Communication and Engagement Officer

Job description

Job responsibilities

The postholder is responsible for managing a range of tools and channels, and for planning and delivering communications and engagement activities for Foundation Trust members. Working closely with senior members of the communications and engagement team, they also provide support across a range of internal and external communications and engagement activities.

• Deliver assigned communications and engagement projects, campaigns and publications within agreed timescales and budget
• Interpret complex information to produce interesting and engaging copy, and to ensure messaging is easily understood and accessible by a diverse range of audiences.
• Develop and maintain effective channels of communications and engagement with Foundation Trust members, working hand-in-hand with the Trust Secretarys
• Lead on the planning and organising of membership engagement events and communication activities, and gain regular insight and feedback to inform improvements
• Maintain the Groups internal and external stakeholder list, ensuring that all stakeholder groups and individuals are captured and that contact details are up-to-date
• Work closely with the Media and PR Manager to help manage media activity, g. handling enquiries, liaising with staff, patients and others, and generating content
• Support the communications and engagement team in the delivery, organisation and administration of member, media, staff and other events, e.g. Trust awards, annual meetings etc.
• Manage screensavers and plasma screens across the Group
• Manage the communications and engagement planning grid, ensuring it is kept up-to-date with contributions from all members of the team
• Support more senior members of the team in the organisation and development of content for staff and member briefings
• Undertake insight to evaluate the effectiveness of tools and channels, and contribute to continuous improvement of the department and its activities
• Manage a calendar of relevant national/international days and anniversaries which can be used as hooks for communications and media relations campaigns
• Liaise with colleagues in the Design and Digital arm to ensure effective teamworking across the department
• Work with colleagues in the design and digital arm to provide support as required, g. developing screensavers or simple graphics.
• Provide occasional support and advice to members, the media and staff where relevant and appropriate
• Provide ad hoc support to other team members of the department as required
• The postholder may be required to carry out other relevant duties as
• The postholder will adhere to the duties specified under the Staff Responsibilities of the NHS Constitution in their day-to-day work and behaviours.
• The postholder will be expected to aspire to the values of the Group in their day- to-day work and behaviours in order to support the Group in achieving its
• The postholder will adhere, at all times, to any relevant professional or NHS codes of conduct, legislation and assurance frameworks.
• The postholder will make themselves familiar with, and adhere, at all times, to the policies and procedures of the Trust/Group, and their area of work.
• The postholder will be expected to work to any personal, corporate, divisional, directorate and departmental objectives and standards in order to provide an acceptable level of service.
• The postholder will be expected to undertake training, including mandatory and role specific training, relevant to their role and ensure it is renewed.

This job description reflects the present requirements of the post and it does not form part of the contract of employment. If the duties of the post change and develop the job description will be reviewed and will be subject to amendment, in consultation with the postholder. It is the Groups aim to reach agreement on reasonable changes, but if agreement is not possible the employing Trust reserves the right to effect changes to the postholders job description after consultation wit them. Appropriate notice of such changes will be given.

For further information on the advertised role, please refer to the job description located under the Supporting Documents heading. The full person specification can be accessed under the Shortlisting Criteria section of the document.

Person Specification

Education, Training & Qualifications

Essential

• Degree level education or equivalent knowledge and skills gained through any combination of alternative study, or employment experience.
• Communications and engagement qualification or equivalent experience
• Evidence of continued professional development in communications, PR and marketing, keeping abreast of latest developments and best practice

Desirable

• Membership of the CIPR, CIM or similar body

Knowledge & Experience

Essential

• Significant experience of working in a relevant communications, PR, marketing and/or engagement role(s).
• Demonstrable experience of managing communications in a complex and challenging environment
• Knowledge of how to create an effective communications and engagement plan
• Experience of maintaining and developing communications and engagement channels
• Experience of working with the media and handling potentially sensitive media enquiries

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Kettering General Hospital NHS Foundation Trust

Address

Kettering General Hospital

Rothwell Road

Kettering

NN16 8UZ

Employer's website

https://www.kgh.nhs.uk/working-for-us (Opens in a new tab)