Job summary
An exciting, full-time post has arisen within the Cumbria Psychiatric Liaison Team working within the West Cumberland Hospital. The post holder will have experience of working in similar work environment and previous secretarial experience is essential due to the demands of the role.
The post holder will be working alongside a team of Administrators, Administration Manager, Team Managers and Clinical Managers with allocated duties to support the administration function for this team. A good knowledge of Microsoft packages and typing qualifications are essential for this role.
This role is based at West Cumberland Hospital and will involve covering some weekend working on a monthly rota.
Main duties of the job
Key skills:
Secretarial experience working within a team.
Experience in a customer / patient and service user focused environment
Excellent communication and Interpersonal Skills
A good understanding of the RiO system (not essential as training given to those who have not worked on this system before)
A good knowledge of Microsoft word/office packages and typing qualifications
Good verbal and written communication skills
Medical/clinical minute taking skills, as attending MDT meetings and updating RIO and action plans on a screen is a required part of the role.
Ability to be self-directed, motivated and be able to contribute positively within a team
Well organised and structured
The post holder will be expected to demonstrate flexibility in the role
The post holder will be able to demonstrate the ability to deal with possible exposure to occasionally distressing or highly emotional circumstances and will be expected to ensure they participate on all relevant training courses appropriate to the role.
About us
We aim to attract and retain a diverse, talented and committed workforce, who are caring and compassionate, and therefore able to meet the demands of the modern NHS now and in the future. In return we can offer a dynamic working environment in which to build a career.
The post holder will be able to demonstrate the ability to deal with possible exposure to occasionally distressing or highly emotional circumstances and will be expected to ensure they participate on all relevant training courses appropriate to the role.
NHS Employees identified as at risk of compulsory redundancy and those eligible for the NENC Re-Deployment careers hub will receive prior consideration.
Job description
Job responsibilities
This is a very busy service, and the role holder will carry out several varied tasks including being the first point of contact for acute hospital staff, and professionals from other teams and so a professional friendly manner is vital. This role is part of a wider team of administrators which support the multi-disciplinary clinical teams, and duties will include monitoring of a generic inbox, typing letters, maintaining an electronic patient record system (Rio), attending and minuting various team meetings as well as other general office duties.
A high level of organisation and excellent communication skills, both written and verbal, along with extensive working experience of the Microsoft suite are required.
Please find attached job description for full details.
Advertising date: 29th January 2026
Closing date: 12th February 2026
We welcome your application.
Job description
Job responsibilities
This is a very busy service, and the role holder will carry out several varied tasks including being the first point of contact for acute hospital staff, and professionals from other teams and so a professional friendly manner is vital. This role is part of a wider team of administrators which support the multi-disciplinary clinical teams, and duties will include monitoring of a generic inbox, typing letters, maintaining an electronic patient record system (Rio), attending and minuting various team meetings as well as other general office duties.
A high level of organisation and excellent communication skills, both written and verbal, along with extensive working experience of the Microsoft suite are required.
Please find attached job description for full details.
Advertising date: 29th January 2026
Closing date: 12th February 2026
We welcome your application.
Person Specification
Education and Qualification
Essential
- General level of education in Maths and English to O-Level/GCSE or equivalent
- Word-processing skills at Level 3 (OCR/RSA Level 3 or equivalent qualification and/or demonstrable relevant experience) eg; NVQ Level 3 Level 3 in Business Administration (or equivalent)
- Audio Typing qualification or demonstrable equivalent experience
- NVQ Level 3 in Business Admin
Desirable
- Medical Secretary Diplomas/Certificates
Knowledge and Experience
Essential
- Previous secretarial/clerical experience
- Good working knowledge of Microsoft Office Applications
- Ability to uphold confidentiality at all times
- Ability to maintain and update patient information systems eg RiO
Desirable
- Knowledge of NHS policies and procedures
- Knowledge of medical/clinical terminology
Skills and Competences
Essential
- Excellent communiation and interpersonal skills, both verbal and written
- Excellent organisational and planning skills
- Minute taking
Desirable
- Evidence of aptitude in a similar role
Role Specific Requirements
Essential
- Flexible attitude to cope with fluctuating workloads
Personal Characteristics
Essential
- Discrete in handling confidential and sensitive information
Additional Requirements
Essential
- Must be able to meet the mobility requirements of the post, in providing cover for other teams as and when agreed
Person Specification
Education and Qualification
Essential
- General level of education in Maths and English to O-Level/GCSE or equivalent
- Word-processing skills at Level 3 (OCR/RSA Level 3 or equivalent qualification and/or demonstrable relevant experience) eg; NVQ Level 3 Level 3 in Business Administration (or equivalent)
- Audio Typing qualification or demonstrable equivalent experience
- NVQ Level 3 in Business Admin
Desirable
- Medical Secretary Diplomas/Certificates
Knowledge and Experience
Essential
- Previous secretarial/clerical experience
- Good working knowledge of Microsoft Office Applications
- Ability to uphold confidentiality at all times
- Ability to maintain and update patient information systems eg RiO
Desirable
- Knowledge of NHS policies and procedures
- Knowledge of medical/clinical terminology
Skills and Competences
Essential
- Excellent communiation and interpersonal skills, both verbal and written
- Excellent organisational and planning skills
- Minute taking
Desirable
- Evidence of aptitude in a similar role
Role Specific Requirements
Essential
- Flexible attitude to cope with fluctuating workloads
Personal Characteristics
Essential
- Discrete in handling confidential and sensitive information
Additional Requirements
Essential
- Must be able to meet the mobility requirements of the post, in providing cover for other teams as and when agreed
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
