Job summary
An opportunity has arisen for a Band 2 Administration Assistant to join our team in Central Inpatients.
As first point of contact for patients, visitors and staff, we are looking for an enthusiastic, committed, motivated individual with excellent communication skills to provide a front of house service in Hadrian Clinic.
Currently based at the Campus for Ageing & Vitality, Newcastle upon Tyne, the post is full-time, Monday to Friday, 9.00 a.m. - 5.00 p.m.
We have 5 wards based on the Campus, along with rehabilitation wards in Gateshead and on St Nicholas Hospital site. Our service provides inpatient care for adults and older adults who require hospital admission for assessment and treatment. Our rehabilitation wards support individuals with complex mental health needs requiring longer term support.
The successful post holder will be a member of our admin team who support the multi-disciplinary clinical teams to provide a comprehensive, high quality administrative service. The post holder must have proven administration experience including facilitating excellent customer service and be confident in dealing with service users face to face as well as on the telephone. You will undertake a variety of duties including telephone and reception duties, dealing with queries, updating our patient information system, sorting incoming/outgoing post, completing work from a shared inbox as well as other administration tasks under the direction of the Administration Team Lead.
Main duties of the job
Candidates must be able to demonstrate proven admin experience within the last 12 months. Working on the reception desk, the main duties of the role will include:
meeting and welcoming visitors to Hadrian Clinic
receiving telephone calls, answering queries or redirecting calls in a polite and helpful manner
issuing security equipment to staff
booking out pool cars
booking meeting rooms
organising transportation of specimens to other hospital sites
filing, scanning, photocopying, laminating
The post holder will also undertake additional duties such as ordering supplies, requesting repairs, sorting and distributing post. This list is not exhaustive.
About us
We aim to attract and retain a diverse, talented and committed workforce, who are caring and compassionate, and therefore able to meet the demands of the modern NHS now and in the future. In return we can offer a dynamic working environment in which to build a career.
Job description
Job responsibilities
Please refer to the attached generic job description outlining duties of an Administration Assistant.
You should have:
experience of dealing with the public / customer service experience
experience of working with Microsoft Office and other IT systems
good organisational skills and ability to multi-task
an understanding of confidentiality and apply the principles in every day working practice
the ability to deal with stressful and sensitive situations
Training on in-house systems will be provided.
You should currently hold the required level of qualifications, as outlined in the Essential Criteria of the Personal Specification. If you do not meet this criterion you may not be shortlisted.
We welcome your application. If you would like to find out more about the role, please give us a call.
Advertising date : 12th November 2024
Closing date : 26th November 2024
We welcome your application.
Job description
Job responsibilities
Please refer to the attached generic job description outlining duties of an Administration Assistant.
You should have:
experience of dealing with the public / customer service experience
experience of working with Microsoft Office and other IT systems
good organisational skills and ability to multi-task
an understanding of confidentiality and apply the principles in every day working practice
the ability to deal with stressful and sensitive situations
Training on in-house systems will be provided.
You should currently hold the required level of qualifications, as outlined in the Essential Criteria of the Personal Specification. If you do not meet this criterion you may not be shortlisted.
We welcome your application. If you would like to find out more about the role, please give us a call.
Advertising date : 12th November 2024
Closing date : 26th November 2024
We welcome your application.
Person Specification
Qualifications and Training
Essential
- OCR/RSA Level 2 Typing/Word processing qualification (or equivalent) and/or relevant demonstrable experience
- Good general level of education to O-Level/ GCSE or equivalent in English Language
- NVQ in Business Administration (or equivalent)
Desirable
- NVQ Level 2 in Customer Care (or equivalent)
Skills and Knowledge
Essential
- Working knowledge of Microsoft applications, including Outlook, Word, Excel and Power Point
- Able to input data accurately and efficiently
- Perform repetitive tasks whilst maintaining attention to detail
- Ability to maintain and update Patient Information Database(s)
- Good communication and interpersonal skills, both verbal and written
- Demonstrates good Customer Care Skills
- Good working knowledge of office procedures
- Good organisational and planning skills using own initiative
Desirable
- Knowledge of working in an NHS environment
Experience
Essential
- Experience of working in an administration role
- Ability to uphold confidentiality at all times
- Able to prioritise and plan own workload
Desirable
- Experience of working in an NHS/healthcare setting
- Experience using stock
- Experience of working with paper-based and electronic filing systems
Person Specification
Qualifications and Training
Essential
- OCR/RSA Level 2 Typing/Word processing qualification (or equivalent) and/or relevant demonstrable experience
- Good general level of education to O-Level/ GCSE or equivalent in English Language
- NVQ in Business Administration (or equivalent)
Desirable
- NVQ Level 2 in Customer Care (or equivalent)
Skills and Knowledge
Essential
- Working knowledge of Microsoft applications, including Outlook, Word, Excel and Power Point
- Able to input data accurately and efficiently
- Perform repetitive tasks whilst maintaining attention to detail
- Ability to maintain and update Patient Information Database(s)
- Good communication and interpersonal skills, both verbal and written
- Demonstrates good Customer Care Skills
- Good working knowledge of office procedures
- Good organisational and planning skills using own initiative
Desirable
- Knowledge of working in an NHS environment
Experience
Essential
- Experience of working in an administration role
- Ability to uphold confidentiality at all times
- Able to prioritise and plan own workload
Desirable
- Experience of working in an NHS/healthcare setting
- Experience using stock
- Experience of working with paper-based and electronic filing systems
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
