Cumbria, Northumberland, Tyne and wear (CNTW) NHS Foundation Trust

Administration Officer

The closing date is 02 October 2025

Apply for this job

Job summary

Applications are invited from suitably qualified and experienced candidates for the role of Administration Officer to support two Secure Wards within Secure Care Services at Northgate Park, Morpeth.

Main duties of the job

The post-holder will be part of a team of admin which supports the multi-disciplinary clinical teams. The post holder must facilitate excellent customer service and be confident in dealing with service users face to face as well as on the telephone and carry out duties as assigned to them by the Administration Manager or Ward Manager to ensure a comprehensive, high quality administrative service to the Clinical team at all times. A proven high level of organisational and excellent communication skills, both written and verbal, along with extensive experience of Microsoft packages are required. The post holder will be able to demonstrate the ability to deal with possible exposure to highly distressing or highly emotional circumstances and will be expected to participate on all relevant training courses appropriate to the role. The post will be based within a ward environment.

About us

We aim to attract and retain a diverse, talented and committed workforce, who are caring and compassionate, and therefore able to meet the demands of the modern NHS now and in the future. In return we can offer a dynamic working environment in which to build a career.

Details

Date posted

18 September 2025

Pay scheme

Agenda for change

Band

Band 3

Salary

£24,937 to £26,598 a year per annum

Contract

Permanent

Working pattern

Full-time

Reference number

263-SCG25-126-AD

Job locations

Northgate Park Hospital

Morpeth

NE61 3BP


Job description

Job responsibilities

Please find attached job description for full details.

Advertising date : 18th September 2025

Closing date : 2nd October 2025

We welcome your application.

Please note this vacancy may close earlier than the above date - should enough applicants apply.

Job description

Job responsibilities

Please find attached job description for full details.

Advertising date : 18th September 2025

Closing date : 2nd October 2025

We welcome your application.

Please note this vacancy may close earlier than the above date - should enough applicants apply.

Person Specification

Education and Qualification

Essential

  • Word-processing skills at Level 3 (OCR/RSA Level 3 or equivalent qualification and/or demonstrable relevant experience) eg; NVQ Level 3 Level 3 in Business Administration (or equivalent)
  • Audio Typing qualification or demonstrable equivalent experience
  • General level of education to O-Level/ GCSE or equivalent

Desirable

  • NVQ Level 3 Level 3 in Customer Care (or equivalent)

Knowledge and Experience

Essential

  • Knowledge of NHS Policies and Procedures
  • Working knowledge of Microsoft applications, including e-mail communication
  • Ability to maintain and update Patient Information Systems e.g. RiO
  • Good working knowledge of office procedures
  • Previous secretarial/clerical experience
  • Ability to uphold confidentiality at all times
  • Able to prioritise and plan own workload

Desirable

  • Experience in processing CPA, Mental Health Act and Safeguarding documentation
  • Experience using stock ordering systems and petty cash systems
  • Experience of working with medical records filing systems

Skills and Competencies

Essential

  • Excellent communication and interpersonal skills, both verbal and written
  • Minute-taking skills
  • Good organisational and planning skills

Desirable

  • Shorthand skills

Role/Team specific requirements

Essential

  • Flexible attitude to cope with fluctuating workloads and the occasional requirement to cover other areas in cases of staff absence

Additional Requirements

Essential

  • Previous experience of working within a ward environment
Person Specification

Education and Qualification

Essential

  • Word-processing skills at Level 3 (OCR/RSA Level 3 or equivalent qualification and/or demonstrable relevant experience) eg; NVQ Level 3 Level 3 in Business Administration (or equivalent)
  • Audio Typing qualification or demonstrable equivalent experience
  • General level of education to O-Level/ GCSE or equivalent

Desirable

  • NVQ Level 3 Level 3 in Customer Care (or equivalent)

Knowledge and Experience

Essential

  • Knowledge of NHS Policies and Procedures
  • Working knowledge of Microsoft applications, including e-mail communication
  • Ability to maintain and update Patient Information Systems e.g. RiO
  • Good working knowledge of office procedures
  • Previous secretarial/clerical experience
  • Ability to uphold confidentiality at all times
  • Able to prioritise and plan own workload

Desirable

  • Experience in processing CPA, Mental Health Act and Safeguarding documentation
  • Experience using stock ordering systems and petty cash systems
  • Experience of working with medical records filing systems

Skills and Competencies

Essential

  • Excellent communication and interpersonal skills, both verbal and written
  • Minute-taking skills
  • Good organisational and planning skills

Desirable

  • Shorthand skills

Role/Team specific requirements

Essential

  • Flexible attitude to cope with fluctuating workloads and the occasional requirement to cover other areas in cases of staff absence

Additional Requirements

Essential

  • Previous experience of working within a ward environment

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Cumbria, Northumberland, Tyne and wear (CNTW) NHS Foundation Trust

Address

Northgate Park Hospital

Morpeth

NE61 3BP


Employer's website

https://www.cntw.nhs.uk/careers/ (Opens in a new tab)

Employer details

Employer name

Cumbria, Northumberland, Tyne and wear (CNTW) NHS Foundation Trust

Address

Northgate Park Hospital

Morpeth

NE61 3BP


Employer's website

https://www.cntw.nhs.uk/careers/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Administration Manager

Sarah Proudlock

Sarah.proudlock@cntw.nhs.uk

07762479295

Details

Date posted

18 September 2025

Pay scheme

Agenda for change

Band

Band 3

Salary

£24,937 to £26,598 a year per annum

Contract

Permanent

Working pattern

Full-time

Reference number

263-SCG25-126-AD

Job locations

Northgate Park Hospital

Morpeth

NE61 3BP


Supporting documents

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