Job summary
An opportunity has arisen for a highly motivated and enthusiastic person to join the small team at the Patient Information Centre. The Centre, based at St Nicholas Hospital provides a high quality health information service to the public, patients, carers, NHS staff and external agencies.
You will need to be possess excellent organisational and communication skills and be able to use your initiative to solve enquiries with limited supervision, manage your own time effectively and have attention to detail.
Main duties of the job
You must enjoy working with the public and have an excellent working knowledge of Microsoft Office, desktop publishing packages and the internet.
Duties will include producing patient information leaflets, dealing with health information enquiries, sourcing information, despatching orders (some heavy lifting required), data input, general administration duties, and website updates.
About us
We aim to attract and retain a diverse, talented and committed workforce, who are caring and compassionate, and therefore able to meet the demands of the modern NHS now and in the future. In return we can offer a dynamic working environment in which to build a career.
Job description
Job responsibilities
Please find attached job description for full details.
Advertising date : 28th June 2024
Closing date : 16th July 2024
We welcome your application.
Job description
Job responsibilities
Please find attached job description for full details.
Advertising date : 28th June 2024
Closing date : 16th July 2024
We welcome your application.
Person Specification
Education and Qualification
Essential
- Word-processing skills at Level 3 (OCR/RSA Level 3 or equivalent qualification and/or demonstrable relevant experience) eg; NVQ Level 3 Level 3 in Business Administration (or equivalent)
- Willing to work towards ECDL or similar qualification.
- General level of education to O-Level/ GCSE or equivalent
Knowledge and Experience
Essential
- At least 2 years experience in an office environment preferably within the NHS.
- Experience of working in a busy customer service environment
- Experience of handling and storing confidential information effectively
- Working knowledge of Microsoft Office, associated databases, Excel, Access, Outlook and the Internet.
- A high standard of word-processing (RSA II or equivalent)
- Good working knowledge of Microsoft Office, associated databases, Excel, Access, Outlook and the Internet.
Skills and Competencies
Essential
- Good standard of literacy skills (able to draft response to standard letters) and respond to routine information enquiries.
- Sound knowledge of office admin and filing systems (paper based and electronic)
- Excellent communication skills, be able to communicate effectively to a range of people - patients, carers, health professionals, staff and outside agencies
- Able to supervise junior/less experienced staff and volunteers
- Committed to good customer care Knowledge of NHS Toolkit
Person Specification
Education and Qualification
Essential
- Word-processing skills at Level 3 (OCR/RSA Level 3 or equivalent qualification and/or demonstrable relevant experience) eg; NVQ Level 3 Level 3 in Business Administration (or equivalent)
- Willing to work towards ECDL or similar qualification.
- General level of education to O-Level/ GCSE or equivalent
Knowledge and Experience
Essential
- At least 2 years experience in an office environment preferably within the NHS.
- Experience of working in a busy customer service environment
- Experience of handling and storing confidential information effectively
- Working knowledge of Microsoft Office, associated databases, Excel, Access, Outlook and the Internet.
- A high standard of word-processing (RSA II or equivalent)
- Good working knowledge of Microsoft Office, associated databases, Excel, Access, Outlook and the Internet.
Skills and Competencies
Essential
- Good standard of literacy skills (able to draft response to standard letters) and respond to routine information enquiries.
- Sound knowledge of office admin and filing systems (paper based and electronic)
- Excellent communication skills, be able to communicate effectively to a range of people - patients, carers, health professionals, staff and outside agencies
- Able to supervise junior/less experienced staff and volunteers
- Committed to good customer care Knowledge of NHS Toolkit
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
