Cumbria, Northumberland, Tyne and wear (CNTW) NHS Foundation Trust

Administration Officer

The closing date is 02 October 2025

Job summary

Applications are invited from suitably qualified and experienced admin candidates to join our busy administration team. We currently have a vacancy for a full time Band 3 Administration Officer

This is a very busy service and the successful post holder will be a member of the admin team to support the multi-disciplinary clinical team to provide a comprehensive, high quality administrative service at all times.

The post holder must facilitate excellent customer service and be confident in dealing with service users face to face as well as on the telephone. You will undertake a variety of admin duties as assigned by the PWC/Administration Manager/Team Manager.

Main duties of the job

Candidates must be able to demonstrate proven recent 12 month experience in the following administration skills that are required for this post:

Experience in a customer / patient focused environment
Experience in Administration/Secretarial post
Excellent communication and interpersonal Skills
Fast, accurate typing/keyboard skills,
Minute taking experience
Diary Management
A good understanding of inputting data to a database system
A good working knowledge of Microsoft word/excel/office packages
Good verbal and written communication skills
Ability to be self-directed, motivated and be able to contribute positively within a team
Well organised and structured
The post holder will be expected to demonstrate flexibility in the role in order to meet the needs of the service
The post holder must be able to demonstrate the ability to deal with possible exposure to highly distressing or highly emotional circumstances and will be expected to participate on all relevant training courses appropriate to the role.
You should currently hold the required level of qualifications, as outlined in the Essential Criteria of the Personal Specification otherwise you may not be shortlisted

About us

We aim to attract and retain a diverse, talented and committed workforce, who are caring and compassionate, and therefore able to meet the demands of the modern NHS now and in the future. In return we can offer a dynamic working environment in which to build a career.

Date posted

18 September 2025

Pay scheme

Agenda for change

Band

Band 3

Salary

£24,937 to £26,598 a year per annum

Contract

Permanent

Working pattern

Full-time

Reference number

263-CCG25-324-HN

Job locations

Palmers hospital

Wear Street

Jarrow

NE32 3UX

Job description

Job responsibilities

Please find attached job description for full details.

Advertising date : 18th September2025

Closing date : 2nd October 2025

We welcome your application.

Please note this vacancy may close earlier than the date above, should enough applications be received.

Job description

Job responsibilities

Please find attached job description for full details.

Advertising date : 18th September2025

Closing date : 2nd October 2025

We welcome your application.

Please note this vacancy may close earlier than the date above, should enough applications be received.

Person Specification

Education and Qualification

Essential

NVQ Level 3 or QCF Level 3 in Business Administration (or equivalent)
Audio Typing qualification or demonstrable equivalent experience
General level of education to O-Level/ GCSE or equivalent

Desirable

NVQ Level 3 Level 3 in Customer Care (or equivalent)

Knowledge and Experience

Essential

Knowledge of NHS Policies and Procedures
Working knowledge of Microsoft applications, including e-mail communication
Ability to maintain and update Patient Information Systems e.g. RiO
Good working knowledge of office procedures
Previous secretarial/clerical experience
Ability to uphold confidentiality at all times
Able to prioritise and plan own workload

Desirable

Experience in processing CPA, Mental Health Act and Safeguarding documentation
Experience using stock ordering systems and petty cash systems
Experience of working with medical records filing systems

Skills and Competencies

Essential

Excellent communication and interpersonal skills, both verbal and written
Minute-taking skills
Good organisational and planning skills

Desirable

Shorthand skills

Role/Team specific requirements

Essential

Flexible attitude to cope with fluctuating workloads and the occasional requirement to cover other areas in cases of staff absence

Personal Characteristics

Essential

Discrete in handling confidential and sensitive information

Additional Requirements

Essential

Must be able to meet the mobility requirements of the post, in providing cover for other teams as and when agreed

Person Specification

Education and Qualification

Essential

NVQ Level 3 or QCF Level 3 in Business Administration (or equivalent)
Audio Typing qualification or demonstrable equivalent experience
General level of education to O-Level/ GCSE or equivalent

Desirable

NVQ Level 3 Level 3 in Customer Care (or equivalent)

Knowledge and Experience

Essential

Knowledge of NHS Policies and Procedures
Working knowledge of Microsoft applications, including e-mail communication
Ability to maintain and update Patient Information Systems e.g. RiO
Good working knowledge of office procedures
Previous secretarial/clerical experience
Ability to uphold confidentiality at all times
Able to prioritise and plan own workload

Desirable

Experience in processing CPA, Mental Health Act and Safeguarding documentation
Experience using stock ordering systems and petty cash systems
Experience of working with medical records filing systems

Skills and Competencies

Essential

Excellent communication and interpersonal skills, both verbal and written
Minute-taking skills
Good organisational and planning skills

Desirable

Shorthand skills

Role/Team specific requirements

Essential

Flexible attitude to cope with fluctuating workloads and the occasional requirement to cover other areas in cases of staff absence

Personal Characteristics

Essential

Discrete in handling confidential and sensitive information

Additional Requirements

Essential

Must be able to meet the mobility requirements of the post, in providing cover for other teams as and when agreed

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Cumbria, Northumberland, Tyne and wear (CNTW) NHS Foundation Trust

Address

Palmers hospital

Wear Street

Jarrow

NE32 3UX

Employer's website

https://www.cntw.nhs.uk/careers/ (Opens in a new tab)

Employer details

Employer name

Cumbria, Northumberland, Tyne and wear (CNTW) NHS Foundation Trust

Address

Palmers hospital

Wear Street

Jarrow

NE32 3UX

Employer's website

https://www.cntw.nhs.uk/careers/ (Opens in a new tab)