Job summary
Applications are invited from suitably qualified and experienced administrationcandidates to join our busy administration team. We currently have the following part time vacancies for Band 3 Administration Officers in the Department of Psychology based at Bensham Hospital, Fontwell Drive, Gateshead NE8 4YL.
1 x 22.5hrs (working Wednesday to Friday inclusive)
1 x 30hrs (working Tuesday to Friday inclusive)
This is a very busy service and the successful post holders will be members of the admin team to support the multi-disciplinary clinical team to provide a comprehensive, high quality administrative service at all times.
The post holders must facilitate excellent customer service and be confident in dealing with service users face to face as well as on the telephone. You will undertake a variety of admin duties as assigned by the Administration Team Lead/Administration Manager/Consultant Clinical Psychologists.
Main duties of the job
Candidates must be able to demonstrate recent proven 12 month experience in the following administration skills that are required for this post:
- Experience in a customer / patient focused environment
- Experience in Administration/Secretarial post
- Excellent communication and interpersonal Skills
- Fast, accurate typing/keyboard skills,
- Minute taking experience
- Diary Management
- A good understanding of inputting data to a database system
- A good working knowledge of Microsoft word/excel/office packages
- Good verbal and written communication skills
- Ability to be self-directed, motivated and be able to contribute positively within a team
- Well organised and structured
- The post holder will be expected to demonstrate flexibility in the role in order to meet the needs of the service
- The post holder must be able to demonstrate the ability to deal with possible exposure to highly distressing or highly emotional circumstances and will be expected to participate on all relevant training courses appropriate to the role.
- You should currently hold the required level of qualifications, as outlined in the Essential Criteria of the Personal Specification otherwise you will not be shortlisted
About us
We aim to attract and retain a diverse, talented and committed workforce, who are caring and compassionate, and therefore able to meet the demands of the modern NHS now and in the future. In return we can offer a dynamic working environment in which to build a career.
Job description
Job responsibilities
Please find attached job description for full details.
Advertising date : 5th June 2025
Closing date : 19th June 2025
We welcome your application.
Please note - this vacancy will close once a sufficient number of applications are received.
Job description
Job responsibilities
Please find attached job description for full details.
Advertising date : 5th June 2025
Closing date : 19th June 2025
We welcome your application.
Please note - this vacancy will close once a sufficient number of applications are received.
Person Specification
Education and Qualification
Essential
- NVQ Level 3 or QCF Level 3 in Business Administration (or equivalent)
- Audio Typing qualification or demonstrable equivalent experience
- General level of education to O-Level/ GCSE or equivalent
Desirable
- NVQ Level 3 Level 3 in Customer Care (or equivalent)
Knowledge and Experience
Essential
- Knowledge of NHS Policies and Procedures
- Working knowledge of Microsoft applications, including e-mail communication
- Ability to maintain and update Patient Information Systems e.g. RiO
- Good working knowledge of office procedures
- Previous secretarial/clerical experience
- Ability to uphold confidentiality at all times
- Able to prioritise and plan own workload
Desirable
- Experience in processing CPA, Mental Health Act and Safeguarding documentation
- Experience using stock ordering systems and petty cash systems
- Experience of working with medical records filing systems
Skills and Competencies
Essential
- Excellent communication and interpersonal skills, both verbal and written
- Minute-taking skills
- Good organisational and planning skills
Desirable
Role/Team specific requirements
Essential
- Flexible attitude to cope with fluctuating workloads and the occasional requirement to cover other areas in cases of staff absence
Personal Characteristics
Essential
- Discrete in handling confidential and sensitive information
Additional Requirements
Essential
- Must be able to meet the mobility requirements of the post, in providing cover for other teams as and when agreed
Person Specification
Education and Qualification
Essential
- NVQ Level 3 or QCF Level 3 in Business Administration (or equivalent)
- Audio Typing qualification or demonstrable equivalent experience
- General level of education to O-Level/ GCSE or equivalent
Desirable
- NVQ Level 3 Level 3 in Customer Care (or equivalent)
Knowledge and Experience
Essential
- Knowledge of NHS Policies and Procedures
- Working knowledge of Microsoft applications, including e-mail communication
- Ability to maintain and update Patient Information Systems e.g. RiO
- Good working knowledge of office procedures
- Previous secretarial/clerical experience
- Ability to uphold confidentiality at all times
- Able to prioritise and plan own workload
Desirable
- Experience in processing CPA, Mental Health Act and Safeguarding documentation
- Experience using stock ordering systems and petty cash systems
- Experience of working with medical records filing systems
Skills and Competencies
Essential
- Excellent communication and interpersonal skills, both verbal and written
- Minute-taking skills
- Good organisational and planning skills
Desirable
Role/Team specific requirements
Essential
- Flexible attitude to cope with fluctuating workloads and the occasional requirement to cover other areas in cases of staff absence
Personal Characteristics
Essential
- Discrete in handling confidential and sensitive information
Additional Requirements
Essential
- Must be able to meet the mobility requirements of the post, in providing cover for other teams as and when agreed
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
