Job summary
The ophthalmology department has an exciting opportunity for a full time assistant clinic coordinator. This is an ideal post for a candidate who is hard-working, self motivated and enthusiastic to help endure the smooth running of the service.
The role of the assistant clinic coordinator is to provide comprehensive administrative support to the clinic coordinator. The post holder holder will be skilled in office administration and the use of Microsoft office.
The applicant should have excellent communication skills. The post holder will be professional and able to interact appropriately and effectively with all levels of staff, ensuring a high level of confidentiality is maintained at all times.
Main duties of the job
To support the clinic coordinator in the day-to-day duties of the department. The postholderwill provide support with validating patients on the outpatients waiting list, filling last minuteslots, cancelling patients and clinics, monitor the Follow up email account. The post will alsoinclude clinic management and managing the weekly activity diary and cover for the cliniccoordinator when on leave or away from the Trust. The postholder will be required to workindependently using their own initiative and must apply a high degree of confidentially to theirwork.
To be responsible for monitoring of clinics, doing a weekly check to ensure clinics are fully utilised.
o Clinic prepping for last minute bookings.o Cancelling patients on the day due to staff sicknesso To be responsible for booking ROP (retinopathy of prematurity) patientso To monitor and action emails.o Validating of patients by running reportso To receive and action follow up request via post or email.o Requesting adhoc clinics via Trust processo Clinic managemento Supporting eye casualtyo Supporting the clinic coordinator
About us
Kettering General Hospital NHS Foundation Trust is one of the largest employers in the area and we are on an exciting journey. Our mission is to provide safe, compassionate, and clinically excellent patient care, by being an outstanding employer for our people. We have entered into a Group Model with neighbouring Northampton General Hospital and have become University Hospitals of Northamptonshire. Our Excellence Values: Compassion Respect Integrity Courageous Accountable
Job description
Job responsibilities
For further information on the advertised role, please refer to the job description located under the Supporting Documents heading. The full person specification can be accessed under the Shortlisting Criteria section of the document.
Job description
Job responsibilities
For further information on the advertised role, please refer to the job description located under the Supporting Documents heading. The full person specification can be accessed under the Shortlisting Criteria section of the document.
Person Specification
Qualifications
Essential
- Educated to GCSE level or equivalent level of education including Literacy and numeracy
- IT Skills - Microsoft Excel/Office
Knowledge
Essential
- Experience of team working
- Prioritising workload
- Experience of office/admin systems
Desirable
- Experience in the use of computerised patient administration systems
- Previous experience working in a hospital environment
- Diary Management
- Clinic Template Management
Skills
Essential
- Demonstrate ability to use own initiative
- Ability to multi-task and switch between tasks/jobs with frequent interruptions without losing focus and attention to detail
- Able to reassure patients/relatives.
- Ability to make contacts and build good working relationships with clinical and non-clinical staff in own and other departments and hospitals
Desirable
- Able to escalate issues of concern to senior members of staff as necessary
Person Specification
Qualifications
Essential
- Educated to GCSE level or equivalent level of education including Literacy and numeracy
- IT Skills - Microsoft Excel/Office
Knowledge
Essential
- Experience of team working
- Prioritising workload
- Experience of office/admin systems
Desirable
- Experience in the use of computerised patient administration systems
- Previous experience working in a hospital environment
- Diary Management
- Clinic Template Management
Skills
Essential
- Demonstrate ability to use own initiative
- Ability to multi-task and switch between tasks/jobs with frequent interruptions without losing focus and attention to detail
- Able to reassure patients/relatives.
- Ability to make contacts and build good working relationships with clinical and non-clinical staff in own and other departments and hospitals
Desirable
- Able to escalate issues of concern to senior members of staff as necessary
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
