Haematology Support Worker

Job description

Job responsibilities

To organise clinics, ensuring the registered nurse has all the information required to undertake a comprehensive patient review

To make pre planned outbound telephone calls to patients to assess their on-going needs, providing a proactive approach to care

Advise patients on individual general self-management strategies as appropriate, sign posting to the dedicated webinar platform and the Macmillan Information & Support Centre

Encourage and support healthy lifestyle choices

To review patients on the ward and in the outpatient setting under the direction of the registered nurse

To identify and address patient/carer general informational needs, sign posting to other services as appropriate

To triage telephone calls, providing general information, help and support to patients/carers and healthcare professionals, referring complex/specialist issues to the registered nurse

To be responsible for tracking and coordinating the patients pathway from the point of referral to the Macmillan Haematology CNS Team

Demonstrate knowledge of the haematology care pathways in order to understand decision making processes and enable effective response to queries

Support the registered nurse in the coordinate of care to facilitate safe and effective discharge.

Identify changes in patients condition/needs, escalating concerns to the registered nurse

To provide Level 1 psychological support to patients/carers, referring patients with specialist needs to the registered nu

Demonstrate the ability to recognise and respond appropriately when faced with patient sudden deterioration or an emergency situation, alerting the registered nurse, enabling rapid response as appropriate

To support the registered nurse in responding to alerts for patients admitted as an emergency

Responsible for the development of information packs for patients to support patient self-management strategies.

Responsible for developing and maintaining the documentation to support the smooth running of the service

To actively tract referrals to other hospitals to minimise delays on treatment pathways

Liaise with the MDT coordinator and other hospitals to ensure a seamless service for patients and a smooth transition through the patient pathway

Coordinate appointments or investigations to fast-track patients through the system

Responsible for the administrative aspects of the Macmillan Haematology CNS service

Document information in a legible, accurate, and professional manner in the hospital notes and on the Somerset Cancer Database

Demonstrate an awareness of the limits of own practice and knowledge and when to seek appropriate support/advice

To develop effective working relationships with the colorectal MDT, within the Trust and across different boundaries of car

To adhere to local and national directives related to cancer care

To be a flexible member of the team, able to respond to the changing needs of cancer patients and the service

Contribute to the development of the service

To participate in the formal review process and plan future personal development and competencies to be achieved

We want to recruit the best people to deliver our services across the University Hospitals of Northamptonshire and help to unleash everyones full potential. As an organisation, we value how we communicate and promote our vacancies to all communities. The Hospital Group encourages applications from people who identify from all protected groups, especially those from BAME, Disabled and LGBTQ+ backgrounds as these are underrepresented in our hospitals. We understand that we need to work with colleagues from diverse backgrounds and make sure the environment they work in is inclusive and collaborative. We have active Networks that promote and support colleagues from all backgrounds.This ensures everyone feels supported and has a sense of belonging working for Kettering and Northampton General Hospitals.

Apply today and join the largest family in Northamptonshire.

Our Excellence Values:

• Compassion
• Respect
• Integrity
• Courageous
• Accountable

Person Specification

Education, Training and Qualifications

Essential

• NVQ3 or NVQ3 plus additional training to diploma Level or equivalent through short courses
• GCSE English language and Mathematics (Grade A-C) or equivalent
• Evidence of Continued role development

Knowledge & Experience

Essential

• Relevant Health or Social care experience at Band3 or equivalent
• Experience of caring for patient living with a Haematological malignancy
• Experience of multi-professional working
• Experience of Coaching/Teaching patients/carers.
• National Directives related to cancer care.
• Experience of coordinating the patient pathway

Skills

Essential

• Good Communication and interpersonal skills
• Good Observation and assessment skills
• IT skills
• Ability to work as part of a team and utilise own initiative
• Effective Organisational Skills
• Ability to priorities own workload
• Practical problem-solving skills

Key Competencies/ Personal Qualities and Attributes

Essential

• Flexability
• Motivated & Enthusiastic
• Hard working and Able to demonstrate passion or the role

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Kettering General Hospital NHS Foundation Trust

Address

Kettering General Hospital

Rothwell Road

Kettering

NN16 8UZ

Employer's website

https://www.kgh.nhs.uk/working-for-us (Opens in a new tab)