Job summary
An new exciting opportunity has arisen for a suitably qualified and experienced individual to join the North Tyneside Community Treatment Team as Team Secretary/ Administration Officer based at Oxford Centre.
The post holder will support the Access Team and provide secretarial cover to the Consultants to provide an effective and responsive admin service.
This is a full time permanent role, 37.5hrs per week, working Monday to Friday inclusive.
Main duties of the job
You will undertake a variety of admin duties as assigned by the Admin Team Lead and Admin Manager/Consultants/Clinical Managers.
The post holder must facilitate excellent customer service and be confident in dealing with service users face to face as well as on the telephone.
Candidates must be able to demonstrate proven 12 month experience in the following administration skills that are required for this post.
- Experience in a customer/patient focused environment
- Experience in Administration/Secretarial post
- A good understanding of inputting data to a database system (RIO)
- A good working knowledge ofMicrosoft applications, including e-mail communication
- Fast, accurate typing/keyboard skills
- Diary management
- Working from shared inbox
- Note/minute taking skills and experience of typing live into Rio
- Excellent verbal and written communication skills
- Ability to be self-directed, motivated and be able to contribute positively within a team
- Well organised and structured
- Use own initiative, work under pressure and keep to strict deadlines
- Ability to be self-directed, motivated and be able to contribute positively within a team
- The post holder will be expected to demonstrate flexibility in the role in order to meet the needs of the service.
- The post holder will be able to demonstrate the ability to deal with possible exposure to highly distressing or highly emotional circumstances.
About us
We aim to attract and retain a diverse, talented and committed workforce, who are caring and compassionate, and therefore able to meet the demands of the modern NHS now and in the future. In return we can offer a dynamic working environment in which to build a career.
Job description
Job responsibilities
Please find attached job description for full details.
Advertising date : 1st September2025
Closing date : 8th September2025
We welcome pre-application queries and site visits.
Please note - this vacancy may close early once a suitable number of applications are received.
Job description
Job responsibilities
Please find attached job description for full details.
Advertising date : 1st September2025
Closing date : 8th September2025
We welcome pre-application queries and site visits.
Please note - this vacancy may close early once a suitable number of applications are received.
Person Specification
Education and Qualification
Essential
- General level of education to O-Level/ GCSE or equivalent
- Word-processing skills at Level 3 (OCR/RSA Level 3 or equivalent qualification and/or demonstrable relevant experience) eg; NVQ Level 3 Level 3 in Business Administration (or equivalent)
Desirable
- NVQ/QCF Level 3 Customer Care
- Audio Typing qualification or demonstrable equivalent experience
Knowledge and Experience
Essential
- Knowledge of NHS Policies and Procedures
- Working knowledge of Microsoft applications, including e-mail communication
- Ability to maintain and update Patient Information Systems e.g. RiO
- Good working knowledge of office procedures
- Previous secretarial/clerical experience
- Ability to uphold confidentiality at all times
- Able to prioritise and plan own workload
Desirable
- Experience using stock ordering systems and petty cash systems
- Experience of working with medical records filing systems
Skills and Competencies
Essential
- Excellent communication and interpersonal skills, both verbal and written
- Note-taking skills
- Good organisational and planning skills
Personal Characteristics
Essential
- Discrete in handling confidential and sensitive information
Role/Team specific requirements
Essential
- Flexible attitude to cope with fluctuating workloads and the occasional requirement to cover other areas in cases of staff absence
Additional requirements
Essential
- Must be able to meet the mobility requirements of the post, in providing cover for other teams as and when agreed
Person Specification
Education and Qualification
Essential
- General level of education to O-Level/ GCSE or equivalent
- Word-processing skills at Level 3 (OCR/RSA Level 3 or equivalent qualification and/or demonstrable relevant experience) eg; NVQ Level 3 Level 3 in Business Administration (or equivalent)
Desirable
- NVQ/QCF Level 3 Customer Care
- Audio Typing qualification or demonstrable equivalent experience
Knowledge and Experience
Essential
- Knowledge of NHS Policies and Procedures
- Working knowledge of Microsoft applications, including e-mail communication
- Ability to maintain and update Patient Information Systems e.g. RiO
- Good working knowledge of office procedures
- Previous secretarial/clerical experience
- Ability to uphold confidentiality at all times
- Able to prioritise and plan own workload
Desirable
- Experience using stock ordering systems and petty cash systems
- Experience of working with medical records filing systems
Skills and Competencies
Essential
- Excellent communication and interpersonal skills, both verbal and written
- Note-taking skills
- Good organisational and planning skills
Personal Characteristics
Essential
- Discrete in handling confidential and sensitive information
Role/Team specific requirements
Essential
- Flexible attitude to cope with fluctuating workloads and the occasional requirement to cover other areas in cases of staff absence
Additional requirements
Essential
- Must be able to meet the mobility requirements of the post, in providing cover for other teams as and when agreed
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
