Job summary
An exciting opportunity has arisen to join our Technical Support team, which provides IT support to over 8,000 colleagues across a wide area.
The successful candidate will have:Education to NVQ Level 3, or equivalent experience. An ITIL qualification would be desirable.Knowledge of multiple systems, hardware, software and a diverse range of applications, including configuration techniques.Experience of working in a live digital department.Analytical skills for effective problem resolution.Communication skills.A high standard of accuracy.A commitment to learn and improve.
Main duties of the job
As a Technical Support Co-ordinator, you will be part of a proactive team, providing high quality second-line support. You will have the confidence and drive to work in a busy environment and will be passionate about delivering great service to colleagues at all levels. You will have a can-do attitude and a desire to thrive within a team.You will ensure that all issues are resolved in a timely manner, and ensure that users are happy with the outcome of their call every time.
About us
We aim to attract and retain a diverse, talented and committed workforce, who are caring and compassionate, and therefore able to meet the demands of the modern NHS now and in the future. In return we can offer a dynamic working environment in which to build a career.
Job description
Job responsibilities
Please find attached job description for full details.
Advertising date : 1st August 2024
Closing date : 19th August 2024
We welcome your application.
Job description
Job responsibilities
Please find attached job description for full details.
Advertising date : 1st August 2024
Closing date : 19th August 2024
We welcome your application.
Person Specification
Certificates and Experience
Essential
- Must have a good standard of education to NVQ, HNC attainment or equivalent or appropriate level of skill
- At least 1 years experience working in an Informatics environment, providing customer support for Microsoft Windows technologies.
- Experience in working with a diverse range of operating systems and applications.
- Experience in supporting Microsoft Back office products
- Experience of building standard and also non-standard machine configurations, creating and restoring hard disk images and partitions using appropriate software
Knowledge
Essential
- Good understanding of Personal Computers (PCs), Printers, and a good grasp of current windows applications.
- Knowledge of one or more computer system(s), hardware or software acquired through diploma or equivalent
- Working knowledge of providing advanced technical support either indirect response to a Service Desk call or through escalation of highly complex non-standard issues from Informatics support staff
- Knowledge of personal computer/ server hardware including configuration techniques
- Good working knowledge of system administrative tools, backup and anti-virus technologies
Skills
Essential
- Ability in working with a diverse range of operating systems and applications
- Strong technical skills with an overarching view of several technologies
- Advanced keyboard skills with requirements to use specialist tools to configure various IT hardware
- Ability to work and communicate with a wide range of professional groups at various levels
- Able to work with minimal supervision but recognises appropriate time for escalation.
Person Specification
Certificates and Experience
Essential
- Must have a good standard of education to NVQ, HNC attainment or equivalent or appropriate level of skill
- At least 1 years experience working in an Informatics environment, providing customer support for Microsoft Windows technologies.
- Experience in working with a diverse range of operating systems and applications.
- Experience in supporting Microsoft Back office products
- Experience of building standard and also non-standard machine configurations, creating and restoring hard disk images and partitions using appropriate software
Knowledge
Essential
- Good understanding of Personal Computers (PCs), Printers, and a good grasp of current windows applications.
- Knowledge of one or more computer system(s), hardware or software acquired through diploma or equivalent
- Working knowledge of providing advanced technical support either indirect response to a Service Desk call or through escalation of highly complex non-standard issues from Informatics support staff
- Knowledge of personal computer/ server hardware including configuration techniques
- Good working knowledge of system administrative tools, backup and anti-virus technologies
Skills
Essential
- Ability in working with a diverse range of operating systems and applications
- Strong technical skills with an overarching view of several technologies
- Advanced keyboard skills with requirements to use specialist tools to configure various IT hardware
- Ability to work and communicate with a wide range of professional groups at various levels
- Able to work with minimal supervision but recognises appropriate time for escalation.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
