Job summary
We are looking to recruit a Service Manager for the Family Health Division. You will be responsible for the day to day operational management of the Paediatric and Obstetric & Gynecological services.
The role is an ideal opportunity for an inspirational, motivated and driven individual to formally act as Service Manager ensuring smooth running of the services for compliance with National targets including the 18 week RTT and cancer targets, financial and performance metrics.
You will act as a point of escalation for day to day operational issues within these services. You will be supported by two Patient Pathway Managers who you will work closely with to address issues in a timely manner.
You will need to be an enthusiastic, proactive individual with the ability to meet demanding deadlines whilst under pressure. You will be working closely with the Divisional and Deputy Director for Family Health, Clinical Directors, Heads of Nursing and Clinical Teams. You will therefore need excellent communication skills and the confidence to engage with Consultants and senior staff, challenge practice and make decisions taking responsibility for their outcomes.
Main duties of the job
Operational, Activity and Finance
o Responsible for the effective and efficient delivery of service or services. Including being the escalation point for any operational issues relating to the services and addressing them in a timely manner.
o Responsible for development of specialty service plans that are consistent with the strategic aims and objectives of the Trust.
o Responsible alongside the Deputy Divisional Director and Divisional Director for capacity planning and negotiation/delivery of divisions' performance agreement.
o Ensure business cases are produced for service developments taking account of, activity, income projections and appropriate service models as part of the business case process.
o Responsible for development and implementation of the service and business unit policies.
o Responsible for action in relation to business/organisational solutions on performance including liaising with other services/providers e.g., theatres and cancer services.
o Manage and co-ordinate administration processes to enable effective monitoring and performance managements of all access and activity targets e.g., RTT, Cancer and Diagnostics.
About us
Kettering General Hospital NHS Foundation Trust is one of the largest employers in the area and we are on an exciting journey. Our mission is to provide safe, compassionate, and clinically excellent patient care, by being an outstanding employer for our people. We have entered into a Group Model with neighbouring Northampton General Hospital and have become University Hospitals of Northamptonshire. Our Excellence Values: Compassion Respect Integrity Courageous Accountable
Job description
Job responsibilities
For further information on the advertised role, please refer to the job description located under the Supporting Documents heading. The full person specification can be accessed under the Shortlisting Criteria section of the document.
Job description
Job responsibilities
For further information on the advertised role, please refer to the job description located under the Supporting Documents heading. The full person specification can be accessed under the Shortlisting Criteria section of the document.
Person Specification
Education and Training
Essential
- Educated to degree level or equivalent level of experience
- Strong evidence of personal development
Knowledge and Experience
Essential
- Relevant experience in a significant operational management post within the NHS
- Proven track record of meeting significant national targets
- Knowledge and understanding of the duties imposed on the trust by legislation, NHS policy and priorities and the requirement of corporate governance
- A clear understanding of the modernisation agenda, the opportunities for redesigning services and the tools and techniques for achieving service change
- Proven success in managing operational change, whilst maintaining high standards of quality
- Significant experience of financial management, budget setting, monitoring, and determining corrective actions.
- Relevant experience of managing staff, including setting of team objectives, team and individual appraisal, recruitment, and disciplinary issues
- Involved at a leadership level for issues related to clinical governance monitoring and standard setting, extending this into risk management and health and safety.
Desirable
- Developing and implementing strategic plans at a directorate level that enable the attainment of Trust objectives
- Experience in working in different sectors of healthcare
Skills
Essential
- Full range of IT skills
- Excellent communication skills used across the organisation and with a wide range of staff at differing levels of responsibility and with different professional backgrounds
- Collecting and analysing data to support the management of clinical practice for a wide range of applications including clinical audit, resource, planning and target setting
Desirable
- Proven success in business planning and in the development and effective implementation of complex strategic plans
- Experience with dealing with complex issues in a large organisation.
Values and Behaviours
Essential
- Evidence of creative and inspiration approach to problem solving
- Demonstrate resilience when working under pressure whilst continuing to deliver results
- Behave confidently and assertively in order to influence others
- Implement and support new initiatives and actively suggest improvements/change when appropriate
- Motivate own self and team members to maintain work effectiveness
- Ability to coach staff in ways that enable good team building
- Respond well to constructive criticism
- Ability to communicate at all levels within the organisation both orally and in writing
Person Specification
Education and Training
Essential
- Educated to degree level or equivalent level of experience
- Strong evidence of personal development
Knowledge and Experience
Essential
- Relevant experience in a significant operational management post within the NHS
- Proven track record of meeting significant national targets
- Knowledge and understanding of the duties imposed on the trust by legislation, NHS policy and priorities and the requirement of corporate governance
- A clear understanding of the modernisation agenda, the opportunities for redesigning services and the tools and techniques for achieving service change
- Proven success in managing operational change, whilst maintaining high standards of quality
- Significant experience of financial management, budget setting, monitoring, and determining corrective actions.
- Relevant experience of managing staff, including setting of team objectives, team and individual appraisal, recruitment, and disciplinary issues
- Involved at a leadership level for issues related to clinical governance monitoring and standard setting, extending this into risk management and health and safety.
Desirable
- Developing and implementing strategic plans at a directorate level that enable the attainment of Trust objectives
- Experience in working in different sectors of healthcare
Skills
Essential
- Full range of IT skills
- Excellent communication skills used across the organisation and with a wide range of staff at differing levels of responsibility and with different professional backgrounds
- Collecting and analysing data to support the management of clinical practice for a wide range of applications including clinical audit, resource, planning and target setting
Desirable
- Proven success in business planning and in the development and effective implementation of complex strategic plans
- Experience with dealing with complex issues in a large organisation.
Values and Behaviours
Essential
- Evidence of creative and inspiration approach to problem solving
- Demonstrate resilience when working under pressure whilst continuing to deliver results
- Behave confidently and assertively in order to influence others
- Implement and support new initiatives and actively suggest improvements/change when appropriate
- Motivate own self and team members to maintain work effectiveness
- Ability to coach staff in ways that enable good team building
- Respond well to constructive criticism
- Ability to communicate at all levels within the organisation both orally and in writing
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
