Administration Officer

Cumbria, Northumberland, Tyne and wear (CNTW) NHS Foundation Trust

Information:

This job is now closed

Job summary

Would you like to be part of a team that works well together, always there to help each other?

Applications are invited from suitably qualified and experienced candidates for an Administrative Officer to work on withLowry Wardbased at Hadrian Clinic on the Campus for Ageing and Vitality, Newcastle.

Lowry is an acute admission ward providing inpatient services for females over the age of 18 experiencing a relapse or crisis in their mental health wellbeing and require a safe place to receive support, care and treatment, allowing their wellbeing to improve so they can return to their usual environment.

Inpatients is a very busy service and the role is to support the multi-disciplinary clinical team to ensure that our service users receive high quality care from admission, during treatment and up to their discharge from the wards.

The ideal candidate should:

  • have experience of working with Microsoft packages and electronic record systems
  • have proven experience of complex diary management
  • have advanced typing skills
  • have excellent customer care and communication skills
  • have a good working knowledge of office procedures
  • have cashiering / petty cash experience (training will be provided)

These posts are full-time post Monday to Friday. 37.5 hours per week and are office based.

Main duties of the job

The post holder will organise patient related meetings, in very limited timescales, following the daily multi-disciplinary meeting. Occasionally the post holder will support the meeting in the absence of colleagues, updating our patient information system during the meeting, therefore, the post holder must be able to type in real time recording accurate information. The post holder will be responsible for co-ordinating admin actions after this meeting.

The post holder must have experience of general office duties such as ordering, petty cash, filing and scanning, and carry out duties assigned to them to ensure a comprehensive, high quality administration service.

The post holder must be confident dealing with service users face to face as well as telephone contact with internal and external sources.

Working with members of the administration team, who are not based on the same ward, you will be expected to provide cover during periods of absence.

On a rota basis, the post holder will cover reception and support the service user bank.

The ideal candidate should demonstrate the ability to deal with exposure to highly distressing or emotional circumstances and will be expected to participate on all relevant training courses appropriate to the role.

You should hold the required level of qualifications outlined in the Essential Criteria of the Personal Specification in the job description. If you do not meet this criteria, you may not be shortlisted.

About us

We aim to attract and retain a diverse, talented and committed workforce, who are caring and compassionate, and therefore able to meet the demands of the modern NHS now and in the future. In return we can offer a dynamic working environment in which to build a career.

Date posted

20 May 2024

Pay scheme

Agenda for change

Band

Band 3

Salary

£22,816 to £24,336 a year per annum

Contract

Permanent

Working pattern

Full-time

Reference number

263-ICG24-007-AD-A

Job locations

Campus for Ageing & Vitality

Newcastle upon Tyne

NE4 6BE


Job description

Job responsibilities

Please find attached job description for full details.

Advertising date : 20th May 2024

Closing date : 3rd June 2024

We welcome your application.

Please give us a ring if you would like to visit us at Hadrian Clinic or have a chat with us about the roles.

Job description

Job responsibilities

Please find attached job description for full details.

Advertising date : 20th May 2024

Closing date : 3rd June 2024

We welcome your application.

Please give us a ring if you would like to visit us at Hadrian Clinic or have a chat with us about the roles.

Person Specification

Education and Qualification

Essential

  • Word-processing skills at Level 3 (OCR/RSA Level 3 or equivalent qualification and/or demonstrable relevant experience) eg; NVQ Level 3 Level 3 in Business Administration (or equivalent)
  • Audio Typing qualification or demonstrable equivalent experience
  • General level of education to O-Level/ GCSE or equivalent, including English and Maths

Desirable

  • NVQ Level 3 Level 3 in Customer Care (or equivalent)

Knowledge and Experience

Essential

  • Knowledge of NHS Policies and Procedures
  • Working knowledge of Microsoft applications, including e-mail communication
  • Ability to maintain and update Patient Information Systems e.g. RiO
  • Good working knowledge of office procedures
  • Previous secretarial/clerical experience
  • Ability to uphold confidentiality at all times
  • Able to prioritise and plan own workload

Desirable

  • Experience in processing CPA, Mental Health Act and Safeguarding documentation
  • Experience using stock ordering systems and petty cash systems
  • Experience of working with medical records filing systems

Skills and Competencies

Essential

  • Excellent communication and interpersonal skills, both verbal and written
  • Note-taking (minutes) skills
  • Good organisational and planning skills

Desirable

  • Shorthand skills

Role/Team specific requirements

Essential

  • Flexible attitude to cope with fluctuating workloads and the occasional requirement to cover other areas in cases of staff absence

Personal Characteristics

Essential

  • Discrete in handling confidential and sensitive information

Additional Requirements

Essential

  • Must be able to meet the mobility requirements of the post, in providing cover for other teams as and when agreed
Person Specification

Education and Qualification

Essential

  • Word-processing skills at Level 3 (OCR/RSA Level 3 or equivalent qualification and/or demonstrable relevant experience) eg; NVQ Level 3 Level 3 in Business Administration (or equivalent)
  • Audio Typing qualification or demonstrable equivalent experience
  • General level of education to O-Level/ GCSE or equivalent, including English and Maths

Desirable

  • NVQ Level 3 Level 3 in Customer Care (or equivalent)

Knowledge and Experience

Essential

  • Knowledge of NHS Policies and Procedures
  • Working knowledge of Microsoft applications, including e-mail communication
  • Ability to maintain and update Patient Information Systems e.g. RiO
  • Good working knowledge of office procedures
  • Previous secretarial/clerical experience
  • Ability to uphold confidentiality at all times
  • Able to prioritise and plan own workload

Desirable

  • Experience in processing CPA, Mental Health Act and Safeguarding documentation
  • Experience using stock ordering systems and petty cash systems
  • Experience of working with medical records filing systems

Skills and Competencies

Essential

  • Excellent communication and interpersonal skills, both verbal and written
  • Note-taking (minutes) skills
  • Good organisational and planning skills

Desirable

  • Shorthand skills

Role/Team specific requirements

Essential

  • Flexible attitude to cope with fluctuating workloads and the occasional requirement to cover other areas in cases of staff absence

Personal Characteristics

Essential

  • Discrete in handling confidential and sensitive information

Additional Requirements

Essential

  • Must be able to meet the mobility requirements of the post, in providing cover for other teams as and when agreed

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Cumbria, Northumberland, Tyne and wear (CNTW) NHS Foundation Trust

Address

Campus for Ageing & Vitality

Newcastle upon Tyne

NE4 6BE


Employer's website

https://www.cntw.nhs.uk/careers/ (Opens in a new tab)


Employer details

Employer name

Cumbria, Northumberland, Tyne and wear (CNTW) NHS Foundation Trust

Address

Campus for Ageing & Vitality

Newcastle upon Tyne

NE4 6BE


Employer's website

https://www.cntw.nhs.uk/careers/ (Opens in a new tab)


For questions about the job, contact:

Administration Manager

Jackie Bryant

jackie.bryant@cntw.nhs.uk

07831624427

Date posted

20 May 2024

Pay scheme

Agenda for change

Band

Band 3

Salary

£22,816 to £24,336 a year per annum

Contract

Permanent

Working pattern

Full-time

Reference number

263-ICG24-007-AD-A

Job locations

Campus for Ageing & Vitality

Newcastle upon Tyne

NE4 6BE


Supporting documents

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