Job summary
Come and join our busy and friendly team at KGH!
We have a vacancy for A&E Receptionist in our Accident and Emergency Department (ED)
We require a motivated individual to join the team providing comprehensive reception and administration services to the A&E Department
Not only is the efficient running of the reception and the clerical services integral to the patients' journey, it is often the patients and relatives first point of contact in the department.
If you have excellent communication and organisational skills, along with the ability to work on your own initiative and cope under pressure with the ability to organise workload are essential criteria for the post, then we look forward to hearing from you.
An administrative background is desirable and a basic knowledge of computer skills are necessary although full training on the Trust's Patient Administration System (PAS) will be given to the successful candidate.
The position will entail working a variety of shifts which will involve nights, early starts, evening and weekends, so a reliable and flexible approach is required. Flexibility to work additional shifts as and when required would be advantageous.
Main duties of the job
1. To undertake reception duties for the department including accurately booking patients into the electronic system and responding to enquiries ensuring confidentiality is maintained at all times.2. Adhere to local policies and procedures.3. Communicate in the appropriate manner with members of the public and staff, taking into account any communication difficulties ie. hard of hearing, non-English speaking Nationals.4. Answering telephone enquiries and transferring calls within department or other departments.5. Maintain the alphabetical filing system.6. Ensure all patient referrals are processed efficiently7. Deal tactfully, sensitively and with empathy with all patients and relatives attending the department.8. Work as part of a team within the Emergency Department.9. To attend training courses as required by the departmental manager.10. Use of computer systems where appropriate, including establishing a database, e-mail system,the Internet and intranet and other office systems.
Please read full JD and PS for all duties
About us
Kettering General Hospital NHS Foundation Trust is one of the largest employers in the area and we are on an exciting journey.Our mission is to provide safe, compassionate, and clinically excellent patient care, by being an outstanding employer for our people. We have entered into a Group Model with neighbouring Northampton General Hospital and have become University Hospitals of Northamptonshire.
Our Excellence Values:
Compassion
Respect
Integrity
Courageous
Accountable
Job description
Job responsibilities
1. To undertake reception duties for the department including accurately booking patients into the electronic system and responding to enquiries ensuring confidentiality is maintained at all times.2. Adhere to local policies and procedures.3. Communicate in the appropriate manner with members of the public and staff, taking into account any communication difficulties ie. hard of hearing, non-English speaking Nationals.4. Answering telephone enquiries and transferring calls within department or other departments.5. Maintain the alphabetical filing system.6. Ensure all patient referrals are processed efficiently7. Deal tactfully, sensitively and with empathy with all patients and relatives attending the department.8. Work as part of a team within the Emergency Department.9. To attend training courses as required by the departmental manager.10. The postholder will be required to book transport home under the direction of the doctor or nurse in charge of the patient or by the nurse-in-charge. The postholder is required to keep the nurse-in-charge informed of all transport booking arrangements made.11. Use of computer systems where appropriate, including establishing a database, e-mail system, the Internet and intranet and other office systems.12. Communicate with all levels of hospital staff, outside agencies and members of the public in a professional and effective manner.13. The post holder will ensure hospital notes are acquired when requested for patients attending ED.14. To carry out specific clerical and administrative duties as requested by clinical staff and line managers.15. To assist in the care of clients as requested e.g. escort patients to areas within the dept if appropriate.16. To follow procedures for the registration of patients.17. To ensure all patient data items are accurately recorded and updated taking into account national and local minimum data requirements.18. To operate office and computing equipment, keep it in good order and report faults to appropriate person.Other duties:1. Communicate with all levels of hospital staff, outside agencies and members of the public in a professional and effective manner.2. To carry out specific clerical and administrative duties as requested by clinical staff and line managers.3. To undertake reception duties ensuring confidentiality is maintained at all times and that local policies and procedures are maintained as regards the release of information to Police and Press in particular.4. To follow procedures for the registration of new patients following good practice guidelines5. To ensure all patient data items are accurately recorded and updated taking into account national and local minimum data requirements.6. To operate office and computing equipment, keep it in good order and report faults to appropriate person.7. The post holder will be expected to maintain and develop their skills in accordance with the needs of the post and the Directorate.8. Any other duties that may be necessary within the scope and remit of the grading of the post.9. Use of computer systems where appropriate, including establishing a database, e-mail system, the Internet and intranet and other office systems
Job description
Job responsibilities
1. To undertake reception duties for the department including accurately booking patients into the electronic system and responding to enquiries ensuring confidentiality is maintained at all times.2. Adhere to local policies and procedures.3. Communicate in the appropriate manner with members of the public and staff, taking into account any communication difficulties ie. hard of hearing, non-English speaking Nationals.4. Answering telephone enquiries and transferring calls within department or other departments.5. Maintain the alphabetical filing system.6. Ensure all patient referrals are processed efficiently7. Deal tactfully, sensitively and with empathy with all patients and relatives attending the department.8. Work as part of a team within the Emergency Department.9. To attend training courses as required by the departmental manager.10. The postholder will be required to book transport home under the direction of the doctor or nurse in charge of the patient or by the nurse-in-charge. The postholder is required to keep the nurse-in-charge informed of all transport booking arrangements made.11. Use of computer systems where appropriate, including establishing a database, e-mail system, the Internet and intranet and other office systems.12. Communicate with all levels of hospital staff, outside agencies and members of the public in a professional and effective manner.13. The post holder will ensure hospital notes are acquired when requested for patients attending ED.14. To carry out specific clerical and administrative duties as requested by clinical staff and line managers.15. To assist in the care of clients as requested e.g. escort patients to areas within the dept if appropriate.16. To follow procedures for the registration of patients.17. To ensure all patient data items are accurately recorded and updated taking into account national and local minimum data requirements.18. To operate office and computing equipment, keep it in good order and report faults to appropriate person.Other duties:1. Communicate with all levels of hospital staff, outside agencies and members of the public in a professional and effective manner.2. To carry out specific clerical and administrative duties as requested by clinical staff and line managers.3. To undertake reception duties ensuring confidentiality is maintained at all times and that local policies and procedures are maintained as regards the release of information to Police and Press in particular.4. To follow procedures for the registration of new patients following good practice guidelines5. To ensure all patient data items are accurately recorded and updated taking into account national and local minimum data requirements.6. To operate office and computing equipment, keep it in good order and report faults to appropriate person.7. The post holder will be expected to maintain and develop their skills in accordance with the needs of the post and the Directorate.8. Any other duties that may be necessary within the scope and remit of the grading of the post.9. Use of computer systems where appropriate, including establishing a database, e-mail system, the Internet and intranet and other office systems
Person Specification
Qualifications
Essential
- Good standard of education to GCSE level or equivalent including numeracy and literacy skills
Knowledge
Essential
- Experience of team working
- Experience of working in an Emergency Department
- Knowledge of administrative procedures
- Knowledge of GDPR and how to apply
Desirable
- Previous reception experience
- Good working knowledge of hospital systems to include Careflow EPR
Person Specification
Qualifications
Essential
- Good standard of education to GCSE level or equivalent including numeracy and literacy skills
Knowledge
Essential
- Experience of team working
- Experience of working in an Emergency Department
- Knowledge of administrative procedures
- Knowledge of GDPR and how to apply
Desirable
- Previous reception experience
- Good working knowledge of hospital systems to include Careflow EPR
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
