Job summary
An opportunity has arisen for a full-time (37.5 hours per week) Permanent Band 4 Administrator to join our Children's Learning Disabilities and Behaviour Support Service as a Pathway Coordinator.
We are seeking someone who has an interest in supporting the clinical team in maintaining and monitoring quality performance indicators/clinical standards with the aim of improving, informing and supporting the delivery of the services. This is a very busy service and you would bepart of a team providing a proactive, comprehensive administrative service, supporting patients and the multi-disciplinary clinical team.
The post holder will report directly to the Administration Manager and work alongside the Clinical Team Manager and Clinical Lead to ensure the service runs efficiently and processes are adhered to. This position would be ideal for an organised, reliable, motivated and detail-orientated individual, proven line manager/leadership skills would be desirable.
You will have the opportunity to be based in Carlisle or Workington and this can be discussed at interview.
Candidates are required to meet the mobility requirements for this post as travelling between sites in North and West Cumbria is essential.
Hours are Monday to Friday 9am to 5pm.
Main duties of the job
The post holder should have:
- Experience in a customer/patient/service user focused environment.
- Experience of diary management, arranging clinics and meetings.
- Organising Meetings and Minute taking (including live time minuting) for a wide variety of meetings
- Provide agreed levels of support to the service to maintain cover in the absence of other administrative staff.
- Be able to use own initiative and keep to strict deadlines
- Excellent organisational, communication and interpersonal skills, with both internal staff at all levels, referrers/service users coming into contact with the service, and external bodies pivotal to the service.
- Experience of managing and maintaining effective office systems.
- Excellent knowledge and day to day use of Microsoft Office packages - particularly Outlook, Word and Excel.
- Typing and formatting reports/letters
- Proven ability to collate and analyse complex data (including reports from RiO patient system or similar system), creating accurate statistical reports, and presentations
- Ability to be self-directed, motivated and contribute positively to the service.
- Use own initiative, work under pressure, and keep to strict deadlines.
You should currently hold the required level of qualifications, as outlined in the Essential Criteria of the job description otherwise you will not be shortlisted.
About us
We aim to attract and retain a diverse, talented and committed workforce, who are caring and compassionate, and therefore able to meet the demands of the modern NHS now and in the future. In return we can offer a dynamic working environment in which to build a career.
Job description
Job responsibilities
Please find attached job description for full details.
Advertising date : 18th June 2024
Closing date : 7thJuly 2024
We welcome your application.
Job description
Job responsibilities
Please find attached job description for full details.
Advertising date : 18th June 2024
Closing date : 7thJuly 2024
We welcome your application.
Person Specification
Education and qualifications
Essential
- OCR/RSA Level 3 qualification or equivalent in Word/Text Processing
- General level of education to O-Level/ GCSE or equivalent
Desirable
- Audio-typing qualification
- NVQ Level 3 in Customer Care (or equivalent)
- NVQ Level 3 in Business Administration (or equivalent)
Knowledge and Experience
Essential
- Word/text processing skills, OCR/RSA Level 3 qualification (or the equivalent) plus relevant experience
- Audio Typing qualification or demonstrable equivalent experience
- Working knowledge of Microsoft applications, including e-mail communication
- Ability to maintain and update Patient Information Systems e.g. RiO
- Knowledge and understanding of relevant clinical terminology (gained through relevant qualification and/or experience)
- Good working knowledge of office procedures
- Knowledge of NHS procedures and Policies
- Previous NHS administrative experience
- Experience of data collection and analysis
- Good organisational and planning skills
Desirable
- Knowledge and understanding of relevant clinical terminology (gained through relevant qualification and/or experience)
- Working knowledge of CPA, Mental Health Act and Safeguarding documentation and procedures
- Experience using stock ordering systems and petty cash systems
Skills and Competencies
Essential
- Excellent communication and interpersonal skills, both verbal and written
- Minute-taking skills
Desirable
Role/Team Specific Requirements
Essential
- Flexible attitude to cope with fluctuating workloads and the occasional requirement to cover other areas in cases of staff absence
- Discrete in handling confidential and sensitive information Personal Characteristics
Desirable
- Proven expereince of supporting a team
Personal Characteristics
Essential
- Able to work under pressure, to motivate staff, plan workload and meet deadlines
Additional Requirements
Essential
- Able to meet the mobility requirements of the post
Person Specification
Education and qualifications
Essential
- OCR/RSA Level 3 qualification or equivalent in Word/Text Processing
- General level of education to O-Level/ GCSE or equivalent
Desirable
- Audio-typing qualification
- NVQ Level 3 in Customer Care (or equivalent)
- NVQ Level 3 in Business Administration (or equivalent)
Knowledge and Experience
Essential
- Word/text processing skills, OCR/RSA Level 3 qualification (or the equivalent) plus relevant experience
- Audio Typing qualification or demonstrable equivalent experience
- Working knowledge of Microsoft applications, including e-mail communication
- Ability to maintain and update Patient Information Systems e.g. RiO
- Knowledge and understanding of relevant clinical terminology (gained through relevant qualification and/or experience)
- Good working knowledge of office procedures
- Knowledge of NHS procedures and Policies
- Previous NHS administrative experience
- Experience of data collection and analysis
- Good organisational and planning skills
Desirable
- Knowledge and understanding of relevant clinical terminology (gained through relevant qualification and/or experience)
- Working knowledge of CPA, Mental Health Act and Safeguarding documentation and procedures
- Experience using stock ordering systems and petty cash systems
Skills and Competencies
Essential
- Excellent communication and interpersonal skills, both verbal and written
- Minute-taking skills
Desirable
Role/Team Specific Requirements
Essential
- Flexible attitude to cope with fluctuating workloads and the occasional requirement to cover other areas in cases of staff absence
- Discrete in handling confidential and sensitive information Personal Characteristics
Desirable
- Proven expereince of supporting a team
Personal Characteristics
Essential
- Able to work under pressure, to motivate staff, plan workload and meet deadlines
Additional Requirements
Essential
- Able to meet the mobility requirements of the post
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details
Employer name
Cumbria, Northumberland, Tyne and wear (CNTW) NHS Foundation Trust
Address
Lillyhall Business Centre or Carleton Clinic
Jubilee Road
Workington or Carlisle
CA1 3SX
Employer's website
https://www.cntw.nhs.uk/careers/ (Opens in a new tab)
