Job summary
The Patient and Carer Involvement Service sits within the Corporate Services of the organisation, there are two specialist domains, currently known as the 'Involvement Service', and the 'Peer Support Service', both interface with clinical and other corporate teams in addition to partner agencies across the Trust footprint.
We are an innovative, ambitious, friendly, and supportive team and are delighted to be able to offer the right person the opportunity to join us in this management role. We welcome interest from enthusiastic, motivated and reliable people, who have a passion for providing a quality service and self-development. You will have direct management responsibility of the Involvement Coordinator staff and will be office based at St Georges Park, Morpeth, full-time.
You will be responsible for the management and ongoing development of a comprehensive efficient and effective administration and clerical team on behalf of the service. Required to not only maintain effective systems and procedures for all areas of work within the Involvement Core Business team, but look to continuously improve systems. This will support the growth of patient and carer involvement across the Trust and the increase of people joining the Involvement Bank. The Involvement Bank is a centralised resource, of over 200 registered people, with lived experience of mental health services, who support involvement activities.
Main duties of the job
The ideal candidate will have excellent leadership skills with extensive experience of working with Microsoft packages, to include Excel, Outlook and Word. You will be expected to analyse, collate and present business sensitive information, recording and reporting in respect of involvement governance, processes, and payments.
With direction from the Quality and Performance Manager you will administer public and internal events. Additionally ensuring there is administrative support in meetings for the Trust and Localities (further details in job description).
You will have significant experience in administration and secretarial management and must demonstrate high levels of accuracy and attention to detail. The role will have a considerable level of autonomy to develop and support the administration team. You must work well with others proving excellent interpersonal and communication skills.
About us
We aim to attract and retain a diverse, talented and committed workforce, who are caring and compassionate, and therefore able to meet the demands of the modern NHS now and in the future. In return we can offer a dynamic working environment in which to build a career.
The post holder must be able to travel across the geographical area of the Trust.
Job description
Job responsibilities
Please note to apply for this role you must have the right to work in the UK. CNTW NHS Foundation Trust will not provide sponsorship for this role.
Please find attached job description for full details.
Advertising date : 9th April 2024
Closing date : 7th May 2024
Please note this vacancy will close once a certain number of applications have been received.
We welcome your application.
Job description
Job responsibilities
Please note to apply for this role you must have the right to work in the UK. CNTW NHS Foundation Trust will not provide sponsorship for this role.
Please find attached job description for full details.
Advertising date : 9th April 2024
Closing date : 7th May 2024
Please note this vacancy will close once a certain number of applications have been received.
We welcome your application.
Person Specification
Education and Qualification
Essential
- Degree Level qualification, Management Certificate or equivalent management experience.
- Good computer skills and a working knowledge of Microsoft applications including Outlook, Word, Excel and PowerPoint and Patient Information Systems
Desirable
- Knowledge of RiO Patient Information System
Knowledge and Experience
Essential
- Proven experience in administration and secretarial management. Must have experience managing staff and dealing with the public
- Ability to analyse complex problems and to develop practical and workable solutions to address these.
- Knowledge of issues of working with confidential information and understanding the need for confidentiality
- Experience of working within a multi-disciplinary team
- Implementing and Supporting Admin Processes
Desirable
- Experience of dealing with complaints
- Knowledge of a wider range of NHS issues including national targets and finance issues
Skills
Essential
- Excellent communication, organisational, people management, time management, negotiation, analytical skills, decision making, problem solving and report writing skills.
- Able to exercise independent judgement and initiative and take responsibility for actions
- Ability to demonstrate negotiating and influencing skills.
Role/Team specific requirements
Essential
- Evidence that they are able to behave ethically and actively build relationships with others that enhances people's capability to do their jobs
- Takes personal responsibility for making things happen by taking control of situations and events where appropriate and which are within the remit of the post
- Demonstrates integrity and fairness in decision making
- Enthusiastic and proactively embraces change to improve service delivery
Person Specification
Education and Qualification
Essential
- Degree Level qualification, Management Certificate or equivalent management experience.
- Good computer skills and a working knowledge of Microsoft applications including Outlook, Word, Excel and PowerPoint and Patient Information Systems
Desirable
- Knowledge of RiO Patient Information System
Knowledge and Experience
Essential
- Proven experience in administration and secretarial management. Must have experience managing staff and dealing with the public
- Ability to analyse complex problems and to develop practical and workable solutions to address these.
- Knowledge of issues of working with confidential information and understanding the need for confidentiality
- Experience of working within a multi-disciplinary team
- Implementing and Supporting Admin Processes
Desirable
- Experience of dealing with complaints
- Knowledge of a wider range of NHS issues including national targets and finance issues
Skills
Essential
- Excellent communication, organisational, people management, time management, negotiation, analytical skills, decision making, problem solving and report writing skills.
- Able to exercise independent judgement and initiative and take responsibility for actions
- Ability to demonstrate negotiating and influencing skills.
Role/Team specific requirements
Essential
- Evidence that they are able to behave ethically and actively build relationships with others that enhances people's capability to do their jobs
- Takes personal responsibility for making things happen by taking control of situations and events where appropriate and which are within the remit of the post
- Demonstrates integrity and fairness in decision making
- Enthusiastic and proactively embraces change to improve service delivery
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
