Clinical Applications Support Analyst

Kettering General Hospital NHS Foundation Trust

This job is now closed

Job summary

Do you want to make a positive difference in our digital delivery across the Group?

We have recently developed a groupwide Digital Service providing digital services across University Hospitals of Northamptonshire; Northampton General Hospital NHS Trust and Kettering General Hospital NHS Foundation Trust. Working together as a hospital group provides us with exciting opportunities to deliver benefits over and above what we could achieve as individual organisations and our approach to "do once for both" as set out in our Group Digital Strategy. In the development of our Groupwide Digital service, we have some great opportunities remaining in our teams!

An exciting opportunity has arisen to join the Group Digital Division as a Clinical Applications Support Analyst. The post holder will contribute to the efficient delivery of a second line support service for our clinical and non-clinical applications, focusing on the delivery to internal service level agreements.

This position is based at Northampton General Hospital. The ability to travel between the Kettering General and Northampton General Hospital sites will be a requirement.

Main duties of the job

As a Clinical Applications Support Analyst, you will:

Coordinate the Junior Doctors intake, new starters and transfers within the Trust.
Work as directed to contribute to the day to day system management and user support of these electronic patient systems post implementation. This will often require investigation of systems and technology, fault finding and resolution.
Support the team through creation of accounts and configuration of simple changes to the clinical applications.
Identify, in conjunction with stakeholders, any clinical risks associated with the use of Clinical Applications and electronic patient records.
Provide technical support and professional advice regarding Clinical Applications.

We are looking for a flexible, self-motivated and organised individual with the ability to prioritise workload and deliver to deadlines.

You must be proficient in the use of IT tools, with experience in communicating effectively with different stakeholders.

Working hours are Monday to Friday between 08:00 to 17.00 on a rota. The post holder will be expected to work flexibly to meet the demands of a 24/7 organisation, as well as occasionally work outside of the core working hours to support configuration changes and system upgrades.

About us

Kettering General Hospital NHS Foundation Trust (KGH) and Northampton General Hospital NHS Trust (NGH) formed a hospital Group; University Hospitals of Northamptonshire NHS Group on 1 July 2021. Working together as a hospital group provides us with exciting opportunities to deliver benefits over and above what we could achieve as individual, whilst each Trust retains its sovereignty.

Our vision is important for our patients as it delivers the infrastructure that enables seamless care across pathways, preventing delays and putting them at the centre of their care with access to, and control over, their own electronic health records.

Our Excellence Values:

Compassion
Respect
Integrity
Courageous
Accountable

Your contract will be with Kettering General Hospital, with responsibility and accountability across the Group Clinical Applications Team.

Kettering General Hospital NHS Foundation Trust is one of the largest employers in the area and we are on an exciting journey. Our mission is to provide safe, compassionate, and clinically excellent patient care, by being an outstanding employer for our people.

Date posted

18 June 2024

Pay scheme

Agenda for change

Band

Band 4

Salary

£25,147 to £27,596 a year per annum

Contract

Fixed term

Duration

2 years

Working pattern

Full-time

Reference number

264-6247011-COR

Job locations

Northampton General Hospital

Cliftonville

Northampton

NN1 5BD

Job description

Job responsibilities

For further information on the advertised role, please refer to the attached job description. The full person specification can be accessed within the same document.

Job description

Job responsibilities

For further information on the advertised role, please refer to the attached job description. The full person specification can be accessed within the same document.

Person Specification

Education, Training & Qualifications

Essential

Educated to Diploma / Vocational; Level 4 or equivalent level or equivalent experience
Evidence of continuous personal and professional development.

Knowledge & Experience

Essential

A basic understanding of the requirements of the NHS patient record recording
Experience in contributing to the success of a multi-disciplinary team as effective team member

Desirable

Experience providing support for clinical systems
Experience of carrying out testing

Skills

Essential

Ability to develop verbal and written communication and presentation skills suitable for a range of audiences
Able to manage priorities for self
Ability to undertake duties effectively
Proficiency in the use of IT tools, particularly Microsoft Office. Advanced keyboard skills

Desirable

Familiar with hospital environment and the role of EPR Systems in the clinical and business operation of the Trust

Key Competencies/ Personal Qualities & Attributes

Essential

Highly motivated, hard-working, self-confident, robust and resilient individual with drive and determination to deliver
Able to perform confidently in stressful situations

Person Specification

Education, Training & Qualifications

Essential

Educated to Diploma / Vocational; Level 4 or equivalent level or equivalent experience
Evidence of continuous personal and professional development.

Knowledge & Experience

Essential

A basic understanding of the requirements of the NHS patient record recording
Experience in contributing to the success of a multi-disciplinary team as effective team member

Desirable

Experience providing support for clinical systems
Experience of carrying out testing

Skills

Essential

Ability to develop verbal and written communication and presentation skills suitable for a range of audiences
Able to manage priorities for self
Ability to undertake duties effectively
Proficiency in the use of IT tools, particularly Microsoft Office. Advanced keyboard skills

Desirable

Familiar with hospital environment and the role of EPR Systems in the clinical and business operation of the Trust

Key Competencies/ Personal Qualities & Attributes

Essential

Highly motivated, hard-working, self-confident, robust and resilient individual with drive and determination to deliver
Able to perform confidently in stressful situations

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information