Job summary
Would you like to be part of a team that works well together, always there to help each other?
Applications are invited from suitably qualified and experienced candidates for an Administrative Officer to work within our Talking Therapies Team based at Grange Park Clinic, Monkwearmouth Hospital.
The post holder will be part of the larger Admin Team dealing with incoming referrals via telephone, paper and on-line. You must have a good telephone manner and be prepared to communicate with mentally unwell patients at times taking personal information.
The ideal candidate should:
- have experience of working with Microsoft packages and electronic record systems
- have experience of diary management
- have excellent typing skills
- have excellent telephone manner
- have excellent customer care and communication skills
- a good working knowledge of office procedures
This post is full-time post Monday to Friday. 37.5 hours per week and is office based.
Main duties of the job
The post holder will work together with the wider Clinical Team and Senior Clinicians, as well as the extended Admin Team.
The post holder must have experience of general office duties such as, filing and scanning, Rio & IAPTUS experience would be an advantage but not essential as training will be given. The post holder will carry out duties assigned to them to ensure a comprehensive, high quality administration service.
The post holder must be confident dealing with service users, internal and external services both face to face and via telephone contact.
Working with members of the administration team, who are not based on the same site, you will be expected to provide cover during periods of absence.
The ideal candidate should demonstrate the ability to deal with exposure to highly distressing or emotional circumstances and will be expected to participate on all relevant training courses appropriate to the role.
You should hold the required level of qualifications outlined in the Essential Criteria of the Personal Specification in the job description. If you do not meet this criteria, you may not be shortlisted.
About us
We aim to attract and retain a diverse, talented and committed workforce, who are caring and compassionate, and therefore able to meet the demands of the modern NHS now and in the future. In return we can offer a dynamic working environment in which to build a career.
Job description
Job responsibilities
Please find attached job description for full details.
Advertising date : 19th November 2024
Closing date : 3rd December 2024
We welcome your application.
Please give us a ring if you would like to visit the service or have a chat about the post.
Job description
Job responsibilities
Please find attached job description for full details.
Advertising date : 19th November 2024
Closing date : 3rd December 2024
We welcome your application.
Please give us a ring if you would like to visit the service or have a chat about the post.
Person Specification
Education and Qualification
Essential
- Word-processing skills at Level 3 (OCR/RSA Level 3 or equivalent qualification and/or demonstrable relevant experience) eg; NVQ Level 3 Level 3 in Business Administration (or equivalent)
- General level of education to O-Level/ GCSE or equivalent, including English and Maths
Desirable
- NVQ Level 3 Level 3 in Customer Care (or equivalent)
Knowledge and Experience
Essential
- Knowledge of NHS Policies and Procedures
- Working knowledge of Microsoft applications, including e-mail communication
- Ability to maintain and update Patient Information Systems e.g. RiO & IAPTUS
- Good working knowledge of office procedures
- Previous secretarial/clerical experience
- Ability to uphold confidentiality at all times
- Able to prioritise and plan own workload
Desirable
- NVQ Level 3 or equivalent in Business Administration
- Experience of working within an office environment
- Minute taking/Note taking experience
Skills and Competencies
Essential
- Excellent communication and interpersonal skills, both verbal and written
- Note-taking (minutes) skills
- Good organisational and planning skills
- Good listening skills
Desirable
- Ability to deal with upsetting information
Role/Team specific requirements
Essential
- Flexible attitude to cope with fluctuating workloads and the occasional requirement to cover other areas in cases of staff absence
Personal Characteristics
Essential
- Discrete in handling confidential and sensitive information
Additional Requirements
Essential
- Must be able to meet the mobility requirements of the post, in providing cover for other teams as and when agreed
Person Specification
Education and Qualification
Essential
- Word-processing skills at Level 3 (OCR/RSA Level 3 or equivalent qualification and/or demonstrable relevant experience) eg; NVQ Level 3 Level 3 in Business Administration (or equivalent)
- General level of education to O-Level/ GCSE or equivalent, including English and Maths
Desirable
- NVQ Level 3 Level 3 in Customer Care (or equivalent)
Knowledge and Experience
Essential
- Knowledge of NHS Policies and Procedures
- Working knowledge of Microsoft applications, including e-mail communication
- Ability to maintain and update Patient Information Systems e.g. RiO & IAPTUS
- Good working knowledge of office procedures
- Previous secretarial/clerical experience
- Ability to uphold confidentiality at all times
- Able to prioritise and plan own workload
Desirable
- NVQ Level 3 or equivalent in Business Administration
- Experience of working within an office environment
- Minute taking/Note taking experience
Skills and Competencies
Essential
- Excellent communication and interpersonal skills, both verbal and written
- Note-taking (minutes) skills
- Good organisational and planning skills
- Good listening skills
Desirable
- Ability to deal with upsetting information
Role/Team specific requirements
Essential
- Flexible attitude to cope with fluctuating workloads and the occasional requirement to cover other areas in cases of staff absence
Personal Characteristics
Essential
- Discrete in handling confidential and sensitive information
Additional Requirements
Essential
- Must be able to meet the mobility requirements of the post, in providing cover for other teams as and when agreed
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
