Job summary
A rare opportunity has arisen for a full time Waiting List Officer to join the Cardiac Centre scheduling team.
We are looking for a hardworking, self-motivated, enthusiastic team member to provide support in the scheduling of elective Cardiology patients.
This role will require excellent organisational, communication and interpersonal skills. An understanding of Medway and NHS systems are important although not essential as training will be provided.
Main duties of the job
To coordinate and book the elective patients for diagnostic tests and procedures in the Cardiac Centre in accordance with the 18-week RTT pathway and Trust's Access Policy.
About us
Kettering General Hospital NHS Foundation Trust is one of the largest employers in the area and we are on an exciting journey. Our mission is to provide safe, compassionate, and clinically excellent patient care, by being an outstanding employer for our people. We have entered into a Group Model with neighboring Northampton General Hospital and have become University Hospitals of Northamptonshire.
Job description
Job responsibilities
- To liaise with staff of all disciplines in a professional manner and with an appropriate degree of urgency
- Responsible for maintaining and updating all waiting list information on the Patient Administration System. To include adding patients to the waiting list and ensuring the correct RTT pathway is recorded. To maintain waiting list comments ensuring that consistent and accurate data is available for authorised users.
- To book pre-assessment appointments for patients being added to a waiting list, including booking of interpreters as required.
- To use the Patient Administration System regarding identification of patients and the use of B.I. reports to assist in the selection of patients from Patient Tracking Lists (PTL).
- To deal with telephone enquiries, liaise with internal and external stakeholders to resolve any problems, queries or complaints, which may be from patients or relatives and may involve dealing with difficult situations.
- To maintain the manual and computerised systems of patient records.
- To ensure at all times that patient data is treated with confidentiality and filed accordingly. To be particularly sensitive to disclosure of patient information in any environment and to ensure that patients wishes are respected re; disclosure of information.
- Ability to work as a team and support colleagues during times of absence.
Job description
Job responsibilities
- To liaise with staff of all disciplines in a professional manner and with an appropriate degree of urgency
- Responsible for maintaining and updating all waiting list information on the Patient Administration System. To include adding patients to the waiting list and ensuring the correct RTT pathway is recorded. To maintain waiting list comments ensuring that consistent and accurate data is available for authorised users.
- To book pre-assessment appointments for patients being added to a waiting list, including booking of interpreters as required.
- To use the Patient Administration System regarding identification of patients and the use of B.I. reports to assist in the selection of patients from Patient Tracking Lists (PTL).
- To deal with telephone enquiries, liaise with internal and external stakeholders to resolve any problems, queries or complaints, which may be from patients or relatives and may involve dealing with difficult situations.
- To maintain the manual and computerised systems of patient records.
- To ensure at all times that patient data is treated with confidentiality and filed accordingly. To be particularly sensitive to disclosure of patient information in any environment and to ensure that patients wishes are respected re; disclosure of information.
- Ability to work as a team and support colleagues during times of absence.
Person Specification
Qualifications
Essential
- Educated to GCSE level or equivalent level of education, training or experience
- Excellent keyboard skills and good working knowledge of Microsoft Office in particular Excel spreadsheets
Desirable
- Knowledge of medical terminology
Knowledge
Essential
- Handling, extracting and interpreting complex and sensitive data, undertaking long periods of concentrated working with unpredictable interruptions
Desirable
- Previous NHS Experience or Elective Care experience
- Knowledge of effective waiting list management and patient tracking lists (PTL)
- Knowledge of PAS systems
- Ability to concentrate for long periods of time on a PC
Skills
Essential
- Ability to work under pressure and produce high quality work to tight deadlines
- Excellent organisational / prioritising skills
- Ability to exercise judgement when dealing with patients and offer an efficient and effective service
- Excellent communication skills used across the organisation and with a wide range of staff at differing levels of responsibility and with different professional backgrounds
Person Specification
Qualifications
Essential
- Educated to GCSE level or equivalent level of education, training or experience
- Excellent keyboard skills and good working knowledge of Microsoft Office in particular Excel spreadsheets
Desirable
- Knowledge of medical terminology
Knowledge
Essential
- Handling, extracting and interpreting complex and sensitive data, undertaking long periods of concentrated working with unpredictable interruptions
Desirable
- Previous NHS Experience or Elective Care experience
- Knowledge of effective waiting list management and patient tracking lists (PTL)
- Knowledge of PAS systems
- Ability to concentrate for long periods of time on a PC
Skills
Essential
- Ability to work under pressure and produce high quality work to tight deadlines
- Excellent organisational / prioritising skills
- Ability to exercise judgement when dealing with patients and offer an efficient and effective service
- Excellent communication skills used across the organisation and with a wide range of staff at differing levels of responsibility and with different professional backgrounds
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
