Job summary
This is an exciting opportunity to join a well-established team within the main hospital reception area. This role serves patients and visitors by greeting, welcoming and directing them appropriately, together with answering the telephone enquiries both internally and externally. Key skills to include customer focus, professionalism, self-motivation, adaptability, flexibility and listening. Excellent telephone and communication skills are essential.
Main duties of the job
Duties and Responsibilities
- Handle all requests received at the Main Entrance Reception
- Direct and assist patients, staff, and visitors to all areas of the hospital when requested, using effective forms of communication.
- Handle telephone enquiries received from personnel and patients/visitors.
- Utilise the Main hospital system for tracking of patients.
- Assist in the ordering of taxis for patients, authorised personnel and courier services always adhering to the Trust policy and procedures.
- Keep a comprehensive record of taxi bookings.
- Collate and reconcile all invoices received i.e. taxi, fuel and repair costs, recharging invoices.
- Assist in collecting and sorting residential post.
- Ensure the reception desk is clean and tidy at all times.
- Report faults on public telephones, lifts, automatic doors and other maintenance issues within the reception vicinity.
- To provide administration and clerical support to the team as and when required.
- Attend training sessions as and when directed by management.
- Committed to developing own skills and assist in training and development of others.
- Observe all instructions regarding policies and procedures of departments and Trust
- Always observe confidentiality (patients, visitors, personnel or any trust details)
About us
Kettering General Hospital NHS Foundation Trust is one of the largest employers in the area and we are on an exciting journey. Our mission is to provide safe, compassionate, and clinically excellent patient care, by being an outstanding employer for our people. We have entered into a Group Model with neighbouring Northampton General Hospital and have become University Hospitals of Northamptonshire. Our Excellence Values: Compassion Respect Integrity Courageous Accountable
Job description
Job responsibilities
This is an exciting opportunity to join a well-established team within the main hospital reception area. This role serves patients and visitors by greeting, welcoming and directing them appropriately, together with answering the telephone enquiries both internally and externally. Key skills to include customer focus, professionalism, self-motivation, adaptability, flexibility and listening. Excellent telephone and communication skills are essential.
Job description
Job responsibilities
This is an exciting opportunity to join a well-established team within the main hospital reception area. This role serves patients and visitors by greeting, welcoming and directing them appropriately, together with answering the telephone enquiries both internally and externally. Key skills to include customer focus, professionalism, self-motivation, adaptability, flexibility and listening. Excellent telephone and communication skills are essential.
Person Specification
Education, Training & Qualifications
Essential
- A good standard of general education, including spoken and written English.
Knowledge & Experience
Essential
- Recent previous reception experience
- Experience in understanding a large number of working procedure, some of which are non-routine
- A wider knowledge of the NHS.
Skills
Essential
- Demonstrate a high level of personal self-management and organisation
- Felxibility
- Proficient keyboard skills
Desirable
- Compassionate and good communication skills
Person Specification
Education, Training & Qualifications
Essential
- A good standard of general education, including spoken and written English.
Knowledge & Experience
Essential
- Recent previous reception experience
- Experience in understanding a large number of working procedure, some of which are non-routine
- A wider knowledge of the NHS.
Skills
Essential
- Demonstrate a high level of personal self-management and organisation
- Felxibility
- Proficient keyboard skills
Desirable
- Compassionate and good communication skills
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
