Kettering General Hospital NHS Foundation Trust

Clerical/Appointments Officer

This job is now closed

Job summary

An exciting opportunity has arisen for a hardworking organised individual to join the small clerical/appointments team within Rockingham Wing Ultrasound Department.

You will enjoy a varied role supporting the Sonographers and very small admin team to deliver an excellent ultrasound service for Gynae and Obstetrics.

You will need excellent communication skills and enjoy working as part of a team within a busy department. A flexible approach to work is vital and you will have good organisational skills.

If you are successful in your application for this position your commencement date will coincide with the Trust's Induction programme held on a monthly basis.

Main duties of the job

Be responsible for maintaining the patient record on the Radiology Information System (CRIS). This will include:
Book patients into CRIS on attendance
Process paperwork for patients that fail to attend for their appointment, make the necessary changes on CRIS, and inform referring clinician.
Negotiate appointments directly with patients, either face to face or on the telephone and by letter.
Liaise with the Superintendent, sonographers and Antenatal / Gynaecology out patients with regard to slot availability and waiting times. Ensure efficient use of appointment slots at all times, and highlight any increasing waiting lists to the Superintendent sonographer.
Liaise with the Obstetrics & Gynaecology OPD to identify ongoing Ultrasound requirements for clinics, and plan accordingly.
Act as the initial point of contact for all patient and GP enquiries and also initial point of contact for all patients or staff attending the Ultrasound Department.
Monitor the daily running of the appointment lists, advising the sonographers as appropriate, of any changes, delays or information provided by patients.
Regularly handle cash received from patients in payment for ultrasound scan pictures, and be responsible for delivering this to the cashiers' office. Complete statutory training and follow the departmental/hospital policies and standard operating procedures both general and specific to the work area.

About us

Kettering General Hospital NHS Foundation Trust is one of the largest employers in the area and we are on an exciting journey. Our mission is to provide safe, compassionate and excellent patient care by being an outstanding employer for our people. We have entered into a Group Model with neighboring Northampton General Hospital and have become University Hospitals of Northamptonshire.

The Radiology Department plays a big role in the patient pathway journey and our admin team support the team in every way possible to ensure that patients receive and excellent service from referral to examination.

Date posted

20 December 2023

Pay scheme

Agenda for change

Band

Band 2

Salary

£22,383 a year per annum

Contract

Permanent

Working pattern

Full-time

Reference number

264-5879025-MED

Job locations

Kettering General Hospital

Rothwell Road

Kettering

NN16 8UZ

Job description

Job responsibilities

For further information on the advertised role, please refer to the job description located under the Supporting Documents heading along with the full person specification.

Job description

Job responsibilities

For further information on the advertised role, please refer to the job description located under the Supporting Documents heading along with the full person specification.

Person Specification

Qualifications

Essential

GCSE Level Education

Knowledge/Experience

Essential

Office work experience
work experience in a busy reception/appointment setting

Skills

Essential

Able to prioritise workload
Good written and verbal communication skills
Able to co-ordinate information between a few sources

Desirable

Able to deal with complaints

Person Specification

Qualifications

Essential

GCSE Level Education

Knowledge/Experience

Essential

Office work experience
work experience in a busy reception/appointment setting

Skills

Essential

Able to prioritise workload
Good written and verbal communication skills
Able to co-ordinate information between a few sources

Desirable

Able to deal with complaints

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information