Job summary
Would you like to be part of a team that works well together, always there to help each other? Would you like to work in a Trust rated outstanding from CQC?
If you answered yes, we would love to hear from you - come and join our team.
We are looking to recruit a part time (22.5 hours per week) Band 3 Administration Officer to join the Gender Dysphoria Service based at Benfield House on the Walkergate Park Hospital site in Newcastle upon Tyne.
The Northern Region Gender Dysphoria Service is a service for people who are seeking to explore their gender identity or reduce discomfort caused by a discrepancy between their assigned sex and their gender identity. This includes people who want to change physical aspects of their gender as well as those who do not.
Main duties of the job
The successful candidate will be:
- Non-judgmental, used to working to a high degree of confidentiality and sensitivity.
- Confident, motivated and enthusiastic.
- Well-organised and structured.
- Able to be self-directed, motivated and contribute positively within a team.
Skilled and experienced with:
- Experience of working in a secretarial or administrator role.
- Fast, accurate typing and note-taking skills is essential.
- Excellent interpersonal communication skills, both written and verbal.
- A good understanding of the RiO patient information system would be beneficial, however training will be provided.
- Good working knowledge of Microsoft Office packages.
- An awareness of transgender issues and gender diversity is desirable.
Day-to-day duties will include:
- The provision of named admin support and diary management to identified members of the medical and clinical team.
- Audio typing/formatting assessments, letters and medical reports from central inbox.
- Preparation and taking notes of meetings.
- Dealing with high volumes of phone calls and e-mails, the content of which can sometimes be of a challenging nature.
- Processing confidential patient information within the RiO electronic system.
- Handling petty cash in line with Trust policies.
- Face to face contact with service users by way of occasional Reception cover.
About us
We aim to attract and retain a diverse, talented and committed workforce, who are caring and compassionate, and therefore able to meet the demands of the modern NHS now and in the future. In return we can offer a dynamic working environment in which to build a career, excellent staff benefits including discounts and services, car leasing scheme and an excellent pension contribution.
Job description
Job responsibilities
Please find attached job description for full details.
Advertising date : 1st May 2025
Closing date : 15th May 2025
We welcome your application.
Job description
Job responsibilities
Please find attached job description for full details.
Advertising date : 1st May 2025
Closing date : 15th May 2025
We welcome your application.
Person Specification
Experience
Essential
- Experienced of using Microsoft Packages
- Recent (2 years) secretarial or clerical experience
- Evidence experience and understanding of working in an area with confidential and sensitive material.
- Dealing with high volume calls
- Audio typing skills and experience
- Experience of using patient information systems (e.g. RiO)
Skills and Knowledge
Essential
- Excellent interpersonal skills, both written and verbal
- Note taking skills
- Evidence of independent working
- An awareness of transgender issues and gender diversity
Qualifications
Essential
- General level of education including a pass in Maths and English
- NVQ Level 3 in either Business Admin or Customer Care or relevant proven experience
- Word-processing skills at Level 3 (OCR/RSA Level 3 (or the equivalent) qualification(s) in a relevant subject, plus relevant experience)
Person Specification
Experience
Essential
- Experienced of using Microsoft Packages
- Recent (2 years) secretarial or clerical experience
- Evidence experience and understanding of working in an area with confidential and sensitive material.
- Dealing with high volume calls
- Audio typing skills and experience
- Experience of using patient information systems (e.g. RiO)
Skills and Knowledge
Essential
- Excellent interpersonal skills, both written and verbal
- Note taking skills
- Evidence of independent working
- An awareness of transgender issues and gender diversity
Qualifications
Essential
- General level of education including a pass in Maths and English
- NVQ Level 3 in either Business Admin or Customer Care or relevant proven experience
- Word-processing skills at Level 3 (OCR/RSA Level 3 (or the equivalent) qualification(s) in a relevant subject, plus relevant experience)
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
