Cumbria, Northumberland, Tyne and wear (CNTW) NHS Foundation Trust

Administration Officer

The closing date is 07 October 2025

Job summary

An exciting opportunity has arisen for an individual to join the Secure Care Forensic Community Administrative Team within the Specialist Care CBU.

This role involves working alongside a small team of administrators providing admin support to the Forensic Community (FCS), the Criminal Justice Liaison Diversion (CJLD) team and the CNTW & NPS Offender PD Consultation & Community Intervention Service.

Internal applicants only.

Main duties of the job

The post holder will provide a proactive, comprehensive administrative service to the clinical teams and must be able to demonstrate proven 12 months experience of the following that are a requirement for this post:

Key administrative skills:

Excellent organisational, communication, and interpersonal skills
Ability to work under pressure and use initiative
Attention to detail and a high standard of written communication
Proficiency in Microsoft Office applications
Previous administrative or secretarial experience, including minute-taking experience, preferably in a healthcare setting and including typing live during discussions
Fast, accurate advanced typing/keyboard skills (audio-typing skills and experience is also desirable)
Confidence in using electronic patient record systems (e.g. RiO - though training will be provided)

About us

We aim to attract and retain a diverse, talented and committed workforce, who are caring and compassionate, and therefore able to meet the demands of the modern NHS now and in the future. In return we can offer a dynamic working environment in which to build a career.

Date posted

23 September 2025

Pay scheme

Agenda for change

Band

Band 3

Salary

£24,937 to £26,598 a year per annum

Contract

Permanent

Working pattern

Full-time

Reference number

263-SCG25-127-AD

Job locations

St Nicholas Hospital

Gosforth

Newcastle Upon Tyne

NE3 3XT

Job description

Job responsibilities

Duties include:

Minute taking at clinical meetings i.e. Care Co-ordination Reviews, clinical team meetings and leadership meetings
Working from a shared central inbox
Typing letters, compiling reports and completing referral forms
Diary management including room allocations
Ordering stock and supplies
Reception and relational/environmental security duties supporting staff, patients and visitors

The post holder will be expected to be:

Self-directed, motivated and be able to contribute positively within a team
Well organised and structured
Demonstrate flexibility in the role

The post holder must facilitate excellent customer service and be confident in dealing with service users face to face as well as on the telephone.

The role will be a varied, with no two days the same and we require the post holder to use own their initiative, work under pressure, keep to strict deadlines and have excellent organisational, interpersonal and communication skills.

The post holder will report directly to the Administration Manager but work closely with the Clinical Team on a day to day basis.

Please find attached job description for full details.

Advertising date : 23rd September 2025

Closing date : 7th October 2025

We welcome your application.

Please note - this vacancy may close early once a suitable number of applications are received.

Job description

Job responsibilities

Duties include:

Minute taking at clinical meetings i.e. Care Co-ordination Reviews, clinical team meetings and leadership meetings
Working from a shared central inbox
Typing letters, compiling reports and completing referral forms
Diary management including room allocations
Ordering stock and supplies
Reception and relational/environmental security duties supporting staff, patients and visitors

The post holder will be expected to be:

Self-directed, motivated and be able to contribute positively within a team
Well organised and structured
Demonstrate flexibility in the role

The post holder must facilitate excellent customer service and be confident in dealing with service users face to face as well as on the telephone.

The post holder will report directly to the Administration Manager but work closely with the Clinical Team on a day to day basis.

Please find attached job description for full details.

Advertising date : 23rd September 2025

Closing date : 7th October 2025

We welcome your application.

Please note - this vacancy may close early once a suitable number of applications are received.

Person Specification

Education and Qualification

Essential

Word-processing skills at Level 3 (OCR/RSA Level 3 or equivalent qualification and/or demonstrable relevant experience) eg; NVQ Level 3 Level 3 in Business Administration (or equivalent)
General level of education to O-Level/ GCSE or equivalent
Experience in Administration/Secretarial post

Knowledge and Experience

Essential

Knowledge of NHS Policies and Procedures
Working knowledge of Microsoft applications, including e-mail communication
Ability to maintain and update Patient Information Systems e.g. RiO
Good working knowledge of office procedures
Previous secretarial/clerical experience
Ability to uphold confidentiality at all times
Able to prioritise and plan own workload

Skills and Competencies

Essential

Excellent communication and interpersonal skills, both verbal and written
Note-taking skills
Good organisational and planning skills

Person Specification

Education and Qualification

Essential

Word-processing skills at Level 3 (OCR/RSA Level 3 or equivalent qualification and/or demonstrable relevant experience) eg; NVQ Level 3 Level 3 in Business Administration (or equivalent)
General level of education to O-Level/ GCSE or equivalent
Experience in Administration/Secretarial post

Knowledge and Experience

Essential

Knowledge of NHS Policies and Procedures
Working knowledge of Microsoft applications, including e-mail communication
Ability to maintain and update Patient Information Systems e.g. RiO
Good working knowledge of office procedures
Previous secretarial/clerical experience
Ability to uphold confidentiality at all times
Able to prioritise and plan own workload

Skills and Competencies

Essential

Excellent communication and interpersonal skills, both verbal and written
Note-taking skills
Good organisational and planning skills

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.