Job summary
A&E and Paediatric A&E Volunteer
Can you spare 3/4 hours a week? Do you enjoy busy environments? Aged 18 or over?
We are looking for volunteers to support in our A&E & Emergency Departments Monday to Sunday 8am- 8pm.
If you are considering a career in Healthcare or just want to gain new experience, this is a brilliant opportunity to support our patients and staff and develop your skills.
We are looking for volunteers to support in our busy A&E departments for adults and paediatrics (also known as Emergency Department, and a part of our Urgent Care Services). Volunteering under the guidance of the nurse in charge or senior staff members, you will support our patients across A&E making their stay as comfortable as possible.
Our Volunteers in our A&E areas are invaluable to support our most vulnerable patients who come into the hospital and just need a friendly face to put them at ease, we have found by having volunteers in our Emergency Department areas this provide a much-needed support to our patients and staff.
Our volunteers are invaluable part of the hospital team. Working with us in a volunteering role means you're playing a part in making a difference to our patients and their families.
Main duties of the job
Provide directional support to guide patients to the correct areas
Provide digital support in completing forms
Provide nutritional support/refreshments to patients and visitors
Meet and Greet patients and visitors
Visiting / talking with patients who may not have visitors, in paediatrics this includes visiting parents / guardians.
Keeping bed areas tidy
Restock clinical trolleys
About us
Kettering General Hospital is one of the largest employers in the area and we are on an exciting journey. All of our divisions are committed to doing things better, with more efficiency as we update, modernise, and advance. We have also entered into a Group Model with neighbouring Northampton General Hospital and become University Hospitals of Northamptonshire.
Our Excellence Values
Compassion
Respect
Integrity
Courageous
Accountable
We want to recruit the best people to deliver our services across the University Hospitals of Northamptonshire and help to unleash everyone's full potential. As an organisation, we value how we communicate and promote our vacancies to all communities.
The Hospital Group encourages applications from people who identify from all protected groups, especially those from BAME, Disabled and LGBTQ+ backgrounds as these are underrepresented in our hospitals.
We understand that we need to work with colleagues from diverse backgrounds and make sure the environment they work in is inclusive and collaborative.
We have active Networks that promote and support colleagues from all backgrounds. This ensures everyone feels supported and has a sense of belonging working for Kettering and Northampton General Hospitals.
Job description
Job responsibilities
The duties and responsibilities listed below are not intended to be exhaustive, volunteers are required to adopt a flexible approach to meet the needs of service requirements.
Helping to serve nutrition / hydration to patients as appropriate under the guidance and supervision of clinical staff.
Making drinks for visitors, parents / guardians and staff and wash/tidy away any used crockery/cutlery used.
Visiting / chatting / reading to patients who may not have visitors, supporting play specialists to engage children in play activities.
Visiting / chatting with parents / guardians of paediatric patients, advise on facilities within the Trust ie Costa etc.
Keeping patient bed areas tidy.
Collecting appropriate items from other Trust areas as requested.
Ensuring the continued well-being and comfort of patients whilst they are awaiting transport and giving assistance to and from transport where necessary.
Restock appropriate clinical trolleys under the guidance of the nurse in charge
Job description
Job responsibilities
The duties and responsibilities listed below are not intended to be exhaustive, volunteers are required to adopt a flexible approach to meet the needs of service requirements.
Helping to serve nutrition / hydration to patients as appropriate under the guidance and supervision of clinical staff.
Making drinks for visitors, parents / guardians and staff and wash/tidy away any used crockery/cutlery used.
Visiting / chatting / reading to patients who may not have visitors, supporting play specialists to engage children in play activities.
Visiting / chatting with parents / guardians of paediatric patients, advise on facilities within the Trust ie Costa etc.
Keeping patient bed areas tidy.
Collecting appropriate items from other Trust areas as requested.
Ensuring the continued well-being and comfort of patients whilst they are awaiting transport and giving assistance to and from transport where necessary.
Restock appropriate clinical trolleys under the guidance of the nurse in charge
Person Specification
Qualifications
Desirable
Knowledge and Experience
Essential
- Show empathy and compassion towards others and treats people with dignity and respect
- Experience assisting the public
Skills
Essential
- Ability to communicate in a calm and professional manner
Desirable
- Good interpersonal skills
Key Competencies/Personal Qualities
Essential
- Recognise when appropriate to seek support from others
- Reliable, honest and punctual
Person Specification
Qualifications
Desirable
Knowledge and Experience
Essential
- Show empathy and compassion towards others and treats people with dignity and respect
- Experience assisting the public
Skills
Essential
- Ability to communicate in a calm and professional manner
Desirable
- Good interpersonal skills
Key Competencies/Personal Qualities
Essential
- Recognise when appropriate to seek support from others
- Reliable, honest and punctual
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
