Job summary
A exciting full time post has arisen in our Administration Team based within North Cumbria Adult Community Learning Disability Team/ Adult Autism Assessment Service. The post holder should have experience of working in a similar administrative or secretarial role. The post is full time, 37.5hrs per week Monday to Friday, although part-time or job share may be considered.
The post can be based at Carleton Clinic, Carlisle or Lillyhall Business Centre, Workington. Please indicate your preference on application.
The post holder will be working alongside a team of Administrators, Medical Secretaries and Team Managers with allocated duties to support the administration function for the Community Learning Disability Team & Adult Autism Assessment Service.
A good knowledge of Microsoft packages and typing qualifications are essential for this role.
Main duties of the job
To facilitate excellent customer service, in person and on the telephone, following guidance and procedures delivered through in-house training.
Provide proactive, comprehensive administrative service and support, including handling enquiries, arranging clinics and meetings, typing/formatting assessments, letters and reports.
Preparation and taking notes/minutes of meetings as and when required.
Processing referrals, discharges and confidential patient information within the Rio electronic system.
Working as part of an admin team, sharing and supporting the workload.
Provide agreed levels of support to the service to maintain cover in the absence of other administrative staff.
The post holder will also undertake additional duties as directed by the Admin pathway coordinators.
The ideal candidate should have excellent communication, customer service and organisational skills, as well as a working knowledge of office procedures including IT skills.
You should currently hold the required level of qualifications, as outlined in the Essential Criteria of the Personal Specification. If you do not meet this criteria you may not be shortlisted.
About us
We aim to attract and retain a diverse, talented and committed workforce, who are caring and compassionate, and therefore able to meet the demands of the modern NHS now and in the future. In return we can offer a dynamic working environment in which to build a career.
Job description
Job responsibilities
Please find attached job description for full details.
Advertising date : 2nd August 2024
Closing date : 30th August 2024
We welcome your application.
Job description
Job responsibilities
Please find attached job description for full details.
Advertising date : 2nd August 2024
Closing date : 30th August 2024
We welcome your application.
Person Specification
Education and Qualifications
Essential
- General Level of Education to O-Level/GCSE or equivalent
- Word-processing skills at Level 3 (OCR/RSA Level 3 (or the equivalent) qualification(s) in a relevant subject, plus relevant experience)
- NVQ Level 3 in either Business Administration or Customer Care
Knowledge and Experience
Essential
- Previous administrative/secretarial experience
- Experience working with software packages including Microsoft Word, Excel, PowerPoint, and Patient Information Systems (e.g. RiO)
- Knowledge of NHS Policies and Procedures
Desirable
- Knowledge and understanding of medical and/or specialised terminology
- Note/minute taking experience
Skills and Competencies
Essential
- Excellent communication and interpersonal skills, both written and verbal
- Excellent organisational and planning skills
- Ability to uphold confidentiality at all times
- Flexible attitude to cope with fluctuating workload
Desirable
- Experience and knowledge of working in an area with confidential and sensitive information
Person Specification
Education and Qualifications
Essential
- General Level of Education to O-Level/GCSE or equivalent
- Word-processing skills at Level 3 (OCR/RSA Level 3 (or the equivalent) qualification(s) in a relevant subject, plus relevant experience)
- NVQ Level 3 in either Business Administration or Customer Care
Knowledge and Experience
Essential
- Previous administrative/secretarial experience
- Experience working with software packages including Microsoft Word, Excel, PowerPoint, and Patient Information Systems (e.g. RiO)
- Knowledge of NHS Policies and Procedures
Desirable
- Knowledge and understanding of medical and/or specialised terminology
- Note/minute taking experience
Skills and Competencies
Essential
- Excellent communication and interpersonal skills, both written and verbal
- Excellent organisational and planning skills
- Ability to uphold confidentiality at all times
- Flexible attitude to cope with fluctuating workload
Desirable
- Experience and knowledge of working in an area with confidential and sensitive information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
