Clinical Support Assistant

Job summary

We have an exciting opportunity for a enthusiastic and committed band 3 clinical Support Worker to join our dynamic team within CNTW Psychiatric Liaison Team based at Northumbria Specialist Emergency Care Hospital.

This permanent position is suited to someone with a background in the care of service users with a wide range of mental health diagnosis who are keen to work in a busy and supportive environment, with a good working knowledge of RIO.

The successful candidate will be joining a team with well-established links with the acute trusts, community and will be expected to contribute to the ongoing development of the service.

The successful candidate will be expected to work 8am until 18:00, including rostered weekends and bank holidays.

We have a fantastic Clinical Reference Group for all CNTW Liaison Teams with biweekly teaching, dedicated Consultant Psychiatrist for adult pathway, Nurse Consultant, psychology, pharmacy and Clinical Leadership team.

The service operates 24/7 and there is an expectation that the successful person will work shifts/bank holidays/nightshifts.

Main duties of the job

The role is predominantly Office based duties that support our band 6 clinicians, however there are opportunities to have clinical contact with patients who are receiving care and treatment from the psychiatric liaison team, such as reviews, attending reviews with band 6 clinical staff.

• Answering and responding to phone calls such as telephone referrals, support clinical caseload by adding referrals, clinical appointments, where clinical advice is required work with the qualified staff.

• Manage phone calls whereby clinical advice is not required.

• PLT work within National waiting times and require all referral information received to be added to RIO via a referral proforma and correct waiting time identified from the referral source.

• Support liaison data by collecting data.

• Manage the PLT clinic diary adding appointments for pending assessments and reviews.

• Add tasks to team clinic diary on behalf of B6 assessors.

• Add appointments to individual RIO diaries as requested by clinical staff.

• Add planned follow up appointments to planned clinic on RIO and alert service user of appointment date and time where required.

• Contributing to Patient and carer feedback by Supporting people who access our service to have an opportunity to feedback via the Your voice system, either face to face or phone contact.

• Inputting information to Your Voice system and to contribute to YOU said WE did poster.

About us

We aim to attract and retain a diverse, talented and committed workforce, who are caring and compassionate, and therefore able to meet the demands of the modern NHS now and in the future. In return we can offer a dynamic working environment in which to build a career. We have access to the acute site facilities including a GYM and health and wellbeing hub.

NHS Employees identified as at risk of compulsory redundancy and those eligible for the NENC Re-Deployment careers hub will receive prior consideration.

Employer details

Employer name

Cumbria, Northumberland, Tyne and wear (CNTW) NHS Foundation Trust

Address

Northumbria Specialist Emergency Care Hospital

Northumbrian Way

Cramlington

NE23 6NZ

Employer's website

https://www.cntw.nhs.uk/careers/ (Opens in a new tab)

---

Employer details

Employer name

Cumbria, Northumberland, Tyne and wear (CNTW) NHS Foundation Trust

Address

Northumbria Specialist Emergency Care Hospital

Northumbrian Way

Cramlington

NE23 6NZ

Employer's website

https://www.cntw.nhs.uk/careers/ (Opens in a new tab)

---