Job summary
An exciting opportunity has arisen for highly motivated and enthusiastic individuals who are looking to become an integral part of the new 111 Mental Health Crisis Hub which will be based within the Initial Response Service (IRS), Hopewood Park Hospital, Sunderland.
The Urgent Triage Clinician (band 6) is an innovative role within the 111 Mental Health Crisis Hub, working closely with the Crisis Resolution and Home Treatment teams (CRHT) to support the urgent triage function for any service users for all 4 localities based in Cumbria, Northumberland and Tyne and Wear (CNTW) NHS Foundation Trust.
The successful candidate main responsibility will be to complete any urgent crisis triage referrals into the Hub, assessing and signposting the service user to the most appropriate pathway/service. An essential criteria to be successful within this role, candidates should have experience of working with services users with complex needs and also be able to support their carers, families and any other services involved in the service user's care and treatment.
The candidate will be expected to demonstrate enhanced clinical skills to support a robust triage whilst managing risks and act accordingly in response to any safeguarding concerns and within the competency framework aligned to CRHT's across CNTW. Previous experience working within CRHT, urgent/access services would be advantageous but not essential.
Main duties of the job
Undertake urgent telephone triages which require a clinician to assess the level of response urgency and to support referrals to the most appropriate service.
Within the telephone triage, the post holder will be required to use excellent communication skills to engage, risk assess and manage any identified clinical needs and associated risks, and act according to the immediate needs of the individual.
To provide clinical knowledge and guidance to support the call handler function for all the 111 mental calls into the service.
To liaise with the locality CRHT's at the point when a service user requires a face-to-face crisis assessment - ensuring that a robust handover is provided regarding the service user's clinical presentation, any associated risks and in line with response guidelines.
To act as an interface between service users/carers/families/professionals.
Although the post will predominately be to undertake the urgent triage function, there will be an expectation that the post holder will remain skilled by undertaking crisis assessments and/or home-based treatment interventions, by engaging in clinical supervision, live supervision, and participating in training opportunities/forums in line with the competency framework aligned to CRHT's.
The post covers 24 hours a day, 365 days a year. The post holder will be expected to be flexible in responding to the needs of the service.
About us
We aim to attract and retain a diverse, talented and committed workforce, who are caring and compassionate, and therefore able to meet the demands of the modern NHS now and in the future. In return we can offer a dynamic working environment in which to build a career.
Job description
Job responsibilities
Please find attached job description for full details.
Advertising date : 24th January 2025
Closing date : 13th February2025
We welcome your application.
Job description
Job responsibilities
Please find attached job description for full details.
Advertising date : 24th January 2025
Closing date : 13th February2025
We welcome your application.
Person Specification
Education and Qualification
Essential
- Professional Qualification and current Professional Registration as, a First Level Registered Nurse (RNMH, RMN, RNLD) or equivalent as an AHP, Social Worker or Clinical Psychologist
- Mentor Training.
- Evidence of post-registration training in clinical/ psychological interventions / skills relevant to the post.
- Proven track record of post registration clinical experience relevant to the post.
- Training in CPA (Care Programme Approach), Safeguarding, MAPPA (Multi Agency Panel for the Protection of Vulnerable Adults) and Child Protection.
- Up-to-date knowledge/experience of relevant legislation.
Knowledge and Experience
Essential
- 12 to 24 month band 5 qualified nurse experience dependent upon service need.
- Awareness and understanding of professional accountability, NMC standards and other local and national initiatives.
Skills and Competencies
Essential
- Proven ability to carry out and provide comprehensive written assessments of individuals with complex mental health needs.
- Risk Assessment and Risk Management / Safety Planning skills.
- Demonstrate an understanding of effective & appropriate treatment options including a range of evidence based clinical approaches as identified in N.I.C.E. Guidance).
- Demonstrate effective written and verbal communication skills
- Evidence of a high level of professional, organisational and leadership skills (self & others).
- Ability to adapt within a changing environment.
Person Specification
Education and Qualification
Essential
- Professional Qualification and current Professional Registration as, a First Level Registered Nurse (RNMH, RMN, RNLD) or equivalent as an AHP, Social Worker or Clinical Psychologist
- Mentor Training.
- Evidence of post-registration training in clinical/ psychological interventions / skills relevant to the post.
- Proven track record of post registration clinical experience relevant to the post.
- Training in CPA (Care Programme Approach), Safeguarding, MAPPA (Multi Agency Panel for the Protection of Vulnerable Adults) and Child Protection.
- Up-to-date knowledge/experience of relevant legislation.
Knowledge and Experience
Essential
- 12 to 24 month band 5 qualified nurse experience dependent upon service need.
- Awareness and understanding of professional accountability, NMC standards and other local and national initiatives.
Skills and Competencies
Essential
- Proven ability to carry out and provide comprehensive written assessments of individuals with complex mental health needs.
- Risk Assessment and Risk Management / Safety Planning skills.
- Demonstrate an understanding of effective & appropriate treatment options including a range of evidence based clinical approaches as identified in N.I.C.E. Guidance).
- Demonstrate effective written and verbal communication skills
- Evidence of a high level of professional, organisational and leadership skills (self & others).
- Ability to adapt within a changing environment.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
