essential
- Recognise when appropriate to seek support from others
- Reliable, honest and punctual
- Ability to exercise confidentiality and discretion
- Ability to work on own initiative
Qualifications
Essential
- No specific qualifications are required for this role, although any relevant qualifications should be detailed on the application.
Person Specification
Knowledge and Experience
Essential
- Show empathy and compassion towards others and treats people with dignity and respect
- Experience assisting the public
- Ability to complete forms in a comprehensive manner
Skills
Essential
- Ability to communicate in a calm and professional manner
- Attention to detail and accuracy
Desirable
- Good interpersonal skills
Key Competencies/Personal Qualities and Attributes
Essential
- Recognise when appropriate to seek support from others
- Reliable, honest and punctual
- Ability to exercise confidentiality and discretion
- Ability to work on own initiative
Qualifications
Essential
- No specific qualifications are required for this role, although any relevant qualifications should be detailed on the application.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
