Cumbria, Northumberland, Tyne and wear (CNTW) NHS Foundation Trust

Administration Officer

The closing date is 01 September 2025

Job summary

An exciting opportunity has arisen within our Northumberland Children and Young Peoples Service (CYPS) based at St Georges Park, Morpeth. The successful post holder will be a member of the admin team to support the multi-disciplinary clinical team to provide a comprehensive, high quality administrative service at all times.

Northumberland CYPS consists of 5 outreach bases throughout Northumberland.

The Pathways within the Service are Mental Health & Learning Disability, and Neurodevelopmental. The post holder will work closely with the Admin Team Lead, Pathway Co-ordinators, wider admin team and clinical staff on a day to day basis.

The post is part time, predominantly 0900-1700hrs, but the post holder will be expected to demonstrate flexibility in role in order to meet the needs of the service 08:00 to 20:00 which at times include travel to provide cover at other bases in Alnwick, Hexham, Blyth, Morpeth.

You will be required to work on a rota or as and when needed into late clinics in any of our bases. These shifts will be planned fairly with all staff members with expenses paid for any travel from your substantive base to meet service need.

Main duties of the job

You will undertake a variety of admin duties as assigned by the Admin Team Lead/Pathways Coordinators/ Admin Manager and Clinical Managers.

The post holder must facilitate excellent customer service and be confident in dealing with service users face to face as well as on the telephone.

Candidates must be able to demonstrate proven 12 month experience in the following administration skills that are required for this post.

Experience in a customer/patient focused environment
Experience in Administration/Secretarial post
A good understanding of inputting data to a database system (RIO)
A good working knowledge ofMicrosoft applications, including e-mail communication
Fast, accurate typing/keyboard skills,
Note/minute taking skills and experience
Excellent verbal and written communication skills
Ability to be self-directed, motivated and be able to contribute positively within a team
Well organised and structured
Use own initiative, work under pressure and keep to strict deadlines
Ability to be self-directed, motivated and be able to contribute positively within a team
The post holder will be expected to demonstrate flexibility in the role in order to meet the needs of the service.
The post holder will be able to demonstrate the ability to deal with possible exposure to highly distressing or highly emotional circumstances and will be expected to ensure they participate on all relevant training courses appropriate to the role.

About us

We aim to attract and retain a diverse, talented and committed workforce, who are caring and compassionate, and therefore able to meet the demands of the modern NHS now and in the future. In return we can offer a dynamic working environment in which to build a career.

Date posted

07 August 2025

Pay scheme

Agenda for change

Band

Band 3

Salary

£24,937 to £26,598 a year pro rata per annum

Contract

Permanent

Working pattern

Part-time

Reference number

263-CCG25-277-HN

Job locations

St Georges Park Hospital

Morpeth

NE61 2NU

Job description

Job responsibilities

Please find attached job description for full details.

Advertising date : 7th August 2025

Closing date : 1st September 2025

We welcome your application.

Please note - this vacancy may close early once a suitable number of applications are received.

Job description

Job responsibilities

Please find attached job description for full details.

Advertising date : 7th August 2025

Closing date : 1st September 2025

We welcome your application.

Please note - this vacancy may close early once a suitable number of applications are received.

Person Specification

Education and Qualification

Essential

General level of education to O-Level/ GCSE or equivalent
Word-processing skills at Level 3 (OCR/RSA Level 3 or equivalent qualification and/or demonstrable relevant experience) eg; NVQ Level 3 Level 3 in Business Administration (or equivalent)

Desirable

NVQ/QCF Level 3 Customer Care
Audio Typing qualification or demonstrable equivalent experience

Knowledge and Experience

Essential

Knowledge of NHS Policies and Procedures
Working knowledge of Microsoft applications, including e-mail communication
Ability to maintain and update Patient Information Systems e.g. RiO
Good working knowledge of office procedures
Previous secretarial/clerical experience
Ability to uphold confidentiality at all times
Able to prioritise and plan own workload

Desirable

Experience using stock ordering systems and petty cash systems
Experience of working with medical records filing systems

Skills and Competencies

Essential

Excellent communication and interpersonal skills, both verbal and written
Note-taking skills
Good organisational and planning skills

Role/Team specific requirements

Essential

Flexible attitude to cope with fluctuating workloads and the occasional requirement to cover other areas in cases of staff absence

Person Specification

Education and Qualification

Essential

General level of education to O-Level/ GCSE or equivalent
Word-processing skills at Level 3 (OCR/RSA Level 3 or equivalent qualification and/or demonstrable relevant experience) eg; NVQ Level 3 Level 3 in Business Administration (or equivalent)

Desirable

NVQ/QCF Level 3 Customer Care
Audio Typing qualification or demonstrable equivalent experience

Knowledge and Experience

Essential

Knowledge of NHS Policies and Procedures
Working knowledge of Microsoft applications, including e-mail communication
Ability to maintain and update Patient Information Systems e.g. RiO
Good working knowledge of office procedures
Previous secretarial/clerical experience
Ability to uphold confidentiality at all times
Able to prioritise and plan own workload

Desirable

Experience using stock ordering systems and petty cash systems
Experience of working with medical records filing systems

Skills and Competencies

Essential

Excellent communication and interpersonal skills, both verbal and written
Note-taking skills
Good organisational and planning skills

Role/Team specific requirements

Essential

Flexible attitude to cope with fluctuating workloads and the occasional requirement to cover other areas in cases of staff absence

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.