Job summary
Applications are invited for an Administration Manager to work across Newcastle and Gateshead Community Administration Services. The post-holder will be one of two Administration Managers covering this patch. Office base is at St. Nicholas Hospital, Gosforth, however successful candidate must be willing to travel to different sites within the Trust
The successful candidate will be operationally responsible for the management of administrative staff, ensuring the delivery of key performance objectives. The role will report directly to the Clinical Business Unit as part of the management team, providing day to day operational support to Associate Directors, Clinical/Service Leads, Managers and Administration staff, communicating with staff at all levels and representing the administrative service at senior management meetings on a regular basis. Werequire the post holder to not only gain an understanding of each service's needs, targets and service user group, but also how administrative staff can support clinical teams to provide service users with the outstanding care they deserve.
Candidates must currently hold the required level of qualifications, as outlined in the Essential Criteria of the Personal Specification. If you do not meet this criteria you will not be shortlisted.
The successful applicant will be supported by the management team in relation to this role and specific areas of their responsibility.
Main duties of the job
This is a demanding and busy role and the successful candidate is required to be able to demonstrate the Trust values and standards of behaviour expected by the organisation and must meet the responsibilities of the job description and person specification.
The successful candidate will work collaboratively with the collective management team to design, manage and monitor the development of the admin service/function, ensuring transactional processes are modernised to continuously improve quality, productivity and efficiency of clinical services.
The administration services within Newcastle and Gateshead Community Clinical Business Unit are wide and varied and we are looking for someone who has proven management and leadership expertise as the role involves a high degree of sensitivity and confidentiality, the utilisation of negotiation and communication skills, demonstration of empathy, understanding and compassion, and the ability to deal with any challenging situations that may arise. On a day to day basis the successful candidate will be reactive, responsive and flexible to the needs of the teams within the service and the administrative staff who work with them. Candidates must have experience of managing a team, dealing with sickness absence and sickness meetings, co-ordinating annual leave, minuting meetings, staff supervisions and appraisals.
About us
We aim to attract and retain a diverse, talented and committed workforce, who are caring and compassionate, and therefore able to meet the demands of the modern NHS now and in the future. In return we can offer a dynamic working environment in which to build a career.
Job description
Job responsibilities
Please find attached job description for full details.
Advertising date : 15th April 2024
Closing date : 22nd April 2024
We welcome your application.
Job description
Job responsibilities
Please find attached job description for full details.
Advertising date : 15th April 2024
Closing date : 22nd April 2024
We welcome your application.
Person Specification
Education and Qualification
Essential
- Degree Level qualification, Management Certificate or equivalent management experience.
- Good computer skills and a working knowledge of Microsoft applications including Outlook, Word, Excel and PowerPoint and Patient Information Systems
Desirable
- Knowledge of RiO Patient Information System
Knowledge and Experience
Essential
- Proven experience in administration and secretarial management. Must have experience managing staff and dealing with the public
- Ability to analyse complex problems and to develop practical and workable solutions to address these.
- Knowledge of issues of working with confidential information and understanding the need for confidentiality
- Experience of working within a multi-disciplinary team
- Implementing and Supporting Admin Processes
Desirable
- Experience of dealing with complaints
- Knowledge of a wider range of NHS issues including national targets and finance issues
Skills
Essential
- Excellent communication, organisational, people management, time management, negotiation, analytical skills, decision making, problem solving and report writing skills.
- Able to exercise independent judgement and initiative and take responsibility for actions
- Ability to demonstrate negotiating and influencing skills.
Role/Team specific requirements
Essential
- Evidence that they are able to behave ethically and actively build relationships with others that enhances people's capability to do their jobs
- Takes personal responsibility for making things happen by taking control of situations and events where appropriate and which are within the remit of the post
- Demonstrates integrity and fairness in decision making
- Enthusiastic and proactively embraces change to improve service delivery
Person Specification
Education and Qualification
Essential
- Degree Level qualification, Management Certificate or equivalent management experience.
- Good computer skills and a working knowledge of Microsoft applications including Outlook, Word, Excel and PowerPoint and Patient Information Systems
Desirable
- Knowledge of RiO Patient Information System
Knowledge and Experience
Essential
- Proven experience in administration and secretarial management. Must have experience managing staff and dealing with the public
- Ability to analyse complex problems and to develop practical and workable solutions to address these.
- Knowledge of issues of working with confidential information and understanding the need for confidentiality
- Experience of working within a multi-disciplinary team
- Implementing and Supporting Admin Processes
Desirable
- Experience of dealing with complaints
- Knowledge of a wider range of NHS issues including national targets and finance issues
Skills
Essential
- Excellent communication, organisational, people management, time management, negotiation, analytical skills, decision making, problem solving and report writing skills.
- Able to exercise independent judgement and initiative and take responsibility for actions
- Ability to demonstrate negotiating and influencing skills.
Role/Team specific requirements
Essential
- Evidence that they are able to behave ethically and actively build relationships with others that enhances people's capability to do their jobs
- Takes personal responsibility for making things happen by taking control of situations and events where appropriate and which are within the remit of the post
- Demonstrates integrity and fairness in decision making
- Enthusiastic and proactively embraces change to improve service delivery
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
