Job summary
A full time post has arisen within the Learning Disabilities Community Treatment Team based at Greenacres in Ashington. The Post holder will have experience of working in similar work environment and previous secretarial experience is essential due to the demands of the role.
The successful candidate will have the following key skills and experience;
Secretarial experience working within a team.
Excellent communication and interpersonal skills
Experience in a customer / patient and service user focused environment as you will be taking calls into the service and covering reception at times as required.
A good understanding of the RIO system (not essential as training given to those who have not worked on this system before, however, strong IT skills are essential)
A working knowledge of Microsoft word/office packages and typing qualifications or demonstrable experience
Good verbal and written communication skills
Minute taking skills as attending various meetings to take notes and on occasions updating RIO and action plans live on a screen is required during this
Ability to be self-directed, motivated and be able to contribute positively within a team
Well organised and structured
The post holder will be expected to demonstrate flexibility in the role
Main duties of the job
The post holder will be working alongside the Medical Secretary for the team working primarily within the Medical Pathway to provide a proactive, comprehensive secretarial service and support to allocated staff within the team, including medics and NMPs (Non-Medical Prescribers) and effective cross-cover, particularly when the Medical Secretary is on leave.
The role will involve allocated tasks, to include but not limited to; minute taking, diary management, arranging of clinics, appointment letter, typing / preparing and sending relevant correspondence to clients, updating our patient information system and supporting cross-cover to the wider team where required. A good knowledge of Microsoft packages and typing qualifications are essential for this role.
You should currently hold the required level of qualifications outlined in the Essential Criteria of the Person Specification in the Job Description. If you do not meet this criteria, you may not be shortlisted.
You should demonstrate the ability to deal with possible exposure to highly distressing or emotional circumstances and will be expected to participate in all relevant training courses appropriate to the role.
About us
We aim to attract and retain a diverse, talented and committed workforce, who are caring and compassionate, and therefore able to meet the demands of the modern NHS now and in the future. In return we can offer a dynamic working environment in which to build a career.
Job description
Job responsibilities
Please see attached Job Description / Person Specification for full details and responsibilities.
Advertising date : 23rd July 2024
Closing date : 30th July 2024
We welcome your application.
Job description
Job responsibilities
Please see attached Job Description / Person Specification for full details and responsibilities.
Advertising date : 23rd July 2024
Closing date : 30th July 2024
We welcome your application.
Person Specification
Qualifications
Essential
- Educated to O-Level / GCSE standard
- NVQ Level 3 or QCF Level 3 in Customer Care (or equivalent)
- NVQ Level 3 or QCF Level 3 in Business Administration (or equivalent)
- Typing Qualifications, including Audio Typing
Desirable
- Other relevant / equivalent qualifications
- NVQ Level 2 or QCF Level 2 in Customer Care (or equivalent)
- NVQ Level 2 or QCF Level 2 in Business Administration (or equivalent)
- Demonstrable equivalent typing experience
Experience
Essential
- Previous Secretarial Experience in Similar Role / Environment, minimum 1 year
- Working as part of a team in similar NHS environment
Desirable
- Previous Administrative Experience, minimum 2 years
- Working in a customer facing environment / role
- Experience using Patient Information Systems
Skills
Essential
- Notetaking Experience
- Demonstrable organisation and planning skills and experience, including diary management, booking appointments
- Demonstrable organisation and planning skills and experience, including diary management, booking appointments
- Excellent written and verbal communication skills
Desirable
Person Specification
Qualifications
Essential
- Educated to O-Level / GCSE standard
- NVQ Level 3 or QCF Level 3 in Customer Care (or equivalent)
- NVQ Level 3 or QCF Level 3 in Business Administration (or equivalent)
- Typing Qualifications, including Audio Typing
Desirable
- Other relevant / equivalent qualifications
- NVQ Level 2 or QCF Level 2 in Customer Care (or equivalent)
- NVQ Level 2 or QCF Level 2 in Business Administration (or equivalent)
- Demonstrable equivalent typing experience
Experience
Essential
- Previous Secretarial Experience in Similar Role / Environment, minimum 1 year
- Working as part of a team in similar NHS environment
Desirable
- Previous Administrative Experience, minimum 2 years
- Working in a customer facing environment / role
- Experience using Patient Information Systems
Skills
Essential
- Notetaking Experience
- Demonstrable organisation and planning skills and experience, including diary management, booking appointments
- Demonstrable organisation and planning skills and experience, including diary management, booking appointments
- Excellent written and verbal communication skills
Desirable
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
