Cumbria, Northumberland, Tyne and wear (CNTW) NHS Foundation Trust

Administration Officer

The closing date is 04 September 2025

Job summary

An exciting opportunity has arisen for an experienced administration officer to join our 111 IRS Hub Team based at Barton Centre, Hopewood Park, Ryhope, Sunderland.

The 111 IRS team take calls from people of all ages including children and people with neurodevelopmental needs. Members of the public can call for themselves, or for someone else.

This is a bustling 111 Hub Service which operates 24 hours a day over 7 days a week providing access to urgent mental health support service. This at times can be overwhelmingly busy typical of call centre setting and the post holder will provide a comprehensive, high quality secretarial/administrative service at all times. You will undertake a variety of tasks assigned by the clinic manager and administration team lead.

Main duties of the job

Applicants must be able to demonstrate proven recent (12 months) experience of the following:

experience in a customer / patient focussed environment

verbal and written communication skills

worked in a secretarial/ administrative position

advanced keyboard skills

working knowledge of Microsoft packages

minute taking / typing live during discussions

data inputting

Daily duties will include liaising with Community Treatment Teams and uploading referrals.
Ensuring SMS texts are sent to service users
Sending out telephone triages to GP Surgeries
Typing up minutes from supervisions

About us

We aim to attract and retain a diverse, talented and committed workforce, who are caring and compassionate, and therefore able to meet the demands of the modern NHS now and in the future. In return we can offer a dynamic working environment in which to build a career.

Date posted

21 August 2025

Pay scheme

Agenda for change

Band

Band 3

Salary

£24,937 to £26,598 a year per annum

Contract

Permanent

Working pattern

Full-time

Reference number

263-CCG25-295-AD

Job locations

Hopewood Park Hospital

Barton Centre, Ryhope

Sunderland

SR2 0NB

Job description

Job responsibilities

Please find attached job description for full details.

Advertising date : 21st August 2025

Closing date : 4th September 2025

We welcome your application.

Please note - this vacancy may close early once a suitable number of applications are received.

Job description

Job responsibilities

Please find attached job description for full details.

Advertising date : 21st August 2025

Closing date : 4th September 2025

We welcome your application.

Please note - this vacancy may close early once a suitable number of applications are received.

Person Specification

Education and Qualification

Essential

Word-processing skills at Level 3 (OCR/RSA Level 3 or equivalent qualification and/or demonstrable relevant experience) eg; NVQ Level 3 Level 3 in Business Administration (or equivalent)
Audio Typing qualification or demonstrable equivalent experience
General level of education to O-Level/ GCSE or equivalent

Knowledge and Experience

Essential

Knowledge of NHS Policies and Procedures
Working knowledge of Microsoft applications, including e-mail communication
Ability to maintain and update Patient Information Systems e.g. RiO
Good working knowledge of office procedures
Previous secretarial/clerical experience
Ability to uphold confidentiality at all times
Able to prioritise and plan own workload

Skills and Competencies

Essential

Excellent communication and interpersonal skills, both verbal and written
Note-taking skills
Good organisational and planning skills

Person Specification

Education and Qualification

Essential

Word-processing skills at Level 3 (OCR/RSA Level 3 or equivalent qualification and/or demonstrable relevant experience) eg; NVQ Level 3 Level 3 in Business Administration (or equivalent)
Audio Typing qualification or demonstrable equivalent experience
General level of education to O-Level/ GCSE or equivalent

Knowledge and Experience

Essential

Knowledge of NHS Policies and Procedures
Working knowledge of Microsoft applications, including e-mail communication
Ability to maintain and update Patient Information Systems e.g. RiO
Good working knowledge of office procedures
Previous secretarial/clerical experience
Ability to uphold confidentiality at all times
Able to prioritise and plan own workload

Skills and Competencies

Essential

Excellent communication and interpersonal skills, both verbal and written
Note-taking skills
Good organisational and planning skills

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.