Cumbria, Northumberland, Tyne and wear (CNTW) NHS Foundation Trust

Disclosures Processor - Administration Officer

The closing date is 16 September 2025

Job summary

A unique and exciting opportunity has arisen to join the Disclosures Team based at St Nicholas Hospital in Newcastle upon Tyne as a Band 3 Disclosures Officer. This is a permanent full-time position (37.5 hours a week).

Applications are invited from a suitably qualified and experienced person to join our busy Team. The post holder must have relevant Data Protection Act experience, experience of working as a member of a very busy admin team, be flexible and friendly in their demeanour, hold a high standard of IT skills and knowledge and usage of RiO.

Main duties of the job

The post holder will be required to acknowledge receipt of requests, collate the required information, identify third party information and/or any contentious information, liaise with the appropriate healthcare professionals and requestor and prepare the records for disclosure including any redaction of information as directed by the appropriate healthcare professional. In addition to facilitating the disclosure process, the post holder will provide support to Trust employees of all levels, service users, careers, and external organisations regarding queries around confidentiality and information sharing.

The post holder will also provide cross cover as needed to the Records Department.

It is essential that the post holder demonstrates an eye for detail, has excellent interpersonal skills and practical administrative experience.

About us

We aim to attract and retain a diverse, talented and committed workforce, who are caring and compassionate, and therefore able to meet the demands of the modern NHS now and in the future. In return we can offer a dynamic working environment in which to build a career.

Date posted

02 September 2025

Pay scheme

Agenda for change

Band

Band 3

Salary

£24,937 to £26,598 a year per annum

Contract

Permanent

Working pattern

Full-time

Reference number

263-SS25-068-AD

Job locations

St Nicholas Hospital

Newcastle upon Tyne

NE3 3XT

Job description

Job responsibilities

Please find attached job description for full details.

Advertising date : 2nd September 2025

Closing date : 16th September 2025

We welcome your application.

Job description

Job responsibilities

Please find attached job description for full details.

Advertising date : 2nd September 2025

Closing date : 16th September 2025

We welcome your application.

Person Specification

Qualifications and Education

Essential

Background in Administration, Business, Law, Health or Social Work or 2 years in an office environment
RSA II or equivalent
NVQ Level 3 in administration or equivalent experience

Experience and Knowledge

Essential

Experience of working in the NHS environment
Knowledge of the DPA, GDPR, AHR, FOIA

Desirable

Experience of multi agency/professional working
Experience of working of the RiO information system, Safeguard, PDT, NTWPI and Health Records

Skills and Abilities

Essential

Excellent interpersonal and diplomacy skills
Excellent presentation skills both written and verbal
Information technology skills including email, internet, spreadsheets, database
Communication & Organisational skills

Personal Attributes

Essential

Ability to work under pressure and meet tight deadlines
Proven credibility to achieve and maintain quality relationships with consumers internal and external
Highly motivated and enthusiastic
Willing to learn and constantly updated knowledge base
Understanding of sensitivity of this work
Confidentiality
Good team worker

Person Specification

Qualifications and Education

Essential

Background in Administration, Business, Law, Health or Social Work or 2 years in an office environment
RSA II or equivalent
NVQ Level 3 in administration or equivalent experience

Experience and Knowledge

Essential

Experience of working in the NHS environment
Knowledge of the DPA, GDPR, AHR, FOIA

Desirable

Experience of multi agency/professional working
Experience of working of the RiO information system, Safeguard, PDT, NTWPI and Health Records

Skills and Abilities

Essential

Excellent interpersonal and diplomacy skills
Excellent presentation skills both written and verbal
Information technology skills including email, internet, spreadsheets, database
Communication & Organisational skills

Personal Attributes

Essential

Ability to work under pressure and meet tight deadlines
Proven credibility to achieve and maintain quality relationships with consumers internal and external
Highly motivated and enthusiastic
Willing to learn and constantly updated knowledge base
Understanding of sensitivity of this work
Confidentiality
Good team worker

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.