Job summary
The post holder will work as part of a team on the switchboard performing the operations in an efficient and courteous manner with particular emphasis on customer care.
Act as a first point of contact to Kettering General hospital. Providing general non-clinical advice, information guidance or ancillary services directly to patients, Clients, relatives or carers.
To meet the needs of a 24/7 public facing service the post holder will be required to work shifts, including working a combination of daytime, evening and night time hours on both weekdays and weekends.
Main duties of the job
Kettering General Hospital NHS Foundation Trust is seeking to recruit an experienced Switchboard Operator to join our existing team.You will need to be flexible and able to work across a range of the day, evening and night shifts across a mix of weekdays and weekends.
09.00 - 17.00 Tuesday
09.00 - 17.00 Thursday
09.00 - 17.00 Friday
08.00 - 13.00 Saturday
Experience in working in a busy environment would be preferred but full training will be given to the successful candidate.
About us
Kettering General Hospital NHS Foundation Trust is one of the largest employers in the area and we are on an exciting journey.Our mission is to provide safe, compassionate, and clinically excellent patient care, by being an outstanding employer for our people. We have entered into a Group Model with neighbouring Northampton General Hospital and have become University Hospitals of Northamptonshire.
Our Excellence Values:
Compassion
Respect
Integrity
Courageous
Accountable
Job description
Job responsibilities
For further information on the advertised role, please refer to the job description located under the Supporting Documents heading. The full person specification can be accessed under the Shortlisting Criteria section of the document.
Job description
Job responsibilities
For further information on the advertised role, please refer to the job description located under the Supporting Documents heading. The full person specification can be accessed under the Shortlisting Criteria section of the document.
Person Specification
Qualifications
Desirable
- Switchboard experience or working within a switchboard environment
- Computer skills
Knowledge/ Experience
Desirable
- Avaya switchboard
- VOIP system
- Avaya management systems
Skills
Essential
- Excellent verbal communication skills
- Customer care skills
- Able to deal with occasional complaints
- Able to remain calm in pressured situations
- IT system administration (on-line telephone directory, Data track and mobile phones)
- Occasional working in isolation
Desirable
- Knowledge of hospital switchboard procedures
- Requirement to use Patient administration system
Person Specification
Qualifications
Desirable
- Switchboard experience or working within a switchboard environment
- Computer skills
Knowledge/ Experience
Desirable
- Avaya switchboard
- VOIP system
- Avaya management systems
Skills
Essential
- Excellent verbal communication skills
- Customer care skills
- Able to deal with occasional complaints
- Able to remain calm in pressured situations
- IT system administration (on-line telephone directory, Data track and mobile phones)
- Occasional working in isolation
Desirable
- Knowledge of hospital switchboard procedures
- Requirement to use Patient administration system
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
