Job summary
An exciting opportunity has arisen for a Band 3 Admin Officer to join our the Initial Response Team based at Wearmouth View, Monkwearmouth Hospital.
The successful post holder will be a member of the admin team to support the multi-disciplinary clinical team to provide a comprehensive, high quality administrative service at all times.
The post holder must facilitate excellent customer service and be confident in dealing with service users over the telephone. You will undertake a variety of admin duties as assigned to you.
Internal applicants only.
Main duties of the job
Applicants must be able to demonstrate proven recent (12 months) experience of the following:
experience in a customer / patient focussed environment
verbal and written communication skills
worked in a secretarial/ administrative position
advanced keyboard skills
working knowledge of Microsoft packages
minute taking/note taking
data inputting
- Daily duties will include liaising with Community Treatment Teams and opening referrals.
- Ensuring SMS texts are sent to service users prior to appointments.
About us
We aim to attract and retain a diverse, talented and committed workforce, who are caring and compassionate, and therefore able to meet the demands of the modern NHS now and in the future. In return we can offer a dynamic working environment in which to build a career.
Job description
Job responsibilities
- Experience in a customer Service role via Telephone
- Experience in Administration/Secretarial post
- Excellent communication and interpersonal Skills
- Fast, accurate typing/keyboard skills,
- Minute taking experience
- Diary Management
- A good understanding of inputting data to a database system
- A good working knowledge of Microsoft word/excel/office packages
- Good verbal and written communication skill
Please find attached job description for full details.
Advertising date : 28th August 2025
Closing date : 11th September 2025
We welcome your application.
Please note - this vacancy may close early once a suitable number of applications are received.
Job description
Job responsibilities
- Experience in a customer Service role via Telephone
- Experience in Administration/Secretarial post
- Excellent communication and interpersonal Skills
- Fast, accurate typing/keyboard skills,
- Minute taking experience
- Diary Management
- A good understanding of inputting data to a database system
- A good working knowledge of Microsoft word/excel/office packages
- Good verbal and written communication skill
Please find attached job description for full details.
Advertising date : 28th August 2025
Closing date : 11th September 2025
We welcome your application.
Please note - this vacancy may close early once a suitable number of applications are received.
Person Specification
Education and Qualification
Essential
- Word-processing skills at Level 3 (OCR/RSA Level 3 or equivalent qualification and/or demonstrable relevant experience) eg; NVQ Level 3 Level 3 in Business Administration (or equivalent)
- General level of education to O-Level/ GCSE or equivalent
- Experience in Administration/Secretarial post
Knowledge and Experience
Essential
- Knowledge of NHS Policies and Procedures
- Working knowledge of Microsoft applications, including e-mail communication
- Ability to maintain and update Patient Information Systems e.g. RiO
- Good working knowledge of office procedures
- Previous secretarial/clerical experience
- Ability to uphold confidentiality at all times
- Able to prioritise and plan own workload
Skills and Competencies
Essential
- Excellent communication and interpersonal skills, both verbal and written
- Note-taking skills
- Good organisational and planning skills
Person Specification
Education and Qualification
Essential
- Word-processing skills at Level 3 (OCR/RSA Level 3 or equivalent qualification and/or demonstrable relevant experience) eg; NVQ Level 3 Level 3 in Business Administration (or equivalent)
- General level of education to O-Level/ GCSE or equivalent
- Experience in Administration/Secretarial post
Knowledge and Experience
Essential
- Knowledge of NHS Policies and Procedures
- Working knowledge of Microsoft applications, including e-mail communication
- Ability to maintain and update Patient Information Systems e.g. RiO
- Good working knowledge of office procedures
- Previous secretarial/clerical experience
- Ability to uphold confidentiality at all times
- Able to prioritise and plan own workload
Skills and Competencies
Essential
- Excellent communication and interpersonal skills, both verbal and written
- Note-taking skills
- Good organisational and planning skills
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
