Job summary
Applications are invited from qualified and experienced administration candidates to join our busy administration teams. We currently have a vacancy for a full time Band 2 Administration Assistant with theGateshead Community Treatment Team, Lobley Hill Clinic, Gateshead, NE11 0AL. (Postholder will be required at times to be based at Dryden Road Clinic, 136 Dryden Road, Gateshead NE9 5BY and at Keegan Court, Grassbanks,Gateshead,NE10 8DX)
This is a very busy service and the successful post holder will be a member of the admin team to support the multi-disciplinary clinical team to provide a comprehensive, high quality administrative service at all times. The post holder must facilitate excellent customer service and be confident in dealing with service users face to face as well as on the telephone.
Main duties of the job
Candidates must have proven recent 12 month experience of the following:
- Experience in working in a customer / patient focused environment (face to face/telephone/reception)
- Excellent communication and interpersonal skills
- Database inputting
- Electronic filing systems
- Microsoft word/excel/powerpoint/office packages including email
- Fast, accurate typing/keyboard skills
- Typing letters
- Good verbal and written communication skills
- Ability to be self-directed, motivated and be able to contribute positively within a team
- Well organised and structured
- Ability to change tasks at short notice
- Reliable and punctual
- The post holder will be expected to demonstrate flexibility in the role
The post holder will be able to demonstrate the ability to deal with possible exposure to highly distressing or highly emotional circumstances and will be expected to participate on all relevant training courses appropriate to the role.
You should currently hold the required level of qualifications, as outlined in the Essential Criteria of the Personal Specification. If you do not meet this criteria you will not be shortlisted.
About us
We aim to attract and retain a diverse, talented and committed workforce, who are caring and compassionate, and therefore able to meet the demands of the modern NHS now and in the future. In return we can offer a dynamic working environment in which to build a career.
Job description
Job responsibilities
Please find attached job description for full details.
Advertising date : 22nd April 2025
Closing date : 29th April 2025
We welcome your application.
Job description
Job responsibilities
Please find attached job description for full details.
Advertising date : 22nd April 2025
Closing date : 29th April 2025
We welcome your application.
Person Specification
Qualifications and Training
Essential
- OCR/RSA Level 2 Typing/Word processing qualification (or equivalent) and/or relevant demonstrable experience
- Good general level of education to O-Level/ GCSE or equivalent in English Language
- NVQ in Business Administration (or equivalent)
Desirable
- NVQ Level 2 in Customer Care (or equivalent)
Skills and Knowledge
Essential
- Working knowledge of Microsoft applications, including Outlook, Word, Excel and Power Point
- Able to input data accurately and efficiently
- Good communication and interpersonal skills, both verbal and written
- Demonstrates good Customer Care Skills
- Good organisational and planning skills using own initiative
Desirable
- Knowledge of working in an NHS environment
Experience
Essential
- Experience of working in an administration role
- Ability to uphold confidentiality at all times
- Able to prioritise and plan own workload
Desirable
- Experience of working in an NHS/healthcare setting
- Experience using stock
- Experience of working with paper-based and electronic filing systems
Person Specification
Qualifications and Training
Essential
- OCR/RSA Level 2 Typing/Word processing qualification (or equivalent) and/or relevant demonstrable experience
- Good general level of education to O-Level/ GCSE or equivalent in English Language
- NVQ in Business Administration (or equivalent)
Desirable
- NVQ Level 2 in Customer Care (or equivalent)
Skills and Knowledge
Essential
- Working knowledge of Microsoft applications, including Outlook, Word, Excel and Power Point
- Able to input data accurately and efficiently
- Good communication and interpersonal skills, both verbal and written
- Demonstrates good Customer Care Skills
- Good organisational and planning skills using own initiative
Desirable
- Knowledge of working in an NHS environment
Experience
Essential
- Experience of working in an administration role
- Ability to uphold confidentiality at all times
- Able to prioritise and plan own workload
Desirable
- Experience of working in an NHS/healthcare setting
- Experience using stock
- Experience of working with paper-based and electronic filing systems
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details
Employer name
Cumbria, Northumberland, Tyne and wear (CNTW) NHS Foundation Trust
Address
Lobley Hill Clinic (please see advert as travel to other locations req)
Lobley Hill Road
Gateshead
NE11 0AL
Employer's website
https://www.cntw.nhs.uk/careers/ (Opens in a new tab)
