Administration Officer
Cumbria, Northumberland, Tyne and wear (CNTW) NHS Foundation Trust
The closing date is 26 November 2024
Job summary
An exciting opportunity has arisen for an individual to join the Secure Care Forensic Community Administrative Team within Secure Care Services.
This is a dual role that involves working alongside a small team of administrators providing admin support to the Forensic Community (FCS), whilst also providing a comprehensive service to the Forensic Outpatient Department, which operates 8am - 4pm, Monday - Friday. The role will also include some working into the Criminal Justice Liaison Diversion (CJLD) team and the CNTW & NPS Offender PD Consultation & Community Intervention Service.
The post holders will provide a proactive, comprehensive administrative service and must have proven experience of working in similar work environment.
Key administrative skills:
- Secretarial experience working within a team.
- Experience in a customer / patientand service user focused environment
- Excellent communication and interpersonal Skills - Reception duties
- A good understanding of the RIO system (not essential as training given to those who have not worked on this system before)
- A good knowledge of Microsoft word/office packages and typing qualifications
- Good verbal and written communication skills - dealing with patient queries
Main duties of the job
Duties include:
- Minute taking at clinical meetings i.e. Care Co-ordination Reviews, clinical team meetings
- Working from a shared central inbox
- Typing letters, compiling reports and completing referral forms
- Diary management including room allocations
- Reception and relational/environmental security duties supporting staff, patients and visitors
- Issuing and maintaining security equipment i.e. Key cards, SAS alarms, and using a variety of systems that are part of the security processes at the hospital. This is in line with Local Operational Procedures (LOP).
- Monitoring entry and exit to the building i.e visitors, service users, carers, items being brought into the unit, working closely with a variety of other staff.
- Checking equipment is operating as required i.e., radios, blick alarms etc.
- Coordinating the testing of radio frequency & function for the Site Response
- Completing security checklists with estates, facilities staff and external contractors i.e. equipment or tool count
- Escorting and chaperoning visitors & contractors
- Supporting with "lock down" in line with Trust Policy and Local Operational Procedures. This may include monitoring flow through the building, managing access and egress of the response team, first responders or the emergency services
- Working with the Forensic Community Service Team Manager to ensure qualities and standards are met within the Forensic Out-Patient Department
About us
We aim to attract and retain a diverse, talented and committed workforce, who are caring and compassionate, and therefore able to meet the demands of the modern NHS now and in the future. In return we can offer a dynamic working environment in which to build a career.
Date posted
12 November 2024
Pay scheme
Agenda for change
Band
Band 3
Salary
£24,071 to £25,674 a year pro rata per annum
Contract
Permanent
Working pattern
Part-time
Reference number
263-SCG24-109-MG-B
Job locations
St Nicholas Hospital
Jubilee Road
Newcastle upon Tyne
NE3 3XT
Employer details
Employer name
Cumbria, Northumberland, Tyne and wear (CNTW) NHS Foundation Trust
Address
St Nicholas Hospital
Jubilee Road
Newcastle upon Tyne
NE3 3XT
Employer's website
https://www.cntw.nhs.uk/careers/ (Opens in a new tab)
For questions about the job, contact:
