Administration Assistant

Cumbria, Northumberland, Tyne and wear (CNTW) NHS Foundation Trust

The closing date is 15 April 2025

Job summary

A vacancy has arisen to work within Children and Young People's Services as a receptionist in our Park Lane Clinic, Workington.

The post holders will provide a proactive, comprehensive administration and reception service which will include welcoming young people and families/carers to the clinic, handling telephone enquiries, actioning email requests, data entry, dealing with incoming /outgoing post and other general office duties. A high level of organisation and communication skills, both written and verbal, are required along with good IT skills. Experience in a similar role would be an advantage. This position offers excellent opportunities to develop your administrative skills within the NHS.

Main duties of the job

The post holder will be working alongside a team of Administrators, Administration Team Lead, Team Managers and Clinical Managers with allocated duties to support the administration function for this team. A good knowledge of Microsoft packages and typing qualifications are essential for this role.

Key skills:
- Excellent communication and interpersonal Skills
- Accurate typing/keyboard skills
- A good understanding of the RIO system (not essential as training given to those who have not worked on this system before)
- A good knowledge of Microsoft word/office packages
- Good verbal and written communication skills
- Ability to be self-directed, motivated and be able to contribute positively within a team
- Well organised and structured
- The post holder will be expected to demonstrate flexibility in the role

The post holder will also undertake additional duties as directed by the Admin Team Lead.

About us

We aim to attract and retain a diverse, talented and committed workforce, who are caring and compassionate, and therefore able to meet the demands of the modern NHS now and in the future. In return we can offer a dynamic working environment in which to build a career.

Date posted

01 April 2025

Pay scheme

Agenda for change

Band

Band 2

Salary

£24,169 a year per annum

Contract

Fixed term

Duration

12 months

Working pattern

Full-time

Reference number

263-CCG25-136-JW

Job locations

Park Lane Clinic

Park Lane

Workington

CA14 2RR

Job description

Job responsibilities

The ideal candidate should have excellent communication, customer service and organisational skills, as well as a working knowledge of office procedures including IT skills.

You should currently hold the required level of qualifications, as outlined in the Essential Criteria of the Personal Specification. If you do not meet this criteria you may not be shortlisted.

The post is full time, 37.5hrs per week Monday to Friday.

Please find attached job description for full details.

Advertising date : 1st April 2025

Closing date : 15th April 2025

We welcome your application.

Job description

Job responsibilities

The ideal candidate should have excellent communication, customer service and organisational skills, as well as a working knowledge of office procedures including IT skills.

You should currently hold the required level of qualifications, as outlined in the Essential Criteria of the Personal Specification. If you do not meet this criteria you may not be shortlisted.

The post is full time, 37.5hrs per week Monday to Friday.

Please find attached job description for full details.

Advertising date : 1st April 2025

Closing date : 15th April 2025

We welcome your application.

Person Specification

Education and Qualifications

Essential

General Level of Education to O-Level/GCSE or equivalent
Word-processing skills at level 2 (OCR/RSA Level 2 or the equivalent)

Desirable

NVQ Level 2 or QCF level 2 in Customer Service (or equivalent)
NVQ Level 2 or QCF Level 2 in Business Administration (or equivalent)

Knowledge and Experience

Essential

Excellent communication and interpersonal skills
Working knowledge of Microsoft Office applications, including use of email
Ability to maintain and update Patient information systems (e.g. RiO)

Desirable

Knowledge of NHS policies and procedures
Recent experience of working in an NHS or similar environment

Skills and Competencies

Essential

Excellent communication and interpersonal skills, both written and verbal
Good Organisational and planning skills
Ability to uphold confidentiality at all times
Flexible attitude to cope with fluctuating workload

Desirable

Note taking skills
Experience and understanding of working in an area with confidential and sensitive material

Person Specification

Education and Qualifications

Essential

General Level of Education to O-Level/GCSE or equivalent
Word-processing skills at level 2 (OCR/RSA Level 2 or the equivalent)

Desirable

NVQ Level 2 or QCF level 2 in Customer Service (or equivalent)
NVQ Level 2 or QCF Level 2 in Business Administration (or equivalent)

Knowledge and Experience

Essential

Excellent communication and interpersonal skills
Working knowledge of Microsoft Office applications, including use of email
Ability to maintain and update Patient information systems (e.g. RiO)

Desirable

Knowledge of NHS policies and procedures
Recent experience of working in an NHS or similar environment

Skills and Competencies

Essential

Excellent communication and interpersonal skills, both written and verbal
Good Organisational and planning skills
Ability to uphold confidentiality at all times
Flexible attitude to cope with fluctuating workload

Desirable

Note taking skills
Experience and understanding of working in an area with confidential and sensitive material

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information