Job summary
An exciting opportunity has arisen for an individual to join the Secure Care Forensic Community Team within Secure Care Services.
This role will primarily support the Criminal Justice Diversion Team (CJDT) whilst working alongside a small team of administrators providing admin support to the Forensic Community Team (FCT) and Personality Disorder Team (PD).
The post holders will provide a proactive, comprehensive administrative service and must have proven experience of working in similar work environment and secretarial experience, with excellent typing skills and minute taking skills is essential due to the demands of the role.
Main duties of the job
Candidates must be able to demonstrate proven experience (in last 12 months) of the following skills that are required for this post:
- Secretarial experience working within a team.
- Experience in a customer / patientand service user focused environment
- Excellent communication and interpersonal Skills - Reception duties
- A good understanding of the RIO system (not essential as training given to those who have not worked on this system before)
- A good knowledge of Microsoft word/office packages and typing qualifications
- Good verbal and written communication skills - dealing with patient queries
- Minute taking at clinical meetings i.e CCR's, clinical team meetings
- Typing letters
- Compiling reports and completing referral forms
- Diary management
- Ability to be self-directed, motivated and be able to contribute positively within a team
- Well organised and structured
- The post holder will be expected to demonstrate flexibility in the role
The role will be a varied, no two days the same and we require someone who is able to use own their initiative, work under pressure, keep to strict deadlines and have excellent organisational, interpersonal and communication skills.
The post holder will report directly to the Administration Manager but work closely with the Clinical Team a day to day basis.
About us
We aim to attract and retain a diverse, talented and committed workforce, who are caring and compassionate, and therefore able to meet the demands of the modern NHS now and in the future. In return we can offer a dynamic working environment in which to build a career.
Job description
Job responsibilities
Please find attached job description for full details.
Advertising date : 21st May 2024
Closing date : 4th June 2024
We welcome your application. Previous applicants need not apply.
Job description
Job responsibilities
Please find attached job description for full details.
Advertising date : 21st May 2024
Closing date : 4th June 2024
We welcome your application. Previous applicants need not apply.
Person Specification
Education and Qualification
Essential
- NVQ Level 3 or QCF Level 3 in Business Administration (or equivalent)
- Audio Typing qualification or demonstrable equivalent experience
- General level of education to O-Level/ GCSE or equivalent
Desirable
- NVQ Level 3 Level 3 in Customer Care (or equivalent)
Knowledge and Experience
Essential
- Knowledge of NHS Policies and Procedures
- Working knowledge of Microsoft applications, including e-mail communication
- Ability to maintain and update Patient Information Systems e.g. RiO
- Good working knowledge of office procedures
- Previous secretarial/clerical experience
- Ability to uphold confidentiality at all times
- Able to prioritise and plan own workload
Desirable
- Experience in processing CPA, Mental Health Act and Safeguarding documentation
- Experience using stock ordering systems and petty cash systems
- Experience of working with medical records filing systems
Skills and Competencies
Essential
- Excellent communication and interpersonal skills, both verbal and written
- Minute-taking skills
- Good organisational and planning skills
Desirable
Role/Team specific requirements
Essential
- Flexible attitude to cope with fluctuating workloads and the occasional requirement to cover other areas in cases of staff absence
Personal Characteristics
Essential
- Discrete in handling confidential and sensitive information
Additional Requirements
Essential
- Must be able to meet the mobility requirements of the post, in providing cover for other teams as and when agreed
Person Specification
Education and Qualification
Essential
- NVQ Level 3 or QCF Level 3 in Business Administration (or equivalent)
- Audio Typing qualification or demonstrable equivalent experience
- General level of education to O-Level/ GCSE or equivalent
Desirable
- NVQ Level 3 Level 3 in Customer Care (or equivalent)
Knowledge and Experience
Essential
- Knowledge of NHS Policies and Procedures
- Working knowledge of Microsoft applications, including e-mail communication
- Ability to maintain and update Patient Information Systems e.g. RiO
- Good working knowledge of office procedures
- Previous secretarial/clerical experience
- Ability to uphold confidentiality at all times
- Able to prioritise and plan own workload
Desirable
- Experience in processing CPA, Mental Health Act and Safeguarding documentation
- Experience using stock ordering systems and petty cash systems
- Experience of working with medical records filing systems
Skills and Competencies
Essential
- Excellent communication and interpersonal skills, both verbal and written
- Minute-taking skills
- Good organisational and planning skills
Desirable
Role/Team specific requirements
Essential
- Flexible attitude to cope with fluctuating workloads and the occasional requirement to cover other areas in cases of staff absence
Personal Characteristics
Essential
- Discrete in handling confidential and sensitive information
Additional Requirements
Essential
- Must be able to meet the mobility requirements of the post, in providing cover for other teams as and when agreed
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
