Job summary
Our volunteers are invaluable part of the hospital team. Working with us in a volunteering role means you're playing a part in making a difference to our patients and their families.
We have a variety of different volunteering roles in the hospital including;
Supporting the wards
Supporting the HCA's & Nurses with support on the ward i.e. sitting with patients, keeping our patients hydrated, helping the ward clerk
Our Patient Buggy Service
Meet and Greet volunteers
Response / Runner roles
Pharmacy volunteers
Spiritual and Pastoral Care (Chaplaincy)
Macmillan Information Centre
KGH Radio
Main duties of the job
Assisting at mealtimes (basic)
Supporting in our ED areas (A&E, assessment wards)
Provide directional support to guide patients to the correct areas
Provide digital support in completing forms (KGH)
Provide nutritional support/refreshments to patients and visitors
Supporting around the hospital
Meet and Greet patients and visitors
Providing guidance on the information desks
Runner Volunteers - Supporting delivery of notes and supplies & any requests throughout the Trust
Transporting patients around the site in the patient buggy
Supporting the clinics with managing clinics with temperature checking and providing refreshments for patients.
Admin support to both clinical and non-clinical areas
Provide support to pharmacy team delivering medication to ward
Staff Wellbeing Support - Care caf & Brew Buddy
About us
Kettering General Hospital is one of the largest employers in the area and we are on an exciting journey. All of our divisions are committed to doing things better, with more efficiency as we update, modernise, and advance. We have also entered into a Group Model with neighbouring Northampton General Hospital and become University Hospitals of Northamptonshire.
Our Excellence Values
Compassion
Respect
Integrity
Courageous
Accountable
We want to recruit the best people to deliver our services across the University Hospitals of Northamptonshire and help to unleash everyone's full potential. As an organisation, we value how we communicate and promote our vacancies to all communities.
The Hospital Group encourages applications from people who identify from all protected groups, especially those from BAME, Disabled and LGBTQ+ backgrounds as these are underrepresented in our hospitals.
We understand that we need to work with colleagues from diverse backgrounds and make sure the environment they work in is inclusive and collaborative.
We have active Networks that promote and support colleagues from all backgrounds.This ensures everyone feels supported and has a sense of belonging working for Kettering and Northampton General Hospitals.
Job description
Job responsibilities
The duties and responsibilities listed below are not intended to be exhaustive, but are set out to indicate the duties undertaken by a volunteer subject to which role you undertake. The range of activities will also be dependent upon the placement.
Volunteers are required to adopt a flexible approach to meet the needs of service requirements.
Helping to serve meals for patients as appropriate under the guidance and supervision of clinical staff.
Making drinks for visitors, including the day area, and staff and wash/tidy away any used crockery/cutlery used.
Supporting clinics / wards with temperature checking and providing directions to appointments, and ward areas.
To sit alongside/alone with patients at mealtimes by chatting and encouraging them to eat and drink, ensuring food and drink is within easy reach and accessible to the patient.
Undertake patient surveys in a ward environment to understand the experiences of a patient.
Actively looking for anyone who may be lost across the hospital and may need help.
Visiting/chatting/reading to patients who may not have visitors.
Helping the hostess to serve meals and deliver snacks to patients.
Keeping patient bed areas tidy.
Collecting medications from pharmacy.
Ensuring the continued well-being and comfort of patients whilst they are awaiting transport and giving assistance to and from transport where necessary.
Collecting/delivering messages or small items to and from departments always following a request from a member of staff, ensuring items are placed in a sealed carrier.
Providing a courtesy service meet and greet around external premises.
Ensuring that information racks and notice boards are tidy.
Acting as a buddy for new volunteers.
Collecting and delivering Notes/Swabs/Equipment from Wards and/or departments.
Driving patient buggy around site with passengers.
Provide Admin support (Admin volunteers)
Job description
Job responsibilities
The duties and responsibilities listed below are not intended to be exhaustive, but are set out to indicate the duties undertaken by a volunteer subject to which role you undertake. The range of activities will also be dependent upon the placement.
Volunteers are required to adopt a flexible approach to meet the needs of service requirements.
Helping to serve meals for patients as appropriate under the guidance and supervision of clinical staff.
Making drinks for visitors, including the day area, and staff and wash/tidy away any used crockery/cutlery used.
Supporting clinics / wards with temperature checking and providing directions to appointments, and ward areas.
To sit alongside/alone with patients at mealtimes by chatting and encouraging them to eat and drink, ensuring food and drink is within easy reach and accessible to the patient.
Undertake patient surveys in a ward environment to understand the experiences of a patient.
Actively looking for anyone who may be lost across the hospital and may need help.
Visiting/chatting/reading to patients who may not have visitors.
Helping the hostess to serve meals and deliver snacks to patients.
Keeping patient bed areas tidy.
Collecting medications from pharmacy.
Ensuring the continued well-being and comfort of patients whilst they are awaiting transport and giving assistance to and from transport where necessary.
Collecting/delivering messages or small items to and from departments always following a request from a member of staff, ensuring items are placed in a sealed carrier.
Providing a courtesy service meet and greet around external premises.
Ensuring that information racks and notice boards are tidy.
Acting as a buddy for new volunteers.
Collecting and delivering Notes/Swabs/Equipment from Wards and/or departments.
Driving patient buggy around site with passengers.
Provide Admin support (Admin volunteers)
Person Specification
Qualifications
Essential
- No specific qualifications are required for this role, although any relevant qualifications should be detailed on the application.
Person Specification
Qualifications
Essential
- No specific qualifications are required for this role, although any relevant qualifications should be detailed on the application.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
