Job summary
Applications are invited from suitably qualified and experienced candidates to join our busy administration team. We currently have a vacancy for a full time Band 3 Administration Officer with the Specialist Children and Young Peoples Services based at Ferndene Hospital, Moor Road, Prudhoe, NE42 5PB
This is a very busy service and the successful post holder will be a member of the admin team to support the multi-disciplinary clinical team to provide a comprehensive, high quality administrative service at all times.
The post holder must facilitate excellent customer service and be confident in dealing with internal and external professionals, young people and family members. You will undertake a variety of admin duties as assigned by the Medical Secretaries/Administration Manager/Ward Managers.
Main duties of the job
Candidates must be able to demonstrate proven experience (in last 12 months) of the following skills that are required for this post:
- Experience in a customer / patient focused environment
- Excellent communication and interpersonal Skills
- Fast, accurate typing/keyboard skills
- Experience of typing and formatting letters and reports
- Minute taking experience, including live typing
- Diary Management
- A good understanding of inputting data to a database system
- A good working knowledge of Microsoft word/excel/office packages, including Microsoft Teams
- Good verbal and written communication skills
- Ability to be self-directed, motivated and be able to contribute positively within a team
- Well organised and structured
- Organise documentation and type correspondence relating to patient reviews/ meetings/ Care Plans/ CPA, Mental Health Act, Safeguarding, etc. in liaison with appropriate professionals (as relevant to patient group), working in a timely manner to ensure efficiency
- Demonstrate flexibility in the role in order to meet the needs of the service
- The post holder must be able to demonstrate the ability to deal with possible exposure to highly distressing or highly emotional circumstances and will be expected to participate on all relevant training courses appropriate to the role
- You should currently hold the required level of qualifications, as outlined in the Essential Criteria of the Personal Specification otherwise you will not be shortlisted
About us
We aim to attract and retain a diverse, talented and committed workforce, who are caring and compassionate, and therefore able to meet the demands of the modern NHS now and in the future. In return we can offer a dynamic working environment in which to build a career.
Job description
Job responsibilities
Please note to apply for this role you must have the right to work in the UK. CNTW NHS Foundation Trust will not provide sponsorship for this role.
Please find attached job description for full details.
Advertising date : 21st May 2024
Closing date : 4th June 2024
We welcome your application.
Job description
Job responsibilities
Please note to apply for this role you must have the right to work in the UK. CNTW NHS Foundation Trust will not provide sponsorship for this role.
Please find attached job description for full details.
Advertising date : 21st May 2024
Closing date : 4th June 2024
We welcome your application.
Person Specification
Education and Qualification
Essential
- NVQ Level 3 or QCF Level 3 in Business Administration (or equivalent)
- Audio Typing qualification or demonstrable equivalent experience
- General level of education to O-Level/ GCSE or equivalent
Desirable
- NVQ Level 3 Level 3 in Customer Care (or equivalent)
Knowledge and Experience
Essential
- Knowledge of NHS Policies and Procedures
- Working knowledge of Microsoft applications, including e-mail communication
- Ability to maintain and update Patient Information Systems e.g. RiO
- Good working knowledge of office procedures
- Previous secretarial/clerical experience
- Ability to uphold confidentiality at all times
- Able to prioritise and plan own workload
Desirable
- Experience in processing CPA, Mental Health Act and Safeguarding documentation
- Experience using stock ordering systems and petty cash systems
- Experience of working with medical records filing systems
Skills and Competencies
Essential
- Excellent communication and interpersonal skills, both verbal and written
- Minute-taking skills
- Good organisational and planning skills
Desirable
Role/Team specific requirements
Essential
- Flexible attitude to cope with fluctuating workloads and the occasional requirement to cover other areas in cases of staff absence
Personal Characteristics
Essential
- Discrete in handling confidential and sensitive information
Additional Requirements
Essential
- Must be able to meet the mobility requirements of the post, in providing cover for other teams as and when agreed
Person Specification
Education and Qualification
Essential
- NVQ Level 3 or QCF Level 3 in Business Administration (or equivalent)
- Audio Typing qualification or demonstrable equivalent experience
- General level of education to O-Level/ GCSE or equivalent
Desirable
- NVQ Level 3 Level 3 in Customer Care (or equivalent)
Knowledge and Experience
Essential
- Knowledge of NHS Policies and Procedures
- Working knowledge of Microsoft applications, including e-mail communication
- Ability to maintain and update Patient Information Systems e.g. RiO
- Good working knowledge of office procedures
- Previous secretarial/clerical experience
- Ability to uphold confidentiality at all times
- Able to prioritise and plan own workload
Desirable
- Experience in processing CPA, Mental Health Act and Safeguarding documentation
- Experience using stock ordering systems and petty cash systems
- Experience of working with medical records filing systems
Skills and Competencies
Essential
- Excellent communication and interpersonal skills, both verbal and written
- Minute-taking skills
- Good organisational and planning skills
Desirable
Role/Team specific requirements
Essential
- Flexible attitude to cope with fluctuating workloads and the occasional requirement to cover other areas in cases of staff absence
Personal Characteristics
Essential
- Discrete in handling confidential and sensitive information
Additional Requirements
Essential
- Must be able to meet the mobility requirements of the post, in providing cover for other teams as and when agreed
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
