Job summary
CNTW Services Memory Matters Service at Carleton Clinic, Carlisle are looking to recruit a part time Administration Assistant, to work three days a week to join our team. The post holder will work in the admin office at Geltwood House, Carleton Clinic
This position is:
- Part-time (22.5 hours each week)
- Permanent
- Office based - Remote working cannot be considered
The purpose of this role is to provide front-facing duties and providing general administration tasks to the wider team, this will include taking minutes and covering reception duties as and when required.
The post holder will be supported and trained by experienced administrative staff and work closely with the Administration Manager.
The post holder will report directly to the Administration Manager, but will work closely with the wider administrative team in ensuring the day-to-day deliverables are met.
Please ensure you meet the criteria before applying.
To express an interest in this post please describe your suitability and skills in line with the enclosed B2 Admin Assistant job description.
The successful applicant would start as soon as operationally possible.
Main duties of the job
You will work alongside an experienced admin staff to learn the role and the post holder should have:
- Experience of providing reception duties
- Experience of call handling in a busy environment - It is critical that excellent customer service is delivered in person or over the telephone
- Good organisational skills
- Be able to prioritise a fluctuating workload
- Proven experience of working with Microsoft packages
- A working knowledge of electronic record systems
- Diary management skills
- To meet the mobility requirements for this role as outlined in the job description
- Desirable: A current driving license and access to a car
The post holder will work as part of a team of administrators and will work closely with a range of clinical staff from the service.
Please note we reserve the right to close the application window earlier if sufficient applications are received. As this role is front-facing remote working opportunities cannot be considered.
For further information or an informal discussion please contact Lynne.Vincent@cntw.nhs.uk
About us
We aim to attract and retain a diverse, talented and committed workforce, who are caring and compassionate, and therefore able to meet the demands of the modern NHS now and in the future. In return we can offer a dynamic working environment in which to build a career.
Job description
Job responsibilities
Please find attached job description for full details.
Advertising date : 9th October 2024
Closing date : 16th October 2024
We welcome your application
Job description
Job responsibilities
Please find attached job description for full details.
Advertising date : 9th October 2024
Closing date : 16th October 2024
We welcome your application
Person Specification
Qualification
Essential
- Good general level of education up to Level 1 standard in English Language and Maths.
- Intermediate (Level 2) Typing/Word processing qualification and/or relevant demonstrable experience e.g. 12 months experience.
Desirable
- NVQ Level 2 in Business Administration.
- NVQ Level 2 in Customer Service.
- Working towards Level 2 standard in Maths and English.
Skills and Knowledge
Essential
- Working knowledge of Microsoft applications including Outlook, Word, Excel and Power Point.
- Able to input data accurately and efficiently.
- Undertake repetitive tasks whilst maintaining attention to detail.
- Good communication and interpersonal skills, both verbal and written, face-to-face and non-facing customers.
- Demonstrates good customer care skills at all times.
- Good working knowledge of office procedures.
- Good organisational and planning skills using own initiative.
Desirable
- Knowledge of working in NHS environment
- Ability to maintain and update patient electronic records
Experience
Essential
- Ability to uphold confidentiality at all times.
- Able to prioritise and plan own workload.
- Experience of carrying out administrative tasks, e.g., data input, receiving and making telephone calls.
Desirable
- Experience of working in an NHS/health care setting.
- Experience of processing NHS/health care documentation.
- Experience using stock ordering and/or petty cash systems.
- Experience of working with paper-based and electronic filing systems.
Disposition
Essential
- Discrete in handling confidential and sensitive information.
- Able to work in accordance with Trust values and attitudes.
- Must be able to demonstrate an understanding of equality and diversity.
Desirable
- Awareness of need for confidentiality in accordance with both Data Protection Act and local/national guidelines.
- Diplomacy.
Role/Team Specific Requirements
Essential
- Team Player
- Flexible with working arrangements
Additional requirements
Desirable
- Able to meet the mobility requirements for the post
Person Specification
Qualification
Essential
- Good general level of education up to Level 1 standard in English Language and Maths.
- Intermediate (Level 2) Typing/Word processing qualification and/or relevant demonstrable experience e.g. 12 months experience.
Desirable
- NVQ Level 2 in Business Administration.
- NVQ Level 2 in Customer Service.
- Working towards Level 2 standard in Maths and English.
Skills and Knowledge
Essential
- Working knowledge of Microsoft applications including Outlook, Word, Excel and Power Point.
- Able to input data accurately and efficiently.
- Undertake repetitive tasks whilst maintaining attention to detail.
- Good communication and interpersonal skills, both verbal and written, face-to-face and non-facing customers.
- Demonstrates good customer care skills at all times.
- Good working knowledge of office procedures.
- Good organisational and planning skills using own initiative.
Desirable
- Knowledge of working in NHS environment
- Ability to maintain and update patient electronic records
Experience
Essential
- Ability to uphold confidentiality at all times.
- Able to prioritise and plan own workload.
- Experience of carrying out administrative tasks, e.g., data input, receiving and making telephone calls.
Desirable
- Experience of working in an NHS/health care setting.
- Experience of processing NHS/health care documentation.
- Experience using stock ordering and/or petty cash systems.
- Experience of working with paper-based and electronic filing systems.
Disposition
Essential
- Discrete in handling confidential and sensitive information.
- Able to work in accordance with Trust values and attitudes.
- Must be able to demonstrate an understanding of equality and diversity.
Desirable
- Awareness of need for confidentiality in accordance with both Data Protection Act and local/national guidelines.
- Diplomacy.
Role/Team Specific Requirements
Essential
- Team Player
- Flexible with working arrangements
Additional requirements
Desirable
- Able to meet the mobility requirements for the post
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
