ED Receptionist

Kettering General Hospital NHS Foundation Trust

This job is now closed

Job summary

Come and join our busy and friendly team at KGH!

We have a vacancy for A&E Receptionist in our Accident and Emergency Department (ED)

We require a motivated individual to join the team providing comprehensive reception and administration services to the A&E Department

Not only is the efficient running of the reception and the clerical services integral to the patients' journey, it is often the patients and relatives first point of contact in the department.

If you have excellent communication and organisational skills, along with the ability to work on your own initiative and cope under pressure with the ability to organise workload are essential criteria for the post, then we look forward to hearing from you.

An administrative background is desirable and a basic knowledge of computer skills are necessary although full training on the Trust's Patient Administration System (PAS) will be given to the successful candidate.

The position will entail working a variety of shifts which will involve nights, early starts, evening and weekends, so a reliable and flexible approach is required. Flexibility to work additional shifts as and when required would be advantageous.

Main duties of the job

1. To undertake reception duties for the department including accurately booking patients into the electronic system and responding to enquiries ensuring confidentiality is maintained at all times.2. Adhere to local policies and procedures.3. Communicate in the appropriate manner with members of the public and staff, taking into account any communication difficulties ie. hard of hearing, non-English speaking Nationals.

4. Answering telephone enquiries and transferring calls within department or other departments.5. Maintain the alphabetical filing system.6. Ensure all patient referrals are processed efficiently7. Deal tactfully, sensitively and with empathy with all patients and relatives attending the department.8. Work as part of a team within the Emergency Department.9. To attend training courses as required by the departmental manager.10. The postholder will be required to book transport home under the direction of the doctor or nurse in charge of the patient or by the nurse-in-charge. The postholder is required to keep the nurse-in-charge informed of all transport booking arrangements made.11. Use of computer systems where appropriate, including establishing a database, e-mail system,the Internet and intranet and other office systems.

Please read full JD and PS for all duties

About us

Kettering General Hospital NHS Foundation Trust is one of the largest employers in the area and we are on an exciting journey.Our mission is to provide safe, compassionate, and clinically excellent patient care, by being an outstanding employer for our people. We have entered into a Group Model with neighbouring Northampton General Hospital and have become University Hospitals of Northamptonshire.

Our Excellence Values:

Compassion

Respect

Integrity

Courageous

Accountable

Date posted

18 May 2022

Pay scheme

Agenda for change

Band

Band 2

Salary

£18,870 to £19,918 a year per annum

Contract

Permanent

Working pattern

Full-time, Part-time

Reference number

264-4048461-MED-A

Job locations

Kettering General Hospital

Rothwell Road

Kettering

NN16 8UZ

Job description

Job responsibilities

For further information on the advertised role, please refer to the job description located under the Supporting Documents heading. The full person specification can be accessed under the Shortlisting Criteria section of the document.

Job description

Job responsibilities

Person Specification

Good Standard of Education

Essential

Good Standard of Education

Experience

Essential

Experience of Team Working
Knowledge of Administrative procedures
Knowledge of GPDR

Desirable

Previous reception experience
Knowledge of Medway
Demonstrable experience of working in a busy environment

Skills

Essential

Demonstrate ability to use own initiative
Able to work under pressure
Able to communicate effectively with colleagues, service users and their families

Desirable

use judgement to escalate concerns and/or problem solve as needed

Person Specification

Good Standard of Education

Essential

Good Standard of Education

Experience

Essential

Experience of Team Working
Knowledge of Administrative procedures
Knowledge of GPDR

Desirable

Previous reception experience
Knowledge of Medway
Demonstrable experience of working in a busy environment

Skills

Essential

Demonstrate ability to use own initiative
Able to work under pressure
Able to communicate effectively with colleagues, service users and their families

Desirable

use judgement to escalate concerns and/or problem solve as needed

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information